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Eric Yang
Eric Yang at Lexus Stevens Creek
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Eric Yang

Service Consultant

Lexus Stevens Creek

3333 Stevens Creek Blvd
San Jose, CA 95117

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4.6
10 Reviews
4.6

10 Reviews

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10 Reviews of Eric Yang

April 17, 2025

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Employee Rating

Excellent service from Service Advisor Eric Yang, very knowledgeable and professional on any questions I asked. 10 Stars and Outstanding! More

by Franksoawesome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2025

Lexus Stevens Creek responded

Thank you for the fantastic review! We're so happy to hear Eric Yang provided you with excellent service and was able to answer all your questions with professionalism and expertise. We look forward in seeing you on your next visit - Lexus of Stevens Creek

April 13, 2025

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Great customer service. So please with this Dealership. Than you! Ramsin Pourgevargis.. Will be going there again… More

by sovychan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ramsin Pourgevargis

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Apr 14, 2025

Lexus Stevens Creek responded

Thank you for taking the time to share your positive experience with us. We are glad to hear that you were pleased with our customer service. We look forward to welcoming you back to Lexus Stevens Creek in the future.

April 10, 2025

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Great service as usual from Eric Yang . Explained necessary service needed, cost estimate and completion time.Everything worked out perfectly! More

by Sandcalvert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Lexus Stevens Creek responded

Thank you so much for your kind words and for being a valued part of our dealership family! We're so glad to hear that Eric once again provided you with excellent service. It’s great to know he clearly explained everything—from the necessary work to the cost and timing—and that everything went smoothly. Lexus of Stevens Creek

April 05, 2025

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Employee Rating

Eric is my advisor and helped out with the windshield replacement. Made the process easy. Sophia also helped with the appointment. I did not get their co worker's name but he helped us out with the loane More

by thatKev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sophia Qu and the person helped with the loaner and technician.

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Apr 08, 2025

Lexus Stevens Creek responded

Thank you so much for sharing your positive experience! We're thrilled to hear that Eric, Sophia, and the rest of our team were able to make your windshield replacement process smooth and easy. We truly appreciate your kind words and are glad that our service exceeded your expectations. Thanks again for choosing Lexus Stevens Creek – we look forward to serving you again in the future!

February 21, 2025

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Employee Rating

Great customer service! Excellent communication! Positive attitude! Very welcoming and extremely helpful in every question I had about my car. More

by Destiny Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Lexus Stevens Creek responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're so glad to hear that you found our customer service to be great, and that our team was able to provide clear communication and a welcoming atmosphere. We truly appreciate your feedback and are happy that we could assist with all of your questions. Lexus of Stevens Creek

December 29, 2024

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Employee Rating

Eric Yang is a very patient and enthusiastic employee and I am very grateful to him. More

by zfszqq2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Luu, Andy Huang, Renna Yao

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Dec 30, 2024

Lexus Stevens Creek responded

Thank you for sharing your kind words! We're so glad to hear that Eric Yang was able to assist you with patience and enthusiasm. We truly appreciate your gratitude and will be sure to pass along your compliments to Eric. If you need anything further, please don’t hesitate to reach out. We're here to help! Happy New Year - Team Lexus of Stevens Creek

December 11, 2024

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Eric Yang is the person who helped me on 300Martin ave. santa clara, he is super good More

by christinaqu_acp
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2024

Lexus Stevens Creek responded

We're delighted to hear that Eric provided you with excellent service. It's wonderful to know that you had a positive experience. Happy Holidays and please hurry back - Team Lexus of Stevens Creek Svc Dept.

November 18, 2024

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Employee Rating

This is the worst service visit I’ve ever had. There’s no contact information for the service advisor. He didn’t call back when I left a message. For an hour the service department receptionist wa More

by bret
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Nov 18, 2024

Lexus Stevens Creek responded

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your service visit. We understand how important timely communication and assistance are, and we're sorry that your experience did not meet your expectations. Your comments have been noted, and we will work to ensure a more efficient and responsive experience for all our customers moving forward. We appreciate your patience and hope to have the opportunity to serve you again in the future - Lexus of Stevens Creek

October 10, 2024

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Lexus Silver Creek dealership is a very good dealership to buy cars from and this dealer was very helpful. More

by quynhnhuai03
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Finance Experience
Recommend Dealer
Yes
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Oct 10, 2024

Lexus Stevens Creek responded

We're delighted to hear that you found our dealership helpful and had a great experience buying your car. Your satisfaction is important to us, and we’re glad we could assist you. Lexus of Stevens Creek

October 09, 2024

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Employee Rating

Eric did a great job helping me when I wa there for the service. He is five star serviceman at Lexus. More

by Bopha
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2024

Lexus Stevens Creek responded

Thank you so much for your posting and we're honored to serve you @ Lexus of Stevens Creek

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