Erika Paleny | Page 8

I usually don't like going to the car browsing because most sales people are pushy, intimidating, and pressure givers. But Niello BMW people were all so polite and they gave me and my husband plenty of pr most sales people are pushy, intimidating, and pressure givers. But Niello BMW people were all so polite and they gave me and my husband plenty of privacy and time to think about what kind of car we wanted. Fatima was very attentive, kind, and patient. Even after we got our mini cooper EV, she gave us her cell # to call her anytime if we have any kind of trouble or questions. She was the best sales person we ever came across. Thank you so much Faitma! And thank you Erika, finance dept lady who stuck around with us way after shop was closed despite of the engagement she had else where that night More

by Noriko Verified Customer Verified Customer

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Good dealership, horrible customer service in BMW call center. Too long a wait, they could care less. Can't get my app straight center. Too long a wait, they could care less. Can't get my app straight More

by DOUG.LUBUSHKIN Verified Customer Verified Customer

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Great customer service and awesome car . l was basically in and out of there.paperwork was fast and easy. l was basically in and out of there.paperwork was fast and easy. More

by SDOCUSIN79 Verified Customer Verified Customer

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Overall I had a great experience. Sales rep Gary was wonderful. Sean was really great explaining the features of the car. Only thing I would have liked is for the Financial rep to Sales rep Gary was wonderful. Sean was really great explaining the features of the car. Only thing I would have liked is for the Financial rep to have stated upfront (before starting the paperwork) what the dealer add on options were and the assoicated cost. I felt rushed and not enough time to decide when in the middle of signing the documents. Thinking back - I would not have opted for some of the add ons. More

by J.LANNING Verified Customer Verified Customer

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I was greeted by Mr. lance, who made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. This was my best car shop lance, who made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. This was my best car shopping experience I’ve had in the past seven years. Mr. lance was very informative and was answering all my question. He went above and beyond to help me find the perfect car. More

by Lopez0810 Verified Customer Verified Customer

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Fatima, Diane, and Erika made from start to finish a great experience I don’t think I’ve ever laughed so much buying a vehicle. great experience I don’t think I’ve ever laughed so much buying a vehicle. More

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I am very happy with the car I purchased. Fernanda was very helpful and easy to work with. There has been plenty of follow-up communication. I know, no matter what the issue, I will be able t Fernanda was very helpful and easy to work with. There has been plenty of follow-up communication. I know, no matter what the issue, I will be able to talk with someone at Niello and have my questions and concerns addressed. More

by NNEGRETTI Verified Customer Verified Customer

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