Eric Weiss

The sales staff is fantastic & provide an excellent hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anx hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anxiety. Between the lack of kindness from almost every staff member consistently in every interaction, & the lack of knowledge it all leads to a really unpleasant experience. I finally reached a point where I expressed these frustrations to the service manager Eric & rather than provide any help, mitigation, or even basic empathy he instead is trying to have me banned from having a relatively new vehicle I purchased from Secor serviced at all. When questioned why he cites the fact I used a swear word in frustration that was not directed at anyone. After being talked into purchasing an extended warranty at the initial sale of the vehicle it feels like borderline extortion. Even the owner Charlie when approached wasn't able to get his service manager to simply sit down and discuss it like adults. Truly disappointed after purchasing 2 vehicles from Secor in the past year. More

by znd121 Verified Customer Verified Customer

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Secor provides very prompt and courteous service and highly recommend them to anyone needing sertvice highly recommend them to anyone needing sertvice More

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They took very good care of my car and now runs nice and quiet like an electric vehicle should quiet like an electric vehicle should More

by LESLIE.SANDIN Verified Customer Verified Customer

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Responsive, attentive, professional, detail oriented, eager to please and serve, knowledgeable, informative, appreciative, excellent pre and post appointment communication. Outstanding staff in every cap eager to please and serve, knowledgeable, informative, appreciative, excellent pre and post appointment communication. Outstanding staff in every capacity!! More

by KC Verified Customer Verified Customer

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We have always been pleased with Secor Volvo and the quality of their service to us. quality of their service to us. More

by HZAVOD Verified Customer Verified Customer

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Julie was fantastic! I was supposed to get a loaner vehicle but I couldn’t find my insurance card. I waited for my car to be serviced and it only took 45 minutes! I was supposed to get a loaner vehicle but I couldn’t find my insurance card. I waited for my car to be serviced and it only took 45 minutes! More

by MCCONNELL.LM Verified Customer Verified Customer

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Excellent service, very professional. Excellent check in and easy setting g up an appointment. Clean Excellent check in and easy setting g up an appointment. Clean More

by DAVIS-RENEE Verified Customer Verified Customer

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Great service, loaner was convenient and easy to do paperwork. Work was done as promised and issue was resolved. paperwork. Work was done as promised and issue was resolved. More

by dennistonanthony01 Verified Customer Verified Customer

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It was perfect, my vehicle was repaired completely. I feel satisfied with the service that I received I feel satisfied with the service that I received More

by sammalmonte Verified Customer Verified Customer

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Beautiful relaxing waiting space with several periodicals to choose from- even my children were happy. Quick service got us back on the road safe and sound. to choose from- even my children were happy. Quick service got us back on the road safe and sound. More

by marybeth.reagan Verified Customer Verified Customer

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