Ernest Jones

My husband and I are new to the area, and we were looking to trade in our Jeep, which had a high monthly payment from a previous loan. After searching online, we received a follow-up call from Jonathan at Fr to trade in our Jeep, which had a high monthly payment from a previous loan. After searching online, we received a follow-up call from Jonathan at Fred Anderson Chevrolet. Jonathan was respectful and patient, and we set up an appointment to discuss trade-in options. At the dealership, we explained our financial situation and interest in a larger SUV, even if it meant a bit more cost. Jonathan worked diligently to find options within our budget, initially offering a no-money-down trade. He showed us two vehicles, including a larger SUV with features we liked, and we felt positive about moving forward. However, after Jonathan went to finalize the details, a manager came in, and the entire tone shifted. Upon introducing himself, the manager made unnecessary comments about race, pointing to his own skin color and saying he was “here to help people like us” because “we’re the same.” This was not what we came in for; we were there as customers looking for a fair deal, not seeking favors or preferential treatment based on race. We felt that this comment was unprofessional and, frankly, offensive.To make matters worse, the conversation shifted from a no-money-down deal to now needing a substantial down payment, even though we had previously discussed our finances and agreed upon the terms with Jonathan. When Jonathan returned, he apologized, explaining the manager’s sudden requirement for $5,000 down. If we had that amount on hand, we wouldn’t have needed this arrangement in the first place. My husband and I were both upset and disappointed by the manager’s comments and how the situation was handled. The experience brought back memories of a similar incident over 25 years ago, where a Chevrolet dealership treated me unfairly due to my race. At the time, a white friend and I applied for cars, and despite her significant debt, she was approved while I was denied. Unfortunately, this encounter reminded me of that experience and was equally hurtful.Jonathan, however, remained professional and respectful throughout the process. Despite everything, we appreciated his honesty, and we would recommend him to anyone. I hope this review brings attention to this matter. Material things aren’t everything, but respect and fair treatment are essential. Thank you, Jonathan, for your help. More

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the sales representative was responsive and got back to me in a timely manner everything ok. me in a timely manner everything ok. More

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Thank You Tony & everyone in finance you are all AMAZING! This team helped me, get into a vehicle, and was patient with my situation and worked with me! They treated me like I was family!!!!! This team helped me, get into a vehicle, and was patient with my situation and worked with me! They treated me like I was family!!!!! More

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Tony Bently helped us , he was so kind and helpful he explained everything, the dealership made everything so easy, everyone was so helpful n knowledgeable, we bought a jeep Cherokee because of them t explained everything, the dealership made everything so easy, everyone was so helpful n knowledgeable, we bought a jeep Cherokee because of them they got us the best deal, I trust them and that means everything, if you need a car affordable go there they provide you with the best service. There a Christian place I might add, that means a lot to me . More

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The crew at Fred Anderson Chevrolet GMC was fantastic! They worked well as a team to insure me needs were met and helped me to get into the right vehicle at the right price! I loved the experience and hig They worked well as a team to insure me needs were met and helped me to get into the right vehicle at the right price! I loved the experience and highly recommend them for those that are looking for a new vehicle! More

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The sales man guy was awsome, he did everything to help us out! Finance guy is cool! If I need to buy another vehicle, i’m definitely going back to Fred Anderson dealership… Thanks guys! us out! Finance guy is cool! If I need to buy another vehicle, i’m definitely going back to Fred Anderson dealership… Thanks guys! More

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Tony Bentley was great helping us purchase! No hassling, no pressure, no hidden fees. Upfront communication. We had a great experience! No hassling, no pressure, no hidden fees. Upfront communication. We had a great experience! More

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Great customer service! I came looking for my first car and Tony was great help! I came looking for my first car and Tony was great help! More

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The best experience ever buying a car! ! Tony and Ernest were wonderful to work with ! Knowledgeable, kind and no pressure. They will definitely be our go to for our next vehicle. ! Tony and Ernest were wonderful to work with ! Knowledgeable, kind and no pressure. They will definitely be our go to for our next vehicle. More

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Excellent service! My husband and I purchased a Lexus RX 350. Thank you for your help Jerel! My husband and I purchased a Lexus RX 350. Thank you for your help Jerel! More

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