Erik Flores

12/31/2024 I walked in Sport City Toyota to Purchase a Certified Truck , I requested the sale invoice to review my out the door cost. It was inflated with undocumented fees and Price gouging , If the veh Certified Truck , I requested the sale invoice to review my out the door cost. It was inflated with undocumented fees and Price gouging , If the vehicle is certified why would you charge a certification fee above the value selling price , plus a fee for KAHU gps when , I never requested a KAHU gps Tracker, Sport City Toyota attempted to take advantage of me as a customer. I recommend finding a dealership you can trust not one that violates The Deceptive Trade Practices Act , False advertising, Unconscionable acts, taking advantage of a consumer lack of knowledge and price gouging. More

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Was pre-qualified for loan, came in car saw online within lender approval parameters being net specifically for that cars Year, milage & Price verification by phone with lender prior to arrival. I specifical lender approval parameters being net specifically for that cars Year, milage & Price verification by phone with lender prior to arrival. I specifically told dealership this and stated not to run my credit with any other lenders by the specific lenders I had pre-qualified with. They did what they wanted ran through multiple times and multiple lenders. A. to scare me to not seek else where B. If I did go elsewhere it would be for not because other dealerships would see the amount of pulls and automatically won't work with you. , they chose a different car I didn't like all but settled on due to numbers matching, only the sells rep misquoted price I knew this even stated this but eventually I signed buyers purchase agreement (not contract). I was told vehicle had to have repairs inspection etc. completed and would be ready tomorrow for pick up, they would send a car to pick me up when it was ready and I could finish the contract the upon pick up, gave my card to hold on file for when it needed to be ran after contract signed, which it was ran immediately without me even saying yes to it. So basically my down payment was paid, i grabbed receipt and buyers purchase agreement and left. Next day no call at all I text said would check in it nothing, next day I text says be ready by midday, midday comes around nothing, evening comes I text says had unexpected repairs be ready 1st thing next day. Next day morning I text says I wanted the car or cancel and I'd be by to pick up my money in cash cause I wasn't willing to wait 5 to 7 refund process when you said you were putting info on file and ran my card instead already so I left it at that. Now the car isn't ready what is going on. The guy says let me check real fast. I don't here from him for hours , I text saying I am on my way to pick up my money or car have one or the other ready upon arrival. He messages and says yes come and there's been a change but I'll like it. I get there he claims car had extension on repairs needed & couldn't be sold. But had other options. The other options were completely useless. However he goes to the back and brings back a car id been looking for for a while but in crappy condition. But price was right, I asked if they're paid it says yes I asked well if so I'd like it electric blue he back tracks says they won't paint the whole thing just the scratches etc. I said that's not what you said initially now you back out. I need it in writing and debts and windshield needs be sound and legal drivable.He says he throw in the maintenance package on them for courtesy and the anti theft as well. Sure whatever I notice none of what we discussed is on the buyers purchase order doc right. I point this out also point out the break down of car price doesn't match what was quoted either , we go and forth blah blah, I opt to hash it out with finance cause at this point the sale rep is obviously shady as heck and the sales manager is just as shady as well and think they are slick Rick jones or some crap by the way No no your not. Finance office , checking numbers this 7k car price shoots up to 24k loan in a matter of mins , I am like um nah bra explain how this possible. They go through numbers everything that was perk or thrown in was negated added as additional cost on the contract. Tell me I was getting a good deal um no where I explained the clear coat that is standard on all vehicles per company policy the company needs to pay as it's their policy not mine I don't need nor want it most especially cause your not painting it the color I want, no new paint job so I gotta get it painted later also same goes for low jack system crap. You said car hadn't even been inspected yet so no of that had been done yet so don't. Per policy it was required for every car. Sales rep & Manager stepped in tried to push numbers again. Still didn't add up. got tired of being BSes and walked. Crappy crappy service, shady ,shady More

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