Erika Williams

Total disappointment. Total 180 after purchase, two months of giving them the opportunity to resolve an issue with a Tesla I purchased in June. Its currently been sitting Total 180 after purchase, two months of giving them the opportunity to resolve an issue with a Tesla I purchased in June. Its currently been sitting at the dealership for a week after I had to have it towed because it wouldn't drive. The service department is a Joke, only can text and they never replay. Who the GM is I dont know they seem to not have one just sales management & Finance. Im Convinced once they get the sale you really dont matter. None of the departments seem to talk to each other. When i call im told to text a number and when you speak to someone they dont know whats going on. They will tell you ill have some one call you but they dont call, no reply. Sales Manager MARLON I thing he is new took my information yesterday and said he would have the service department call me to let me know whats going on with my vehicle since i had it towed to the dealership last week. No one called, I sent an email with all the contacts I have only one reply and and it said i have the wrong department for my issue will forward it to the right department. My vehicles battery went bad within 30day of buying the vehicle, cost to repair 18-20k i was sold a warranty for 4500 that should have covered the service repair but they denied the claim saying it happened too soon vehicle had pre-exciting issues. I forwarded the denial letter to the dealership they said they would speak to the warranty rep and get back to me, that has not happened yet. I was also sold a Gap policy for 1500 that i dont need and asked to have it cancelled and applied to my loan, that has also not happen. Donnie told me he was working on in and started it when I contact Products dep. i get no reply. My finance company has still not received that credit. I didnt pay close enough attention when signing my document with all the excitement of getting the vehicle. This has been the worst Car purchase and experience I have ever had and im still paying a car note and insurance every month for a vehicle that is currently underivable. Ive exhausted my patients and given then numerous opportunities to help me resolve this issue. At this point i just need them to take the car back pay off the loan and be done with it if they are not going to fix the preexisting issue the warranty company said the vehicle had for them to deny the service repair. Makes sure you know what you are signing with them, read everything over, double check, check the warranty company, everything. I had to request all my docs twice before i received everything and that was when i realized what i signed and requested the additional products to be cancelled. The car was only 23k I ended up with a 33k loan once they added products and fees. needless to say they got me and the products they sold me warranty wont even fixed what is listed in the coverage i was sold. I could go on but ill save it for another week. If you can Buy a car somewhere else and dont do financing with them if you do, you will end up with lots of additional products they get a kick back for im sure like the extended warranty and gap coverage. my bank offers gap for 399 theirs is 1500 interesting. More

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MOST UNPROFESSIONAL BUSINESS I EVER BEEN. SOLD ME LEMON NOW DON’T WANT TO ANSWER MY CALLS!! SOLD ME LEMON NOW DON’T WANT TO ANSWER MY CALLS!! More

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Won’t answer the phone half the time. Sales manager Erica refused to call me back 90% of the time. Never called me back to give me any numbers. One of the salesman was extremely rude. Nev Sales manager Erica refused to call me back 90% of the time. Never called me back to give me any numbers. One of the salesman was extremely rude. Never seen a business less interested in making money. I called several times because I really wanted that car, but there is a limit. I will end up buying a car from someone else because of their total lack of customer service. Answering the phone is not hard, but it is a challenge for this dealership. You had better really want a car and be willing to chase the xxxx out of them if you’re going to buy one there. More

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Great, Respectful, Customer Focused, Exceptional Dealership, from the Leadership on the way down to the Sales force, I highly recommend this dealership for their ability to work with myself, during Dealership, from the Leadership on the way down to the Sales force, I highly recommend this dealership for their ability to work with myself, during this holiday season, kudos. More

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