Erica Pollino

Repeat customer here! Excellent service and sales department. Purchased first vehicle RX350 in 2021 with sales Rep Erica P. I came back Dec 2026 and Erica helped me agai Excellent service and sales department. Purchased first vehicle RX350 in 2021 with sales Rep Erica P. I came back Dec 2026 and Erica helped me again. So happy she was still in Sales. I purchased 2026 NX350. We were there and completed transaction in 3 hours including test drives. Love the service department and TJ who helped service my vehicle for last 5 years and will continue helping me with my new vehicle. More

by BROWNBEENE Verified Customer Verified Customer

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We made an appointment with Erica Pollino to test drive a new NX350 for my wife and me. Erica was thorough and patient with both of us throughout the process and was very knowledgeable about the vehicle. S new NX350 for my wife and me. Erica was thorough and patient with both of us throughout the process and was very knowledgeable about the vehicle. Since we were in our initial search Erica was very helpful with our questions and understood that we would not be making a decision that day. We made the decision to buy the NX350 a couple of days later and we worked with Erica's teammate Michael Featherstone to finalize a deal. We negotiated a fair price and finalized the deal quickly and easily. The car had the windows tinted and prepped in about 1 1/2 hours and I was on the road. The whole process was quick and easy and everyone was pleasant and professional. More

by dcat1907 Verified Customer Verified Customer

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This is my 3rd vehicle purchased. I met Erica years ago and the professional way she has handled all 3 transactions is a true delight. I would not use anyone else to help me. She has I met Erica years ago and the professional way she has handled all 3 transactions is a true delight. I would not use anyone else to help me. She has always looked out for my interest. Northside Lexus is a true delight to have a no hassle way of selling you a vehicle. I know there vehicles are pricey but they are worth it. I have been in Automotive repair for 53 years. My customers ask what type of vehicle should they purchase. My answer is always a Toyota product. But if they can afford to purchase a Lexus, they will truly be impressed with Northside Lexus and Erica. G Flores More

by gflores1956 Verified Customer Verified Customer

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The experience was seamless and amazing 10 out of 10 definitely recommend. I will definitely be back in the future for another purchase. definitely recommend. I will definitely be back in the future for another purchase. More

by annie.williams1102 Verified Customer Verified Customer

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Absolutely awesome job by Erica and Northside Lexus. She was quick to respond, never pushy, professional, kind, and thorough. Our whole experience was excellent, they have made lifetime customers out She was quick to respond, never pushy, professional, kind, and thorough. Our whole experience was excellent, they have made lifetime customers out of us. Really appreciate the meticulous job Erica did getting us a great deal on our new TX. More

by matthewbaldys Verified Customer Verified Customer

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Love my new TX! Erica was great! No hassle and easy process trading in old car. Great experience. Erica was great! No hassle and easy process trading in old car. Great experience. More

by jess2u2 Verified Customer Verified Customer

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This was the best buying experience we have ever had! Erica answered our questions, listened to our needs, and offered alternatives! We absolutely love our new Lexus NX350h! We will definitely be ret Erica answered our questions, listened to our needs, and offered alternatives! We absolutely love our new Lexus NX350h! We will definitely be return customers! More

by Dweeden7 Verified Customer Verified Customer

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Erica and Clayton had a fantastic mix of professionalism, friendliness, and respect for my time. Erica kept me updated throughout the week. Worth the drive. Even if you find a similar price elsewhere you won friendliness, and respect for my time. Erica kept me updated throughout the week. Worth the drive. Even if you find a similar price elsewhere you won’t find similar service. More

by albritton_ryan Verified Customer Verified Customer

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Erica was great to work with. She was very knowledgeable and answered all my questions. She wasn't pushy and she was easy to work with. She was very knowledgeable and answered all my questions. She wasn't pushy and she was easy to work with. More

by RDSHULTZ Verified Customer Verified Customer

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Erica Pollino is our preferred Northside Lexus representative, she is excellent at understanding our wishes and provides top quality comparison of cars. This is our second purchase, back in 2020 w representative, she is excellent at understanding our wishes and provides top quality comparison of cars. This is our second purchase, back in 2020 we purchased a GX460, we now have a TX500H that is more efficient and spacious, to accommodate our grandchildren. Thank you Erica! The service at Northside Lexus is excellent as well, easy scheduling of maintenance, loaner cars are offered, the quiet wait area is comfortable for working while waiting. Thank you Northside Lexus! More

by Maria Brons Verified Customer Verified Customer

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