Eric Walker

The buying experience was great from start to finish. . Our salesperson Eric Walker was a referral to us and we were not disappointed! He was super attentive to our needs and concerns.. he answered all q . Our salesperson Eric Walker was a referral to us and we were not disappointed! He was super attentive to our needs and concerns.. he answered all questions, went through the vehicle options with demonstration! He went the full mile even when we wanted to test drive two different vehicles. One of the two we were interested in was located at a different lot location! He was not deterred by this or the 90 degree heat :) and he himself went to retrieve it! We felt that he truly wanted us to be satisfied and happy. We felt Blessed! Thanks Eric! Buying a vehicle has been stressful in the past.. we were very pleased with Eric and his very warm and honest approach. He saw us through to the end of the process. At the very end of his workday, he made ready our new vehicle , saw us out and made sure we had everything.. it was great! I would also like to mention Angel in finance! Very knowledgeable and helpful in the process. He is a very warm and friendly person. Again, went the full mile to ready our documents and answered all questions. Overall great experience and we say we’d recommend this dealership to our family and friends! More

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The whole interaction with this dealership was nothing but a HUGE MIGRAINE!!! First, the kept giving us the run around with our deal, financing, etc. We had all the numbers laid out and signed off on, th but a HUGE MIGRAINE!!! First, the kept giving us the run around with our deal, financing, etc. We had all the numbers laid out and signed off on, then they submitted the wrong numbers, causing the deal to not go through. So they came back to us, they were not applying all the proper discounts we were eligible for and qualified for, then they submitted the deal with the tax credit coming back to us, when we explicitly said we wanted it applied as a down payment. So AFTER I FINALLY GOT AHOLD OF THE MANAGER, they looked at the deal again for a 3rd xxxx time and finally found that the 1st finance person didn't apply the tax credit properly. So they had to run our credit again, and the deal finally got approved. When we got there we purchased different rims for the truck, they said they would be in withing 3 days, it took 5, and when they finally came in they were the wrong ones. Not even ONE WEEK after purchasing the truck (2023 Ford lightening **it has been on their lot for almost a year**) the passenger rear tire EXPLODED while driving to work, causing damage to the rear panel and tire area. We tried to contact the sales person who just told me to contact ford and they would handle it. Then nothing. We were given the run around saying it was covered under warranty, then that it takes warranty 30-90 days to kick in and it wasn't warranty covered (we even purchased a secondary tire and wheel package) they did absolutely nothing to help. We know the tire was defective because all the other 3 tires are perfectly fine, and the whole exterior sides of the tire were ripped to Shreds, and the top/bottom part of the tire that is on the road while driving was completely intact. I would 1000% never recommend this dealership. Very impersonal, have horrible customer service and do not care about their customers. The 2 times we had to go in there the sales person only cared more about shooting the xxxx with the other guys. No managers addressed us and when we voiced our concerns to finance, he said he would talk to someone about it, and never did. More

by JENKOPITSKI Verified Customer Verified Customer

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I did not work with Dustin Clarkson . Eric Walker nor his Uncle would not return my phone calls asking for information. I still have not received my free subscription from XM as promise Eric Walker nor his Uncle would not return my phone calls asking for information. I still have not received my free subscription from XM as promised to me by Dylan Scott. More

by GENEHOLMES Verified Customer Verified Customer

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Eric Walker was an absolute pleasure to work with. The dealership clearly has a large commitment to excellent customer service The dealership clearly has a large commitment to excellent customer service More

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My car buying experience was exceptional. From beginning to end I have no complaints. My salesman, Eric Walker was phenomenal in customer service, knowledge, and assessing me needs/wants. Dus From beginning to end I have no complaints. My salesman, Eric Walker was phenomenal in customer service, knowledge, and assessing me needs/wants. Dustin was remarkable, taking time to answer additional questions and they LITERALLY gave me the red carpet experience! More

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Came in and worked with Eric. I’m a very busy person with little time to haggle. He was not the typical pushy sales man I will be returning when we expand our fleet. I’m a very busy person with little time to haggle. He was not the typical pushy sales man I will be returning when we expand our fleet. More

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Hassle free. Everything ready when I got picked up for a ride by the dealership Everything ready when I got picked up for a ride by the dealership More

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Great sales team and finance department. Low pressure and answered and explained all questions. Recommend to all. Low pressure and answered and explained all questions. Recommend to all. More

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I went through 3 dealers, & Eric gave a little explanation of how the truck works, however, I was not told how to open the tailgate without damaging the cover. I still don't know where to go to c explanation of how the truck works, however, I was not told how to open the tailgate without damaging the cover. I still don't know where to go to charge my truck. I wish Bryan would have stayed until I received my truck. He is the one I really trusted. More

by DEBBIE37 Verified Customer Verified Customer

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Why do I have to do this. Pleas get rid of this ok. Really please Pleas get rid of this ok. Really please More

by GTHOMASON Verified Customer Verified Customer

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