Eric Sarjeant
Eric Sarjeant at Ed Martin Toyota
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Eric Sarjeant

General Manager

Ed Martin Toyota

9230 E 141st Street
Noblesville, IN 46060

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4.6
516 Reviews

Dealership Experience

6 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

Languages Spoken

English English

4.6

516 Reviews

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516 Reviews of Eric Sarjeant

December 20, 2024

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Employee Rating

My family and I traveled 2 hours from Ohio to Indiana to purchase a 2025 Rav4 Hybrid Woodland at Ed Martin Toyota. The construction traffic was awful, but everyone at Ed Martin Toyota was delightful to wor More

by Rachel G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darnell Lark, Chris Seymour

Dec 20, 2024

Ed Martin Toyota responded

Thank you, Rachel! We're thrilled to hear that despite the long journey, your experience at Ed Martin Toyota was worth it. Darnell and Chris will be so happy to know they made your "dream car" dreams come true! Congratulations on your new 2025 RAV4 Hybrid Woodland—wishing you many happy miles ahead! 🚗✨

December 14, 2024

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I had an excellent experience at Ed Martin Toyota! They did a fine job since the moment we called to seek for guidance since it was my first car purchase. The team answered all my questions and ensure More

by carrivera
Recommend Dealer
Yes

Other Employees Tagged: John Goodpaster, Xavier Potter

Dec 14, 2024

Ed Martin Toyota responded

Thank you for sharing your experience! We truly appreciate your trust and business—enjoy your new car! 🚗✨

December 05, 2024

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My experience with Ryan Dineen and the whole Toyota team was nothing but amazing. They made me feel extremely comfortable, and made sure we reached a deal that was mutually beneficial. I felt that Ryan actu More

by Patrick Grady
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Seymour, Ryan Dineen

Dec 05, 2024

Ed Martin Toyota responded

Thank you so much for your business and for sharing your experience! It was our pleasure to assist you, and we look forward to serving you again in the future!

December 04, 2024

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Katrina made my car buying experience easy and fun. All my questions and concerns were addressed and I got the car that was right for me. Every team member I have encountered along my buying journey ha More

by ang1669
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Seymour, Katrina Jewell , Ben Newburn, Lincoln Frash

Dec 04, 2024

Ed Martin Toyota responded

Thank you for your recommendation of our team! We appreciate your business and look forward to assisting you again. Enjoy your beautiful Subaru! 🚗✨

November 27, 2024

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I dealt with John Goodpaster and Eric Sarjeant his sales manager by email and by phone prior to coming in as I was searching for a new vehicle on the internet and wanted to nail down the out the door pricin More

by Bow51hunter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Goodpaster, Chris Seymour

Nov 27, 2024

Ed Martin Toyota responded

Thank you so much for your business and your kind words! We truly appreciate your trust in us and look forward to helping you again in the future. Enjoy your new car! 🚗✨

November 22, 2024

Dealership Rating

Great (clean, organized, modern, and spacious) shopping environment, user friendly website. All the departments involved in the purchasing process (sorry that I don't know / can't remember everyone's name) More

by synsia2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Izak Nayamma

Nov 22, 2024

Ed Martin Toyota responded

Thank you so much for your thoughtful feedback! We're thrilled to hear that you enjoyed the clean, organized, and modern shopping environment, as well as our user-friendly website. It's wonderful to know that the entire purchasing process was efficient and smooth for you. Izak Nayamma will be so pleased to hear your kind words! We’re lucky to have him on our team, and it's great to know he made such a positive impression. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. Thank you for choosing us! 😊

November 15, 2024

Dealership Rating

Mr. Sergeant does not care about the customer.Had tire warning light. Their solution was to put air in it and send me on my way! Tire had a puncture. More

by Jmh007
Recommend Dealer
No
Nov 15, 2024

Ed Martin Toyota responded

John, I care very much for the safety of all our customers. We fixed your tire free of charge as per your tire warranty. The fact we added air to the tire seems to be your concern on the review, however, the phone call we had-- the concern was me not approving you to return the vehicle after six full weeks / 2500 miles of ownership due to a nail in the tire issue. We are always here to help and talk about concerns in a calm and professional manner based common sense principles. Thanks Eric Sarjeant General Manager Ed Martin Toyota Cell: 317-385-95

