Eric Trueblood

Maddie did an Excellent job of providing service to me. She handled everything with professionalism. Eric handled my concerns and provided me with excellent PR She handled everything with professionalism. Eric handled my concerns and provided me with excellent PR More

by GRAHNKAY Verified Customer Verified Customer

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Avoid at all costs. Worst dealership service department experience regardless of the brand. Ultra sloppy intake process. Vague and botched updates on the repair process. Worst dealership service department experience regardless of the brand. Ultra sloppy intake process. Vague and botched updates on the repair process. Complete lack of urgency to complete the repair and they do not provide a due date either when taking the vehicle in - over 12 weeks in and the repair was still not completed. Service department manager Eric Trueblood shows a complete lack of professionalism, no call or email return. Incompetence, and a disgrace to the Mercedes-Benz and Lithia brand. No proper Estimate and Invoicing procedures, just vague emails and random charges without providing a receipt. More

by W. Verified Customer Verified Customer

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Paid for a new battery in April ‘24, but the dealership didn’t install it. Found out only when I went to an independent service shop for a different electrical problem and they said did you know your batt didn’t install it. Found out only when I went to an independent service shop for a different electrical problem and they said did you know your battery is date coded 2019? I immediately called MB-PDX but it took 3 days and multiple messages to get a sentient human to talk with me. Upon arriving for my appointment for the battery I paid for they wanted to take 3 hours to do diagnostics. I politely refused and told them again -I want the battery I paid for or my money back. The service agent took my keys in a huff. About 30 minutes later I departed to never return. Lots of independent mechanics shops that will do the same job for less and still use genuine MB parts. More

by CHUCK2767 Verified Customer Verified Customer

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Car was returned to me in a state of partial disassembly with a component placed on top of passenger seat. A piece of the disassembled component was lost by the tech. Service writer and management team ar with a component placed on top of passenger seat. A piece of the disassembled component was lost by the tech. Service writer and management team are extremely difficult to reach through any type of communication method. Texts, calls, and emails left unanswered. Incorrect replacement part was ordered. Multiple extra trips required to resolve. Most importantly to me, the vehicle was dropped off fully assembled and that's how it should have been returned to the customer. I've been a customer at this location since 2018. This experience has soured me on MB of PDX and leaves me questioning whether to continue with the brand for my next vehicle purchase. Even though personnel and performance of the sales and service units are unrelated, I question whether I would be able to receive quality service on a new MB vehicle at this location. Management at this organization responds to online reviews promptly but never once made an attempt to contact me. Service writer appeared unwilling or unable to push back against shoddy work by the tech. This indicates to me that service writer does not feel empowered and supported by management team. More

by JHIGHT Verified Customer Verified Customer

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Had to come in twice. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. More

by Clovert Verified Customer Verified Customer

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