Erik Montano | Page 5

NOTHING BUT THE BEST ERIC HAS BEEN MY MAIN CONTACT AT THE SERVICE DEPARTMENT SINCE I BOUGHT MY FIRST CAR IN 2007. HE HAS MADE ME INTO THE CHEVY LOVER I AM TODAY DUE TO THE ERIC HAS BEEN MY MAIN CONTACT AT THE SERVICE DEPARTMENT SINCE I BOUGHT MY FIRST CAR IN 2007. HE HAS MADE ME INTO THE CHEVY LOVER I AM TODAY DUE TO THE GREAT CUSTOMER SERVICE HE HAS PROVIDED FOR ME AND MY FAMILY FOR MORE THAN 10 YEARS NOW! I AM SO APPRECIATIVE FOR ALL THE LAST MINUTE APPOINTMENTS AND ACCOMMODATIONS HE ALWAYS HAS WITH ME! I ONLY HEAR POSITIVE REVIEWS FROM OTHER CUSTOMERS THAT GO TO ERIC AS WELL! THANK YOU!!! More

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Erik Montano is my hero! Erik Montano has been my service contact for more than 10 years and there is no-one I trust more with my vehicle. He is honest and responsive, and whi Erik Montano has been my service contact for more than 10 years and there is no-one I trust more with my vehicle. He is honest and responsive, and while no-one enjoys bringing your vehicle in for service, he makes it a positive experience. Would not use anyone else. More

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great service Thank you for last minute Saturday morning service appointment and complementary coffee. It is great to know that if i can't make it to Courtesy Chev Thank you for last minute Saturday morning service appointment and complementary coffee. It is great to know that if i can't make it to Courtesy Chevrolet during the work week for my scheduled maintenance, that Saturday appointments are available to me. More

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Great Service with a smile!!!!!!! Eric is so responsive and always does a great job. He takes great care of his customers!!!!!! Thanks for always being on time and making the process s Eric is so responsive and always does a great job. He takes great care of his customers!!!!!! Thanks for always being on time and making the process so painless. More

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Service Department I have leased/purchased several cars from Courtesy Chevrolet and I have been very satisfied with the experience, especially the service department. E I have leased/purchased several cars from Courtesy Chevrolet and I have been very satisfied with the experience, especially the service department. Eric Montano has been my service writer since day one and he is very knowledgeable, polite and accommodating. He is very professional and I respect his recommendations and appreciate hm treating me as a friend, which I consider him to be. More

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Great friendly service that is consistent I've been a customer of Courtesy Chevrolet for three vehicles( one Silverado, two Tahoes) currently getting ready for my fourth (another Tahoe) I ha I've been a customer of Courtesy Chevrolet for three vehicles( one Silverado, two Tahoes) currently getting ready for my fourth (another Tahoe) I have referred 5- 6 people who have bought and one of the constant's at Courtsey Chevrolet is, the friendly and courteous service that I and my referrals receive from Eric Montano. Eric always has a smile when greeting you and is very diligent in taking care of service needs in a timely fashion he is one of the reasons that i come back to Courtsey Chevrolet for my service needs. Eric is a true asset to Courtsey Chevrolet. More

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Excellent Service! I wanted to recognize the terrific, professional, consistent service that I have received from Eric Montano. He knows his customers, listens to conc I wanted to recognize the terrific, professional, consistent service that I have received from Eric Montano. He knows his customers, listens to concerns and he definitely delivers an effective "solution". He is quick to get the appointment scheduled, makes sure that I have transportation, communicates regarding the status of the repair, provides a timeline and "gets the job done"! It is a pleasure to work with Eric and I think one thing that really stands out is the level of "trust". Eric has really made my experience with Courtesy Chevrolet, INCREDIBLE! Thank you Eric you are the BEST! Gerri Tsantilas More

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above and beyond customer service. I have been a loyal customer for 4 years! I have received nothing less the exceptional service! I was nervous, prior to meeting with Jack walker and I have been a loyal customer for 4 years! I have received nothing less the exceptional service! I was nervous, prior to meeting with Jack walker and Eric( in service,) because of past experiences with other dealerships. I am not married, so I do not have a man around to take care of my car needs for me. I know that any questions or concerns I have regarding my car will be addressed with great quality and in a prompt manner. Ask for Jack Walker or Eric in service they will treat you like family! More

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Horrible Service in Service Department I scheduled a service appointment to have oil changed and for recalls on my Chevy Spark. When scheduling I asked if they had the parts in stock to do I scheduled a service appointment to have oil changed and for recalls on my Chevy Spark. When scheduling I asked if they had the parts in stock to do this work and was told yes. When I checked in I was informed that I was not scheduled for the recalls but was then told they could do the recall but it would take a while. I had planned to be at dealer the whole day so that was not an issue. A few hours later the service advisor comes to tell me there are two parts they need to order for the recall they didn't realize were not in stock. I thought was odd after being told parts where in when scheduling but said ok. After I left I reviewed my service invoice and they listed the two parts that had to be ordered. I decided to call the parts department at Courtesy and ask if they had them in stock since I had a feeling something was not right. Parts told me they had plenty of both parts. I can understand if service did not have enough time to do the recall work but that is not what I was told. I was blatantly lied too instead. In trying to reach my service advisor he could not be found. Eventually someone called me back saying he was a manger over this advisor and continued to try and lie about what could have happened. In that call he admitted that they had the parts in stock. I had no problem with waiting for the service or waiting to do it on another day if time was the issue but to be lied to was unwarranted. I have purchased two cars from this dealer in twelve months and would have expected a little more Courtesy and honesty. http://www.courtesychev.com/Meet-Our-Staff More

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Service Advisor very courteous and professional I'm glad that we can count with people that are very professional when it comes to their jobs. It is always a very pleasant experience. I'm glad that we can count with people that are very professional when it comes to their jobs. It is always a very pleasant experience. More

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