Nov 16, 2024

Ed Martin Toyota responded

Mr. John M Harlett, I would like to point out that I did listen to your concern. Before we had a chance to discuss this matter (via your email to me), you had already demanded we refund your $2500 down payment and return the vehicle. If this was the day-after your sale, that would be an option I would have considered. However, 2500 miles and 6+ weeks later, that’s a request that could not be accommodated. The vehicle has already been titled and driven and is a used car at this point. Therefore, it would not qualify for as a new car for interest rates or leasing, not to mention, someone would rightfully expect a proportionate discount for being a used vehicle. If this concern was related to a vehicle deemed a lemon, I would have expressed some kind of goodwill with Toyota to the cause. To anyone reading this, this concern originated by a nail (that you drove over). The conversation went south when you demanded to me what to-do, and furthermore even threated legal action, should I not comply. At the end of the day, I did not appreciate being bullied or talked down to. Could I have handled this better, yes, I would admit to that, but as any reasonable person can assimilate from this conversation, most can assume that the truth is typically in the middle, and your response is one sided and exaggerated. I have apologized for my service advisor putting air in your tire and not catching the nail. That’s where I am at with this argument. Have a good day. Eric Sarjeant, GM, Ed Martin Toyota

Nov 15, 2024

Jmh007 responded

Mr. Sarjeant, The conversation didn’t start well. Apparently, you do not have the entire information. When leasing the car I paid an extra $900 + for the tire warranty. Therefore, when I arrived at the dealership to have my tire looked at the experience was not a good one. As you know, I had to ask to have the car put up on the rack to have the tire further inspected, to which my suspicions were validated, a nail in the tire. Your service young man only wanted to add air to the tire and have me move on down the road. That could have resulted in a very dire situation. So, when the new tire was placed, it was not free. I had paid for the warranty. In my years of sales, I never spoke to a customer in this way. My career was longer than you have been able to speak. Did I have unhappy customers, yes at times I did. I listened to their concerns and then readily asked how I might make the situation right. You, sir, have hurled many accusations and have not acted in a professional manner. We have 2 Ed Martin dealerships in our community, never has my wife been treated with such disrespect. Understand, I will not be spoken to in the manner you spoke to me. It was rude and disrespectful. Might I suggest a customer service course for you in how to handle an unhappy customer. More importantly, the service department needs a course in helping a customer before they have to ask for the help. Sincerely and very unhappy, Mr. John M. Harlett

November 02, 2024

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Awesome dealership with knowledgeable staff. Big thanks to Ben, Brandon and Xavier making my purchase a great experience. Best in class dealer and staff! More

by Stcoffey1
Sales Price Transparency
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Recommend Dealer
Yes
Nov 02, 2024

Ed Martin Toyota responded

Thank you for your business and for choosing our dealership for your beautiful new Toyota!

October 19, 2024

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Paid $20,000 for a used car seven months ago. The dealer did not check all outstanding recalls and service bulletins before delivery. It would’ve taken 54 min of service time to fix. Now, beca More

by Wadsworthpam3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sam Martin

Oct 19, 2024

Ed Martin Toyota responded

Wadsworthpam3, The 2019 Ford you bought from us in December 2023 was sold as-is because it was outside the manufacturer’s warranty by time and miles both. It is unfortunate that if has developed a large repair in just shy of the one-year you have been the owner. It’s not that I “don’t care” by any means, it’s that you declined the additional service we offered in the closing of the car deal. It’s not on Ed Martin Toyota to give you warranty for free forever on your vehicle. If the open recall caused the fault 10-months in the future of the sale, then your frustrations should be directed at Ford Motor Credit, not Ed Martin Toyota. Thanks Eric Sarjeant General Manager

October 18, 2024

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Worked with Eric on trading two land cruisers for one of his custom builds. Flawless transaction even though we are 12 hours apart. Will be purchasing again from them for sure. More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Oct 18, 2024

Ed Martin Toyota responded

Thank you for your business and feedback, Brian! We're thrilled to hear that Eric made your transaction smooth and flawless, even from 12 hours away. We appreciate your trust in us and look forward to assisting you with your next purchase! Safe travels, and see you again soon! 🚗✨

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