Erik Muniz

Over priced. I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evalua I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evaluation, but had to escalate to managers. Stay away from this service department. Now I get text from sales in a attempt to buy my Audi, but really they just want me to buy new and trade in at low price. More

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Really wonderful people and outstanding service! Audi is a great car this is a wonderful dealership! Audi is a great car this is a wonderful dealership! More

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Great customer service , very helpful & understanding on customer needs as needed. I recommend Audi Dallas customer needs as needed. I recommend Audi Dallas More

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The service at Audi is excellent. I have had my car for one year and love it! I have had my car for one year and love it! More

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Audi continues to exceed my expectations. I had my first service visit last week and Jaramy, my salesperson, had Rob Grant reach out to me. Now I see why. Rob is by far one the best service a I had my first service visit last week and Jaramy, my salesperson, had Rob Grant reach out to me. Now I see why. Rob is by far one the best service advisors I've ever worked with. His professionalism and customer service are 10/10. He made sure my vehicle was taken care of and even followed up with me afterwards. When I had a question for him, he was kind enough to respond to me on his day off. He will be my go to service advisor going forward. Eric, the service director, is amazing as well. Extremely prompt and professional. My experience at this dealership just gets better and better. I'm a very happy customer. Keep up the great work! More

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I appreciate the opportunity to share my experience. Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evi Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evident that they were aware of the unavailability of parts or the impossibility of performing certain repairs within the stated timeframe. Unfortunately, it was only after directly contacting the manager that I received accurate information. Moreover, the deception extended beyond this initial encounter. The sales team sold me a defective vehicle, leaving me responsible for subsequent repairs. Furthermore, they exhibited unfair treatment by declining similar deals for friends I referred, seemingly due to their desire to rid themselves of the problematic vehicle they sold me. Following the initial repairs, the front suspension failed despite the vehicle receiving a clean bill of health. Additionally, the shop foreman prematurely attributed the issue to a previous rear problem, as overheard during a conversation with Matt. Moreover, when inquiring about repair timelines, I was provided with false information by Matt regarding parts supposedly coming from Germany, a claim disproved after contacting Audi America. Overall, my experience with this dealership's service department has been marred by dishonesty and deceit. Please refrain from attempting to alter my review, as it will remain unchanged. More

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Great service! And good information about the service. I was very very happy about it. And good information about the service. I was very very happy about it. More

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Dori was so helpful , she made sure my problem was resolved as soon as possible and working with my schedule. Overall all staff at Audi Dallas are so fast to come to you & find out how to help you wit resolved as soon as possible and working with my schedule. Overall all staff at Audi Dallas are so fast to come to you & find out how to help you with out making you wait , I am a happy customer as long as I have my Audi , I will be servicing my car at Audi Dallas!😎😊😊 More

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Tim Bennett and the team completed all my work in a timely fashion. Despite high demand they were able to find a loaner for me, which was very important since work required several days. Very pleased timely fashion. Despite high demand they were able to find a loaner for me, which was very important since work required several days. Very pleased More

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Audi of Dallas, where to start with this dealership's service department. My vehicle was brought to this dealership by the body shop that did all repairs after being hit by another party. We wanted to service department. My vehicle was brought to this dealership by the body shop that did all repairs after being hit by another party. We wanted to ensure a leak that started after it was hit was unrelated to the accident. The service team's manager, Marvin Clayton, had one of his certified technicians inspect the vehicle and concluded that the leak was related to the accident. Audi of Dallas also provided a video stating that the accident caused the leak. My wife received an email from Marvin Clayton, the service manager, and a text message with a link to the video. After submitting this video to the other parties (claims adjuster), he disagreed with the video and wanted to look at the vehicle himself. After the adjuster did his own inspection, he contacted another service manager, Eric Muniz, to review his findings. Both the claims adjuster and Eric agreed the video should not have been sent to us, stating the leak was the result of being hit. When asked why your certified technician would lie on a recorded video sent to us, we were told they had spoken to him and would handle that on their end. I then called Eric Muniz myself to confirm what was told to my wife. He confirmed what was said. And this is where PROBLEM NUMBER ONE started. If Audi of Dallas had stated in the video, email, and text message that the leak was not caused by the accident, I would have had no problem fixing the leak myself. But Audi of Dallas already stated that the leak was from the accident. They said this in a video, email, and text message. Eric proceeded to tell me in a very blunt and sarcastic voice the facts are "the leak was not caused by the accident, and that is all I can give you, and that is all that he was going to give me, and because the car is mine that this is my problem." My wife decided to call and speak to the General Manager, Thomas Hornsby, who sent us to Daniel McClure, the supervisor for the service department. When we talked to Daniel, we explained what had occurred with the service department. From the poor customer service to the lack of respect and the video, we received stating the leak was from the accident. And how Audi of Dallas is now backtracking on what was said. Daniel then had to get off the phone and circle back to his end to get educated on the history. When he called back, he stated he agreed with me that Audi of Dallas is responsible to some degree for this because Audi of Dallas reported that the leak was from the accident. He also stated that I was accountable and we needed to meet in the middle of this situation. Daniel seemed very concerned and apologetic, saying, "the wife is the most important thing anyway." He asked me for my solution, and I told him I did not want Audi of Dallas touching my car. He then asked me if Audi of Dallas paid for the labor, and I paid for the parts. Would I agree to that? He also said I would get the price he gets them at. I told him I would discuss this with my wife, and he said he would send an email over with the price of the parts. We got the email from him, and we decided to go forward with this. This is where PROBLEM NUMBER TWO started. We never heard back from Daniel after replying to his email. After telling me the wife is the most important thing and after ADMITTING that they were at fault to some degree, Daniel decides not to follow up. And this is why I wanted to avoid dealing with Audi of Dallas going forward. Obviously, their word is not worth anything, and they are only worried about themselves and not the customer. I ended up fixing the car myself. The parts I needed were purchased at a better price provided by Daniel. More

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