Erik Due

Always pleasant and easy to work with. Sevice is prompt easily wired in. Know my program and needs. Sevice is prompt easily wired in. Know my program and needs. More

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We have been a customer with this dealership for about 14 years. The reason we are a loyal customer is because of the personalized, impeccable service both in terms of sales and service department. years. The reason we are a loyal customer is because of the personalized, impeccable service both in terms of sales and service department. More

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The staff is very professional and helpful. The facility is clean and has great accommodations. The facility is clean and has great accommodations. More

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My experience with Jim Hudson Lexus of Columbia has been awesome. I feel respected as a valued customer with every phone call and visit. The personnel that has taken care of and serviced my vehicle has been awesome. I feel respected as a valued customer with every phone call and visit. The personnel that has taken care of and serviced my vehicle has been excellent. The personnel that has communicated with me has always been knowledgeable, professional and kind. I have never felt I was a bother to anyone at the dealership no matter how minor my question or concern. More

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Very good and I appreciate the time that they shared with me about things I needed to know so I could enjoy my new car better. me about things I needed to know so I could enjoy my new car better. More

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Customer Review: Disappointed with Service Experience I arrived at Jim Hudson Lexus at 9:15 AM for a scheduled service appointment, only to find that my service advisor wasn’t there—and no Experience I arrived at Jim Hudson Lexus at 9:15 AM for a scheduled service appointment, only to find that my service advisor wasn’t there—and no one informed me of this ahead of time. I ended up standing around for about 20 minutes without anyone offering assistance, though Dominic kindly offered to get me some coffee. When the advisor finally showed up, the interaction felt rushed. This resulted in over $200 of unnecessary work being done to my vehicle. I was told the service would take 2 to 2.5 hours, but after waiting the full 2.5 hours, I had to follow up myself to ask about the status. The advisor assured me it would only be another 30-45 minutes, but I was advised I could skip the car wash and speed things up—I declined. It was another two hours before I was back in my car and able to leave. Throughout this entire process, no one informed me about delays or provided updates. This lack of communication and extended wait time made this the worst service experience I’ve ever had at any dealership. I expected much better from a dealership like Jim Hudson Lexus, but this experience was a major disappointment. More

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The professionalism of my service agent Erik Due has always been excellent and timely. He is very detailed and ensures i understand my recommended services and my options. The waiting area and accomadat always been excellent and timely. He is very detailed and ensures i understand my recommended services and my options. The waiting area and accomadations, to include courtesy car service, makes for a stress free experience. More

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Go see Erik Due. He is very knowledgeable, kind, and good at his job. We return to him every time. He is very knowledgeable, kind, and good at his job. We return to him every time. More

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Great customer service, clean environment and excellent service! I love being able to view the video of my car inspection. Top of the line technology! service! I love being able to view the video of my car inspection. Top of the line technology! More

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Outstanding Service My Service Advisor Mr. Erik Due was very professional. He is very knowledgeable and very detailed. The Dealership was busy but, my service was still done in a timely manner Erik Due was very professional. He is very knowledgeable and very detailed. The Dealership was busy but, my service was still done in a timely manner. I was very pleased from start to finish. Erik again was excellent as my advisor and did an outstanding job explaining everything to me about my service before and after. A thanks to My Master Tec Adam Schoen. More

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