Erika Anderson
Erika Anderson at Patrick Volkswagen
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Erika Anderson

Service BDC

Patrick Volkswagen

519 Washington Street
Auburn, MA 01501

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4.3
15 Reviews
4.3

15 Reviews

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15 Reviews of Erika Anderson

February 01, 2025

Dealership Rating
Employee Rating

The customer service staff was excellent. The service was great and the car was ready when promised More

by nanthibs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Hall

Feb 03, 2025

Patrick Volkswagen responded

We're so glad to hear it! Thank you for rating us five stars! – Patrick Motors Volkswagen

February 01, 2025

Dealership Rating
Employee Rating

Great service department. Easy online appointment process on their website. New facility with drive in garage to access the service area. More

by kmdjr68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Patrick Volkswagen responded

We're delighted to hear that you had a great experience with our service department at Patrick Motors Volkswagen! It's wonderful to know the online appointment process and new facility met your expectations. Thank you for sharing this feedback!

January 16, 2025

Dealership Rating
Employee Rating

Very pleased with the staff and how I was treated. I came in with a problem from another dealership and they cleared it up for me. Communication by phone and on site was fantastic. It was a pleasure… More

by vwdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith

Jan 16, 2025

Patrick Volkswagen responded

We're delighted to hear that our team at Patrick Motors Volkswagen was able to resolve your issue and provide excellent communication throughout the process. It's wonderful knowing you'll be returning for all your future needs, and we'll make sure Keith knows about your appreciation!

November 19, 2024

Dealership Rating
Employee Rating

Erika in the service department was great to work with. She kept me up to date on my car and I was able to get a loaner vehicle. Definitely would recommend her to anyone who has a VW. More

by Cstev118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Patrick Volkswagen responded

We're delighted to hear that Erika provided excellent service and kept you informed during your recent visit here at Patrick Motors Volkswagen. Thank you for recommending us and please don't hesitate to reach out if we can assist you again in the future!

September 24, 2024

Dealership Rating
Employee Rating

Courteous service and parts department. Work done on schedule with reminder of future maintenace as needed. Shuttle ride makes dropping car off convenient. More

by Ross
Recommend Dealer
Yes

Other Employees Tagged: Michael Albee

Sep 27, 2024

Patrick Volkswagen responded

Ross, we're glad to hear you had a positive experience with our service and parts department at Patrick Motors Volkswagen. Thanks for highlighting the convenience of our shuttle ride!

July 28, 2024

Dealership Rating
Employee Rating

I have brought my car in there and the engines has had to be torn down over three times and they still have not fixed it compl. Every time we get it back, the light comes back on, and we have to bring it bac More

by Cotejjjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 14, 2023

Dealership Rating
Employee Rating

Igor is the most professional sales man with great patience that I have ever met. He and Mike have made buying a car easy and stress free from start to finish. All in all, It was a great experience More

by Leahchen3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Igor Gama , Michael Sutherland, Chito Vongchampa, Sarah Hall and Marcy Mulcahy are PLUS for my reasons to keep coming back to Patrick!

January 05, 2023

Dealership Rating
Employee Rating

although the car is in the shop now for a check engine light. the purchase process was great More

by robbie19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Toedt, Steve Rivo , Matt Sahagian, Chito Vongchampa

November 09, 2022

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Employee Rating

Great to work with, was a awsome and well set up dealer, the sale person was awsome ! More

by Masonberube12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Toedt, David Balkus, Ramez Abdi, Andrew Murray, Igor Gama , Tracy Doucette, Matt Sahagian, Caitlin Vangel

Nov 15, 2022

Patrick Volkswagen responded

Hello, Mason! Thank you for taking the time to leave a review of our team. We're looking forward to working with you again in the future!

October 31, 2022

Dealership Rating
Employee Rating

Caitlin terrible is the worst service rep ever zero personality and not helpful at all, replace her More

by richard.p.harvey
Recommend Dealer
No

Other Employees Tagged: Tracy Doucette, Matt Sahagian, Caitlin Vangel

Oct 31, 2022

Patrick Volkswagen responded

Richard - our service team has reached out to you and are currently awaiting a response in regard to your experience. Please contact Matt at msahagian@patrickmotors.com at your earliest convenience. - Michelle, Marketing

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