Erica Gary
Erica Gary at Walt Massey Ford

Erica Gary | Page 3

Service Manager

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

Contact Me
4.8
41 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

3 yrs, 10 mos

Languages Spoken

English English

4.8

41 Reviews

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41 Reviews of Erica Gary

July 31, 2025

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Employee Rating

I had a great experience when purchasing my new F150 STX from Walt Massey Ford. Jay with sales was a tremendous help with assisting me with questions I had, because much was done over the phone. Dennon with More

by Ron W.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Moore

Jul 31, 2025

Walt Massey Ford responded

We’re so glad to hear your F-150 STX purchase went smoothly! Jay and Dennon will be thrilled to know they made your experience a great one, especially with so much handled remotely. Enjoy the new truck!

July 30, 2025

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The staff were helpful,attentive and knowledgeable. The service department was great . They got you in and out and I would recommend them More

by kelliea_2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bradley , Dennon Dearman

Jul 31, 2025

Walt Massey Ford responded

We’re happy to hear you had a great experience with both our team and service department! Providing quick, attentive, and knowledgeable service is what we aim for. Thank you for the recommendation!

July 28, 2025

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Everything was good. All employees were nice. I was treated like family and the vehicle is doing great. More

by popwelltina
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Recommend Dealer
Yes
Jul 28, 2025

Walt Massey Ford responded

We’re thrilled to hear everything went smoothly and that you felt like family throughout the process. It’s great to know your vehicle is running well too—thanks for choosing us!

July 24, 2025

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I recently had the pleasure of working with Erica and Lynette regarding my vehicle repair, and I couldn't be more satisfied with the level of service they provided. From start to finish, Erica and Lynett More

by newkey
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tim Laird

Jul 28, 2025

Walt Massey Ford responded

We’re so glad to hear Erica and Lynette provided such a standout experience! Their dedication to clear communication, attention to detail, and genuine care for our customers truly sets them apart. Thank you for the kind words and recommendation—it means a lot!

July 23, 2025

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I recently brought my vehicle in for a routine oil change, and the experience was excellent from start to finish. The service was fast, efficient, and handled with professionalism. The technician clea More

by ashlynng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2025

Walt Massey Ford responded

We’re so glad to hear your visit went smoothly from start to finish! It’s great that Erica and the team provided fast, professional service while keeping you informed and comfortable throughout. Thank you for the thoughtful feedback—we’re happy your vehicle is running great and look forward to seeing you next time!

July 23, 2025

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If you're looking for a car where buying it is actually hassle free, this is the go to place. Outstanding Customer service! They will help you find whatever you're looking for & help fix your problems easi More

by Destinee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Bourne, Tim Laird , Brandy McKenzie Boyd, Thomas Slagle

Jul 24, 2025

Walt Massey Ford responded

We love hearing that your experience was hassle-free and that both our sales and service teams made a great impression! Erica will be thrilled to know she’s your go-to—thank you for the kind words and continued support!

July 23, 2025

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ERICA GARY IS THE BEST. She takes care of things without complaint. She is very knowledgeable. More

by crawfc
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2025

Walt Massey Ford responded

Erica truly is the best! We're so glad to hear she provided knowledgeable, efficient service with a great attitude. Thanks for taking the time to recognize her—we’re lucky to have her on the team!

July 23, 2025

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I recently had some repair work done on my vehicle and was incredibly impressed with the service I received from Erica. From the start, she was professional, courteous, and extremely knowledgeable. She to More

by lyntaylor70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird

Jul 24, 2025

Walt Massey Ford responded

Thank you so much for the thoughtful and detailed feedback! We're thrilled to hear how well Erica took care of you—her professionalism, communication, and care really shine through. It’s great to know she turned a potentially stressful situation into a smooth and confident experience. We’re proud to have her on the team and appreciate your recommendation!

July 23, 2025

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⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Erica I had an absolutely wonderful experience working with Erica. From start to finish, she was professional, attentive, and genuinely committed to providing exceptional serv More

by Broncolife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird

Jul 24, 2025

Walt Massey Ford responded

Thank you for the amazing feedback! It’s wonderful to hear how much of a difference Erica made in your experience. Her blend of professionalism, care, and personal attention is exactly what we aim for. We’ll be sure to share your kind words with her—she truly is a standout!

July 16, 2025

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Great people Got my car right in after part came in and was an effortless process. More

by thumpgreg
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Jul 19, 2025

Walt Massey Ford responded

We’re glad to hear everything went smoothly and the process was effortless once the part arrived! Thanks for trusting us to take care of your car.

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