Erica Batchelder

Did not inspect my car. Missed oil leak, tire sensor damage and battery issue. They wanted to charge me $45 for the second time to clean my battery when they knew I needed a Missed oil leak, tire sensor damage and battery issue. They wanted to charge me $45 for the second time to clean my battery when they knew I needed a new one. I took my car to another Subaru dealer to get an honest inspection. Wakefield Subaru failed to tell me about issues because I was still under warranty and they didn’t want to pay for oil leak and sensor issue repairs. They talked to me as if I was dumb. Dismissed me with condescending attitude. Now I have to go thru the court system to make them honor my warranty. New ownership is horrible. I’ve owned Subarus since 2002. I haven’t had an issue until new ownership. This is the worst dealership. Buying a Lexus. More

by TSANCHEZ8 Verified Customer Verified Customer

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Subaru Wakefield crew does a fantastic and thorough job anytime I go there for service. Always go above and beyond. It's too bad the people at the corporate offices for Subaru aren't as helpful. This place anytime I go there for service. Always go above and beyond. It's too bad the people at the corporate offices for Subaru aren't as helpful. This place is fantastic. Highly recommended. Keep up the good work. More

by dslater0 Verified Customer Verified Customer

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Erica Batchelder Was very professional, she showed great potential to quickly grow in the organization. Outstanding service! potential to quickly grow in the organization. Outstanding service! More

by Karim Verified Customer Verified Customer

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Tanner was Genuine, helpful, resourceful, transparent, knowledgeable and has a great attitude,! Thank you much! knowledgeable and has a great attitude,! Thank you much! More

by NESQU Verified Customer Verified Customer

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I've been using Subaru of Wakefield's service since 2012 ... it has been consistently good even through the pandemic ... it has been consistently good even through the pandemic More

by DKROWITZ Verified Customer Verified Customer

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I needed an oil change fast and Chris changed the xxxx out of that oil! All true professionals at this location I would never go anywhere else! out of that oil! All true professionals at this location I would never go anywhere else! More

by Ahearn_christopher Verified Customer Verified Customer

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This Subaru service center is always the best. I can easily book appointments when I need them. The staff is always friendly and keeps you informed about timing. I’ll never take my car anywhere e I can easily book appointments when I need them. The staff is always friendly and keeps you informed about timing. I’ll never take my car anywhere else! More

by MEGANROTH Verified Customer Verified Customer

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Michael was wonderful. He understood what needed to be done and it was. Great and efficient service. He understood what needed to be done and it was. Great and efficient service. More

by tom@tclouser.org Verified Customer Verified Customer

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The mechanical part of my visit was ok. The overall experience needs work. I never got phone updates like you get when you wait for your vehicle. I had to chase down status. Both days you The overall experience needs work. I never got phone updates like you get when you wait for your vehicle. I had to chase down status. Both days you had my car. It would be nice to have my dashboard reset and my washer fluid refilled. David and Erica were good to work with but the details for an inspection really great experience were missing. More

by AMASIE1 Verified Customer Verified Customer

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Excellent customer service. Open communication. Great service. I highly recommend Subaru Wakefield.. you will not regret. Open communication. Great service. I highly recommend Subaru Wakefield.. you will not regret. More

by Peri M Verified Customer Verified Customer

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