Eric Senatore

Customer service was very good in explaining their finding from a very thorough inspection their briefed on what was necessary and provided a list of materials needed and estimates for services.At a finding from a very thorough inspection their briefed on what was necessary and provided a list of materials needed and estimates for services.At anytime in the review process was i pressured to buy a service. I was given my keys and a copy of the report to bring home and make my decisions on what I needed to do dirst More

by APERE1437 Verified Customer Verified Customer

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Everyone at this dealership is very friendly and helpful. The waiting area is very clean. I don't mind having to wait for my vehicle. The waiting area is very clean. I don't mind having to wait for my vehicle. More

by MJOCAMPO06 Verified Customer Verified Customer

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quick reliable service and interaction with service was professional and considerate two factors always very important professional and considerate two factors always very important More

by jewels3521 Verified Customer Verified Customer

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Great Service! Eric was timely, clear, helpful & kept me me informed. It was overall a very positive experience. Would recommend 100% Eric was timely, clear, helpful & kept me me informed. It was overall a very positive experience. Would recommend 100% More

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Very accommodating, professional service, both in sales and service. Just bought my 2nd Subaru Forester from them. and service. Just bought my 2nd Subaru Forester from them. More

by twesterveltjr Verified Customer Verified Customer

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So. .the latte is so good here that I ran over a nail so I could get another one. I was greeted by Eric. He was very friendly and took care of my tire i .the latte is so good here that I ran over a nail so I could get another one. I was greeted by Eric. He was very friendly and took care of my tire in a quick manner while I enjoyed my latte. I was in and out in less than an hour. Eric is great! More

by Roznup Verified Customer Verified Customer

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Efficient clean and courteous. So you want fifteen words. House car garage apple orange Tomato So you want fifteen words. House car garage apple orange Tomato More

by jbcedeno Verified Customer Verified Customer

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"Cleanup on aisle service" Service appointment was scheduled for oil change and front brakes. My appointment was at 2PM. I asked the service writer how long it takes to complete a front brake job. Re scheduled for oil change and front brakes. My appointment was at 2PM. I asked the service writer how long it takes to complete a front brake job. Response 1.5 hours. I was offered a $1000 mileage-based service. I noticed transmission related items on the service list. I asked about a letter I received regarding a potential transmission issue/ extended warranty. I asked for additional information. He didn't have any. I was offered a $200 transmission diagnostic fee. If the problem was found, the fee would be waived. I asked for some symptoms of a transmission problem. He mentioned hesitation, and I believe he used the word shuddering or something similar. I said that there is a delay when accelerating and a feeling of tap tap tap (i guess shuddering) during acceleration - a recent occurrence. response....Crickets.... I declined the $1000 service and the diagnostic fee. I can afford brakes and the oil change. My logic- Subaru sent me a letter about a potential transmission problem- why should I be charged a diagnostic fee? During a test drive with Mark (excellent Sales guy) I received a call from the service writer. They can't finish the brake job today. He offered to drive me home and I can pick up the car tomorrow (friday). no and WHY? he said the mechanic leaves at 3:30. SERIOUSLY? He said I should have made an earlier appointment. I told him that when I called for service - the robot lady asked why I was requesting service. I said oil change and front brakes. I was given the option of 11am or 2PM. I choose 2PM. He said I should have spoken to a human. To be clear, I called the service # and I was connected to the robot, not a human. Recap - 2PM appointment for 2 services. front brakes and oil change. asked and answered - if needed, Brake job takes 1.5 hours Offered $1000 service - declined received no helpful info about the transmission problem letter Offered diagnostic fee of $200 to clear that (whatever 'that' is) up - declined Brakes not fixed I don't wish my complaint to be wasted. Use it to fix the 'process" and call on me if you want assistance. Lynn B More

by JOHN@JABINSPECTIONS.COM Verified Customer Verified Customer

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This was our first service experience with Lester Glenn Subaru, and it was a very welcoming experience Subaru, and it was a very welcoming experience More

by rkwwen Verified Customer Verified Customer

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Please note that 190 was charged to change one tail light and the license plate bulbs. and the license plate bulbs. More

by LILLYALEXANDER13 Verified Customer Verified Customer

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