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Erika Featherston
Erika Featherston at Shottenkirk Toyota Weatherford
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Erika Featherston

Service Advisor

Shottenkirk Toyota Weatherford

3131 Fort Worth Highway
Weatherford, TX 76086

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4.9
70 Reviews

Industry Experience

8 yrs, 7 mos

4.9

70 Reviews

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70 Reviews of Erika Featherston

November 20, 2024

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Employee Rating

The customer service is friendly and the wait time is great! Atmosphere is comfortable and relaxing. More

by Angela
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2024

Shottenkirk Toyota Weatherford responded

Angela, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Weatherford!

November 19, 2024

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Employee Rating

Excellent service. Friendly service rep and rapid completion of service. Recommend to an6body wanting high quality quick service More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2024

Shottenkirk Toyota Weatherford responded

Ken, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 19, 2024

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Employee Rating

Very friendly and courteous people everyone that I came in contact with was so nice More

by wireproductsinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lamont Halstead, Manny Martinez

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Nov 20, 2024

Shottenkirk Toyota Weatherford responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Weatherford in the future!

November 16, 2024

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Employee Rating

I will always work with Erika if I have the option, and Green in lube was thorough and explained his process. I will be bringing my car back for further work! More

by TerraDeWinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Shottenkirk Toyota Weatherford responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 15, 2024

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Employee Rating

They are always professional and fast. They will make recommendations however they are not high pressure to increase costs. More

by kellistumbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Martinez

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Nov 19, 2024

Shottenkirk Toyota Weatherford responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Weatherford in the future!

November 14, 2024

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Employee Rating

The dealership is like a family there. I would never think to take my car anywhere else. Mike Pfender is super helpful and really wants what’s best for the customer. More

by Cameron Toomey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sherry Parker, Tim Krolak, Mike Pfender, Manny Martinez, Mike Kessler, Jason Vise

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Nov 14, 2024

Shottenkirk Toyota Weatherford responded

Cameron, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 08, 2024

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Employee Rating

The dealership normally does a satisfying transaction. But I pd over 40 dollars for windshield replacement wipers. Pd but noticed no one put them on. Had to drive back to get them. Also not top off of fl More

by Lubrown22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Nov 11, 2024

Shottenkirk Toyota Weatherford responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1944 and ask for one of our managers.

November 05, 2024

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Employee Rating

Listened to my concerns, addressed them and got me back out the door with what I needed. Quick, efficient and on point for great customer serve! More

by Crystal.oleary22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pfender

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Nov 06, 2024

Shottenkirk Toyota Weatherford responded

Crystal, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Weatherford!

November 05, 2024

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Employee Rating

Great service. Quick and easy appointments. Reception area has good WiFi and coffee. Service guy…Manny…great More

by LORNA.ALVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Martinez

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Nov 06, 2024

Shottenkirk Toyota Weatherford responded

LORNA, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 31, 2024

Dealership Rating
Employee Rating

Manny helped me out so much with my new shock and strut setup on my truck and got it done so quick, huge thanks to manny More

by RACKZONYAHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sherry Parker, Tim Krolak, Mike Pfender, Manny Martinez, Mike Kessler, Jason Vise

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Nov 01, 2024

Shottenkirk Toyota Weatherford responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Weatherford. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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