Eric Rodes
Eric Rodes at Jaguar - Land Rover Naples - Naples Luxury Imports
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Eric Rodes

Certified Encore Specialist

Jaguar - Land Rover Naples - Naples Luxury Imports

900 Tamiami Trail N
Naples, FL 34102

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14 Reviews
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14 Reviews

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14 Reviews of Eric Rodes

January 31, 2024

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Employee Rating

Jacob was outstanding to work with and I will be referring a lot of business his way. From beginning to end the process was easy, and they delivered my car in a timely fashion. Being in sales mysel More

by Melissazievers
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jacob Agin

Feb 02, 2024

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi Melissa, thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar - Land Rover Naples! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2022

Dealership Rating
Employee Rating

Horrible customer service. We bought a new RR and it was a lemon. After 2.5 years of this piece of junk we won our case! Dealership and GM were jerks. More

by harts.arks_0a
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jennifer Mickey

Sep 21, 2022

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (239) 280-5108 to share more details about your visit so we can make things right.

Sep 21, 2022

harts.arks_0a responded

You were given 2.5 years to make it right. We were treated as though we were lying, given your worst cars as loaners. Management was rude and disbelieving of our claims and concerns. We were lied to over and over about “car was fine” for it not to even make it off the lot. Jennifer milked us out of a lot of money pretending it wasn’t warranty work. Eric knew nothing about the car and I mean NOTHING! He was useless!

November 11, 2021

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Employee Rating

Dealership sold me a new Jaguar e pace. Within about a week the brakes made a grinding noise. After three days at the dealer they replaced the brakes. Result was worse then before. Now the front end makes More

by Marcomagpie
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jaime Amoroso, Jonathan Russo

Nov 12, 2021

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, Thank you for your feedback. It is my understanding that our manager has been in touch with you. I would like for you to know that the last thing we want is an unsatisfied customer. We both have the same goal, for you to be satisfied with your purchase and enjoy your vehicle for several years. We are sorry that that is not the case, however, there is a process that we have to follow. If a car is not functioning as it should, we have to go through a process that is set up by the manufacturer for unfortunate instances such as these. I assure you that we are doing everything we can to get to the bottom of this as soon as possible. We wish this would not have happened with your vehicle either. I hope we get this resolved very quickly, and I again apologize that you are not satisfied with your experience. Please reach out to Jonathan Russo should you have any further comments or questions. Kind Regards, Jaguar Naples

Nov 18, 2021

Marcomagpie responded

I learned this evening that after you replaced the brakes twice you admit that the problem still exists. So your solution is to give me the car back and sometime next year Jaguar is coming out with new brakes that might solve the problem. So you give me a new car with defective, probably dangerous brakes and tell me to go away. You and your dealership are a scam. I’ll be seeking legal council.

July 16, 2021

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Employee Rating

Good Service, Good Technical Support, Good Service Advisors, Good show room, Very friendly environment, will buy from them and all the brands they represent. Learn how to use the Range Rover entert More

by cdelcorral
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luke Allen

Jul 17, 2021

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Jaguar - Land Rover Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Jul 17, 2021

cdelcorral responded

We are going to buy a couple off Roll Royces

February 19, 2020

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Employee Rating

Excellent Sales and Customer Service I visited several dealers in Naples to get the "right" suv. Most did not come close to Frank Orsini for knowledge and followup. (The BMW dealer came More

by nicknaples
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Orsini , David Ross

Mar 17, 2020

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, Thank you for the kind review of Frank and Eric. We are pleased to hear that most did not come close to the knowledge and follow-up that Frank provided, as that is what we strive for daily. Please enjoy your new Jaguar F-PACE, and do not hesitate to reach out if you ever have any questions or referrals in the future! Kind Regards, Jaguar Land Rover Naples

January 25, 2020

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Employee Rating

The dealership was very organized and Hiro really was very professional. He was so great explaining all the new gadgets this model has. The flowers was such an amazing touch and the letter as well!! More

by FRANCES4
Recommend Dealer
Yes

Other Employees Tagged: Jaime Amoroso, Hiro Ando, Lynn Henkel, Jonathan Russo

December 06, 2019

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Employee Rating

Purchase of new car. During my recent purchase my experience was excellent. My salesman was Hiro Ando who was extremely personable and helpful. His follow-up after the s More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hiro Ando

November 16, 2019

Dealership Rating
Employee Rating

Jaime provides a service of excellence when buying a new car. 5+ star experience. Hiro also gave a superior experience. I gladly recommend to anyone looking for a luxury experience to match your luxury ride More

by Kristen
Recommend Dealer
Yes

Other Employees Tagged: Jaime Amoroso, Hiro Ando

October 28, 2019

Dealership Rating
Employee Rating

Comments of F-Pace purchase Eric Muller and Eric Rodes were very knowledgeable, professional and easy to deal with. Eric Muller made the purchase incredibly easy and assisted th More

by Jaguar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Muller

March 26, 2019

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Employee Rating

Best Vehicle Purchase Experience Ever! Austin Bending was our Sales Consultant and he exceeded our expectations in every way AGAIN! This is our second time working with Austin, but certainl More

by TianjaO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Bending

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