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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
66 Reviews
4.9

66 Reviews

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66 Reviews of Erin Poulos

October 05, 2025

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Employee Rating

Travis was excellent at communicating the necessary work and co-ordinating with the warranty inspector. Good work. I was shocked, though, at the price of replacing one steel wheel and the Tire Pressure Moni More

by No26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Oct 05, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Abdul Sen abdul.sen@russdarrow.com

October 05, 2025

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Erin, it's outstanding in knowledge about the functions of vehicle systems, as well as potential issues. More

by SilviaFregoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Abdul Sen abdul.sen@russdarrow.com

October 04, 2025

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Great service provided by the dealership. Will definitely make them my service provider of choice. More

by GERALDHYLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil, Travis Wise, Adam Diaz

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Oct 04, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for choosing Russ Darrow Nissan of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Abdul Sen abdul.sen@russdarrow.com

September 20, 2025

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Everyone’s so professional and friendly! I absolutely love Russ Darrow Nissan! It’s the only place I’ll ever go. More

by Denise W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Sep 20, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Abdul Sen abdul.sen@russdarrow.com

September 20, 2025

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I’m always pleased great communication and customer service . I’m 67 years old and they helped me to understand exactly what was going on .👍🏾 More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil, Travis Wise, Shaun Sellers, Gerald Schiller

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Sep 21, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Abdul Sen abdul.sen@russdarrow.com

September 14, 2025

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Employee Rating

All the services were amazing. Any questions I had was answered. I was told every detail and got updated about my vehicle. More

by dreadavis31
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Sep 14, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Abdul Sen abdul.sen@russdarrow.com

September 11, 2025

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Employee Rating

Excellent customer service and always friendly paid very good attention to my vehicle and took care of all of my concerns More

by Eddycar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Shaun Sellers , Matthew Hansen

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Sep 11, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Abdul Sen abdul.sen@russdarrow.com

September 03, 2025

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Employee Rating

Very good experience, fast workers, and very polite workers overall, a good experience I would definitely recommend the service to other customers More

by DENIECESHA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Sep 03, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Abdul Sen abdul.sen@russdarrow.com

September 03, 2025

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Amazing service and everything was taken care of with no issues. Very clean and everyone was professional and friendly. More

by tyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Abdul Sen abdul.sen@russdarrow.com

September 02, 2025

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Employee Rating

Quick,friendly service. Clean waiting area.. washed my car afterwards and it was done in a timely manner. More

by sandersja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Abdul Sen abdul.sen@russdarrow.com

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