Erika Anderson
Erika Anderson at Patrick Volkswagen
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Erika Anderson

Service BDC

Patrick Volkswagen

519 Washington Street
Auburn, MA 01501

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3.9
12 Reviews
3.9

12 Reviews

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12 Reviews of Erika Anderson

November 19, 2024

Dealership Rating
Employee Rating

Erika in the service department was great to work with. She kept me up to date on my car and I was able to get a loaner vehicle. Definitely would recommend her to anyone who has a VW. More

by Cstev118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Patrick Volkswagen responded

We're delighted to hear that Erika provided excellent service and kept you informed during your recent visit here at Patrick Motors Volkswagen. Thank you for recommending us and please don't hesitate to reach out if we can assist you again in the future!

September 24, 2024

Dealership Rating
Employee Rating

Courteous service and parts department. Work done on schedule with reminder of future maintenace as needed. Shuttle ride makes dropping car off convenient. More

by Ross
Recommend Dealer
Yes

Other Employees Tagged: Michael Albee

Sep 27, 2024

Patrick Volkswagen responded

Ross, we're glad to hear you had a positive experience with our service and parts department at Patrick Motors Volkswagen. Thanks for highlighting the convenience of our shuttle ride!

July 28, 2024

Dealership Rating
Employee Rating

I have brought my car in there and the engines has had to be torn down over three times and they still have not fixed it compl. Every time we get it back, the light comes back on, and we have to bring it bac More

by Cotejjjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 14, 2023

Dealership Rating
Employee Rating

Igor is the most professional sales man with great patience that I have ever met. He and Mike have made buying a car easy and stress free from start to finish. All in all, It was a great experience More

by Leahchen3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Igor Gama , Michael Sutherland, Chito Vongchampa, Sarah Hall and Marcy Mulcahy are PLUS for my reasons to keep coming back to Patrick!

January 05, 2023

Dealership Rating
Employee Rating

although the car is in the shop now for a check engine light. the purchase process was great More

by robbie19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Toedt, Steve Rivo , Matt Sahagian, Chito Vongchampa

November 09, 2022

Dealership Rating
Employee Rating

Great to work with, was a awsome and well set up dealer, the sale person was awsome ! More

by Masonberube12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Toedt, David Balkus, Ramez Abdi, Andrew Murray, Igor Gama , Tracy Doucette, Matt Sahagian, Caitlin Vangel

Nov 15, 2022

Patrick Volkswagen responded

Hello, Mason! Thank you for taking the time to leave a review of our team. We're looking forward to working with you again in the future!

October 31, 2022

Dealership Rating
Employee Rating

Caitlin terrible is the worst service rep ever zero personality and not helpful at all, replace her More

by richard.p.harvey
Recommend Dealer
No

Other Employees Tagged: Tracy Doucette, Matt Sahagian, Caitlin Vangel

Oct 31, 2022

Patrick Volkswagen responded

Richard - our service team has reached out to you and are currently awaiting a response in regard to your experience. Please contact Matt at msahagian@patrickmotors.com at your earliest convenience. - Michelle, Marketing

October 29, 2022

Dealership Rating
Employee Rating

Quick and friendly sales team and the parts department is filled with employees with top tier Volkswagen knowledge. Excellent experience overall. More

by Ohhhpongo43
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Patrock , Tracy Doucette, Jose Sanchez, Caitlin Vangel, Chito Vongchampa

Nov 03, 2022

Patrick Volkswagen responded

Thank you for your kind words and this excellent review! We're looking forward to your next visit with us!

August 01, 2022

Dealership Rating
Employee Rating

Horrible. Would give zero stars if I could! Been waiting since October 2021 for a clock spring to fix a SAFTY RECALL only to find out August 2022 they never o More

by Avedianmel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 01, 2022

Avedianmel responded

Horrible.  Would give zero stars if I could! Been waiting since October 2021 for a clock spring to fix a SAFTY RECALL only to find out August 2022 they never ordered the part. I spoke to Erika on a monthly basis and was told the part is still on back order. Now I have to go in just so they can see what part they have to order. Complete waste of time. I called Volkswagen to see if they had a back order on clock springs and was told they didn't, not sure why Patrick Volkswagen is saying different but it's not cool.

May 14, 2022

Dealership Rating
Employee Rating

Had a good variety of cars and got me in and out same day with the car I wanted More

by Hosegoodethan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Patrock

Jul 08, 2022

Patrick Volkswagen responded

Thank you for taking the time to leave us a review and for your business. We are glad we gave you such a positive experience here at Patrick VW!

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