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Erika Featherston
Erika Featherston at Shottenkirk Toyota Weatherford
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Erika Featherston

Service Advisor

Shottenkirk Toyota Weatherford

3131 Fort Worth Highway
Weatherford, TX 76086

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4.9
87 Reviews

Industry Experience

8 yrs, 11 mos

4.9

87 Reviews

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87 Reviews of Erika Featherston

March 10, 2025

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Employee Rating

Mike and Erica were terrific! A time sensitive emergency problem that they resolved quickly and professionally. We were back on our road trip faster than expected. Their unders More

by rberesky9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pfender

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Mar 11, 2025

Shottenkirk Toyota Weatherford responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 08, 2025

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Employee Rating

Always able to get me in and get the work done on a timely manner. Great customer service. More

by Kimberly1061.ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Shottenkirk Toyota Weatherford responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 08, 2025

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Employee Rating

As always, he is a very attentive person who answers any questions or doubts you may have, a person with whom you can have a very pleasant conversation. More

by Edgar acuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Martinez

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Mar 10, 2025

Shottenkirk Toyota Weatherford responded

Edgar, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Weatherford!

March 06, 2025

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Employee Rating

I took my car in to Mike and he was very kind and got my car fixed up. More

by gabby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Gordon, Mike Pfender, Manny Martinez, Mike Kessler, Jason Vise, Saul Mendez, Noah Wright

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Mar 07, 2025

Shottenkirk Toyota Weatherford responded

Gabby thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 04, 2025

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Employee Rating

I brought my Lexus RX350 in for a vibration in the left front. Troubleshooting the problem went very quickly and the results were communicated clearly for the corrective actions. More

by Craig.winterrowd
Recommend Dealer
Yes
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Mar 05, 2025

Shottenkirk Toyota Weatherford responded

Craig, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 28, 2025

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Employee Rating

My experience here was fantastic! I received excellent customer service and everybody we came in contact with was so friendly! Erika made sure everything was addressed for my vehicle! More

by cassieskiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Shottenkirk Toyota Weatherford responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 28, 2025

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Employee Rating

Quick service and friendly people. Easy appointment and nice waiting area. Seer ice folks go the extra mile and don’t pressure you to make repairs or replace components. More

by Kylon.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Shottenkirk Toyota Weatherford responded

Kylon, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 10, 2025

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Employee Rating

It was a great experience. Loved how the staff kept me informed. I will definitely use their service again. More

by RachellivesayRachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2025

Shottenkirk Toyota Weatherford responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Weatherford!

February 05, 2025

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Employee Rating

Erica is a wonderful and helpful young lady! She got me in and got me out quickly making the process fast and easy. I highly recommend going to her for any service help you may need. More

by Clairebyars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2025

Shottenkirk Toyota Weatherford responded

Claire, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 27, 2025

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Employee Rating

They are very kind and efficient. I was in and out in less than an hour. More

by macipatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pfender

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Jan 28, 2025

Shottenkirk Toyota Weatherford responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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