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Erin Konate
Erin Konate at Stoops Automotive Group
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Erin Konate

Customer Relations Director

Stoops Automotive Group

4055 W Clara Ln
Muncie, IN 47304

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2 Reviews
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2 Reviews

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2 Reviews of Erin Konate

December 21, 2023

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I would not even give one star. I don't know who's doing these reviews but it must be their family members posing as customers. They say whatever you want to hear to get you to the More

by daviddb981857
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Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cory Balfour, Lindsay Saylor , Taylor

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Dec 21, 2023

Stoops Automotive Group responded

Thanks for the response, We have hundreds and hundreds of great responses and thank our For the People customers for those responses. We apologize that your cousin might have had an issue with their vehicle. The customer is more than welcome to reach out to us.

June 28, 2023

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Employee Rating

Sent 3 inquiries to them on a vehicle and never heard back. Even went on their site and submitted another 2 and still nothing. Must not want to sell a truck or suv. More

by dustin.williams91
Recommend Dealer
No

Other Employees Tagged: Richard Foster, Terry Criswell, Brett Estes, Ryan Larrabee, Cory Balfour, Jesus Osuna , Pat Bowen, John Pettus, Mark Petty

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Jun 28, 2023

Stoops Automotive Group responded

Dustin, thank you for providing your feedback regarding your experience requesting additional information from our dealership. We pride ourselves in helping a large number of shoppers, like you; drive nicer, newer vehicles home every day. In fact, we do this by our commitment to providing a timely response to all our internet and phone inquiries. It sounds like there was a miscommunication, therefore we apologize for your experience. We take our feedback seriously and are currently troubleshooting our system and/or the technology involved in the process to see what failed. We know we can't change the past, however if you'd like to consider giving us another opportunity, please give our Customer Care Team a call at 765-587-5095. Thank you for your time, feedback and consideration to provide you with a better experience.