Eric Stiles

Always a great environment when I visit. Great customer service. Definitely 10 out 10 recommendation. service. Definitely 10 out 10 recommendation. More

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Poor feedback from repLong wait timeSink in ladies' Poor feedback from rep Long wait time Sink in ladies' room with no running water Service in old center much better than new one period Poor feedback from rep Long wait time Sink in ladies' room with no running water Service in old center much better than new one period More

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For the most part, love dealing with Arlington Toyota. Most recent service visits did not go so great though. Between replacing the cabin air filter and the wiper blades things got twisted. Most recent service visits did not go so great though. Between replacing the cabin air filter and the wiper blades things got twisted. More

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Everyone is always so nice.The new building and waiting Everyone is always so nice. The new building and waiting area is great. I always feel like I can trust that I’ll get good service. Everyone is always so nice. The new building and waiting area is great. I always feel like I can trust that I’ll get good service. More

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New tires/alignment The service I've received at Arlington Toyota has always been above and beyond. Recently I have paid more attention to the extra care they put into t The service I've received at Arlington Toyota has always been above and beyond. Recently I have paid more attention to the extra care they put into their service and realize that having a personalized advisor really makes all the difference in the world. Rande is super detail oriented and keeps you informed every step of the way. His hard work and dedication is simply amazing. I am just happy I am a customer here and would not trade my advisor for anything in the world. More

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Bad and disappointing At first I felt like a valued customer because even though there was a long line they worked me through Darran worked me through the process quickly. At first I felt like a valued customer because even though there was a long line they worked me through Darran worked me through the process quickly. I was there to get two recalls fixed and my headlights renewed on my sienna. And when I went to pick up the van the headlights looked awesome. I didn't really check anything because I had my husband waiting and they ushered me out. But once I got home and was able to give it a look over I discovered that my taillight cover was broken out, then I realized that the sliding door didn't even open from the inside anymore! My van sliding door was having issues and that was one of the recalls I was supposed to be getting fixed. Before all this I couldn't get it to open with the remote, and there was some kind of recall on it, but at least I could open and close from the inside or outside. The door did work but now it doesn't so that's the second thing. The other thing is that they dirtied up the door frame with greasy boots. When I called up the service manager he said all they could do about the light was give me an estimate for new work. I was very disappointed. I am in the market for a used car but now I know I won't go tho Arlington Toyota for that or service any more! By the way the service manager is named Eric. More

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