Erminio Curcio

I had my car towed into t this dealership on the 30th of Oct because of it being vandalized & one of the things I requested was that the seat to be detailed because of all the rain that came through the b Oct because of it being vandalized & one of the things I requested was that the seat to be detailed because of all the rain that came through the broken window, upon receiving my car back , I noticed that my flowers from my son’s, brother & dad funeral that I had placed above the dashboard in my car was gone …. Some of my son flowers have been there since my oldest funeral Nov 30 2020 & my baby son passed away 14 months later January 15 2022 my brother March 17 2022 & my dad June 09 2022 … I want answers of why would someone throw away something like that… you should of ask the customer before you throw anything away out of their car & on top off all that they never detail my car but charged my insurance for the job they claimed they did … I still have stains on my seat from a proteins shake that I spilled & if the job was done I wouldn’t see that … y’all wipe my car down & that was all … I reached out to them on Friday & was told the the manager was out of the office until Friday & too leave a voicemail & after doing so , so one from the dealership call me right back about my voicemail & told me he will find out my car & give me a car back by the end of the day & still haven’t heard anything… so I call this morning & received attitude by the woman that answered the phone….  you receive almost $7000 for the damage to my car & the  detail department threw my deceased son’s brother father flowers out from there funeral & never detail the inside of my car …. some things can’t be replaced… Just to be clear Frank was great… it’s the detail department & the rude lady that answers the phone & my the man that called me back… I think his name was Manuel but I could’ve wrong … I expect a callback & I will be emailed corporate with my complaint  More

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Use these mechanics at your own peril! We were about halfway driving from Massachusetts to Brick NJ when our battery light came on and our thermostat went to red. Fortunately we were clo We were about halfway driving from Massachusetts to Brick NJ when our battery light came on and our thermostat went to red. Fortunately we were close to the exit and were able to pull off within two or three minutes. We followed the instructions in the manual and ended up with a blown head gasket. When we got the car to Honda, they recommended replacing the engine (ouch!) Painful yes, but not much choice. The job would end up costing $6,165. So I drive the three hours from Brick to Hamden to pick up the car. On the way back I notice a shimmy; never had a shimmy before. I really wasn't sure if it was the road or the car so I continued driving. When I get the car home and over the next couple of day there is a periodic but definite shimmy. I call Mimo the service manager and I tell him that the car has a problem that wasn't there when I brought it in. He wants to do some research and will call me back. Shortly he calls me back telling me that there was a note from the technician that I "could use a new front axle." This was news to me. A couple of things here: First, how is it that the axle fails at the exact moment when they are working on the car? Second, why wasn't I informed of the problem when I was in Hamden instead of when I am three hours away (six, back and forth)? Mimo's answers: "Well, the axle was probably going and taking it off to replace the engine exposed the problem" and "Yeah, we dropped the ball on the communications; sorry about that". I told him that I thought they should make it right. I mean isn't it just as likely that at only 100K miles they may have done something that made the axle fail? You would think that after I dropped $6,165 he would have given me the benefit of the doubt, especially after "dropping the communications ball". But, no. Mimo told me that if I was willing to drive the car the three hours back to Hamden (six back and forth), he would only charge me for the part and do the labor for free. Why didn't he make that offer when the car was right there? The alternative was to send me a check for a diagnostic at my local Honda dealer. That wouldn't do anything for me since I would still be stuck for the cost of the repair. It amazes me how little responsibility Mimo was willing to accept. This is a low-character, bottom-feeding, unethical operation. Like I said, USE THEM AT YOU OWN PERIL. More

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Joanne Panzo was the best sales agent for me. She had my back when I had some issues with the service department and all was taken care of. She made the bad experiences smooth and hooked me up with the Serv back when I had some issues with the service department and all was taken care of. She made the bad experiences smooth and hooked me up with the Service Dept. Manager Erminio Curcio who also took care of the issues with my car really nicely. I’m glad they were able to help with the mistakes of the service workers and help me resolve the cars issues. Joanne kept my trust in Branfon Honda alive and Erminio added to that. I know they’ve been working there for many years so I’m glad that Branfon has kept them around to keep their customer service on top. Everyone’s really friendly here. I’m glad I can feel comfortable contacting them with any issues. They are my go to’s! Thank you for taking care of me! More

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I’ve been having my vehicles serviced there for years staff is knowledgeable and helpful and facility is Is modern and clean. No reason to go anywhere else happy customer for life. staff is knowledgeable and helpful and facility is Is modern and clean. No reason to go anywhere else happy customer for life. More

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I went in with an old lease looking to finance a new car. Dashira was super helpful and offered great customer service. She went above and beyond to ensure my experience was a positive one. She had answers t Dashira was super helpful and offered great customer service. She went above and beyond to ensure my experience was a positive one. She had answers to all my questions and was available to speak to me at any time regarding the new lease. Dashira was amazing and I recommend leasing or financing with her when it’s time to purchase your new car. More

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I recently visited Brandfon Honda to trade in my lease and had the pleasure of being helped by Joanne Panzo. She heard what I had to say about what I wanted for my next lease and got me the price I was lo and had the pleasure of being helped by Joanne Panzo. She heard what I had to say about what I wanted for my next lease and got me the price I was looking for. I appreciate the work she did for me. More

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Best service manager, he is very professional and understands your problem, he don’t give you false promise like sale people, recommend Branfon Honda just because of him , once you buy car you have understands your problem, he don’t give you false promise like sale people, recommend Branfon Honda just because of him , once you buy car you have to deal with service people and since Erminio curcio there you wouldn’t be despondent thanks you for your best service keep it up More

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Simonize My 2018 Civic had the Simonize product put on and it looks great!! Very satisfied!! Randy in service was terrific and made the process easy. My 2018 Civic had the Simonize product put on and it looks great!! Very satisfied!! Randy in service was terrific and made the process easy. More

by michael_morgillo Verified Customer Verified Customer

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