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Erika Featherston
Erika Featherston at Shottenkirk Toyota Weatherford
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Erika Featherston

Service Advisor

Shottenkirk Toyota Weatherford

3131 Fort Worth Highway
Weatherford, TX 76086

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4.9
80 Reviews

Industry Experience

8 yrs, 10 mos

4.9

80 Reviews

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80 Reviews of Erika Featherston

February 10, 2025

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Employee Rating

It was a great experience. Loved how the staff kept me informed. I will definitely use their service again. More

by RachellivesayRachel
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2025

Shottenkirk Toyota Weatherford responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Weatherford!

February 05, 2025

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Erica is a wonderful and helpful young lady! She got me in and got me out quickly making the process fast and easy. I highly recommend going to her for any service help you may need. More

by Clairebyars
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2025

Shottenkirk Toyota Weatherford responded

Claire, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 27, 2025

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Employee Rating

They are very kind and efficient. I was in and out in less than an hour. More

by macipatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pfender

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Jan 28, 2025

Shottenkirk Toyota Weatherford responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 19, 2025

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Employee Rating

Good service, good dealership. Comfy waiting room. Fast and efficient service. No complaints whatsoever. Nice people. More

by Billgfenton
Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Shottenkirk Toyota Weatherford responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Weatherford in the future!

January 09, 2025

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Employee Rating

All went well, no problems with my service or wait time. I did this already once before. More

by letag89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Kessler

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Jan 09, 2025

Shottenkirk Toyota Weatherford responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Weatherford!

December 08, 2024

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Employee Rating

Your service manager sux,will not buy from there with him still employed at shottenkirk More

by DANIELYOUNG8887
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Pfender, Manny Martinez

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Dec 09, 2024

Shottenkirk Toyota Weatherford responded

DANIEL, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1944 and ask for one of our managers.

December 08, 2024

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We always receive wonderful service at Shottenkirk! The staff is professional and courteous, and always keeps us up to date during our service appointments so we are not left guessing. More

by Charlesmrks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pfender

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Dec 09, 2024

Shottenkirk Toyota Weatherford responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Weatherford!

December 05, 2024

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Employee Rating

Mike and the team are all very nice and always explain everything and my truck was finished in 28 minutes super fast. Erika who booked my appt was VERY nice as well and very good on the phone. I’ve never More

by courtneythompson768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pfender

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Dec 06, 2024

Shottenkirk Toyota Weatherford responded

Courtney, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

December 04, 2024

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Employee Rating

Great dealership, I have never had any issues. Everything is always very professional and laid back. I know I can trust my vehicle here More

by Essexkay000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Kessler , Tim Krolak

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Dec 06, 2024

Shottenkirk Toyota Weatherford responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Weatherford!

November 30, 2024

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Employee Rating

Erika did a fabulous job of making sure all the work was completed. We had a filthy interior and they detailed it to perfection!! I will be returning with another truck. More

by pfstarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2024

Shottenkirk Toyota Weatherford responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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