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Eric Pagan
Refer Me
103 Reviews
Dealership Experience
5 yrs
Industry Experience
37 yrs, 8 mos
Languages Spoken
Spanish
103 Reviews
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103 Reviews of Eric Pagan
February 07, 2025
Sales Dept is quite good and responsive. Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after t Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after the servicing. I bought a previous Subaru from Westchester Subaru and ALWAYS got a survey. This company fails to send the survey when the customer is dissatisfied. The manager does not respond to phone calls. Brandon Tucker from Subaru of America told me the dealerships are independently owned so they cannot control who gets a survey. Run any numbers and you will have complaints. In my situation, it could have easily been resolved if I was told up front my issue was not under warranty . The extended warranty I paid extra for. But its how the complaint was handled that upsets me. My advise is to go to another dealer. More
by jimkort1
Other Employees Tagged: Lauren Hirshowitz, Craig Noe, Jennifer Ramirez, Paula Mejia, Joe Staropoli, Barry Wyman
January 02, 2025
The team was ultra flexible with scheduling a safety check (at the last minute) before I had to drive 5 hours to ME. They communicated to each other so when I arrived I quickly was able to drop the car check (at the last minute) before I had to drive 5 hours to ME. They communicated to each other so when I arrived I quickly was able to drop the car and walk into town to run errands. They called me when it was ready, I didn’t need to have a detailed record of service history or dictate what needed to be done. I was grateful for their judgment. It was such a relief! Then they gave me a detailed record of everything they checked and topped off all the fluids. They even gave my “baby” Outback a “sponge” bath. The Rye Subaru team IS love. They take the ball all the way down the Court under duress and leap like dancers! xoRye Subaru. More
by LMPCONSULTING
Verified CustomerOther Employees Tagged: Sebastian Alvarez
January 01, 2025
They are very efficient and they keep me on track with appointment reminders. Neil Downing also exceptional in terms of customer relations. Very professional and a pleasure to deal with! appointment reminders. Neil Downing also exceptional in terms of customer relations. Very professional and a pleasure to deal with! More
by LISSABENTLEY
Other Employees Tagged: Neil Downing
December 26, 2024
Impeccable Customer Service, Friendly Staff and BLAZING fast service turnaround. I was made to feel like FAMILY. fast service turnaround. I was made to feel like FAMILY. More
by Gusscharr
Other Employees Tagged: Sebastian Alvarez, Craig Noe, Jennifer Ramirez, Paula Mejia, Anthony Ciccone, Tamar Thomas, Glenn Bollinger, Joe Staropoli, Barry Wyman , Louis Rivera
December 20, 2024
Always a pleasure servicing my vehicle with Rye Subaru. They never disappoint! As always, thank you! They never disappoint! As always, thank you! More
by BARRYWYMAN
Other Employees Tagged: Sebastian Alvarez, Jennifer Ramirez, Paula Mejia, Anthony Ciccone, Tamar Thomas, Glenn Bollinger, Joe Staropoli, Barry Wyman
December 18, 2024
Lauren and the team were great professionals helpful in finding us our new Outback to up grade our beautiful experience with Suburu finding us our new Outback to up grade our beautiful experience with Suburu More
by JOSEPH.KLASNER
Other Employees Tagged: Craig Noe, Glenn Bollinger
December 01, 2024
Dependable and reliable as always. Friendly service that delivers time and time again. Thank you! Friendly service that delivers time and time again. Thank you! More
by JLIBERATORE
Other Employees Tagged: Sebastian Alvarez, Craig Noe, Jennifer Ramirez, Paula Mejia, Anthony Ciccone, Tamar Thomas, Glenn Bollinger, Joe Staropoli, Barry Wyman
November 22, 2024
It was a good experience and very efficient. Lauren Hirshowitz was an excellent sales rep and helped me upgrade to a new Outback. I would recommend Rye Suburu to anyone wanting to purchase or l Lauren Hirshowitz was an excellent sales rep and helped me upgrade to a new Outback. I would recommend Rye Suburu to anyone wanting to purchase or lease a new car More
by JOSEPH.KLASNER
Other Employees Tagged: Louis Rivera, Lauren Hirshowitz, Craig Noe, Anthony Ciccone, Glenn Bollinger
November 09, 2024
An excellent experience with a wonderful staff. Lauren was very helpful and pleasant. She followed up with several telephone calls to be sure that we were satisfied with our choice of vehicles. Lauren was very helpful and pleasant. She followed up with several telephone calls to be sure that we were satisfied with our choice of vehicles. More
by INSPFS
Other Employees Tagged: Louis Rivera, Lauren Hirshowitz, Craig Noe
November 07, 2024
Great transaction. Ronnie went out of his way to find the car with the right options that I wanted. Ronnie went out of his way to find the car with the right options that I wanted. More
by BUGSY22473
Other Employees Tagged: Louis Rivera, Gary Davis, Sebastian Alvarez, Craig Noe, Joe Staropoli, Ronnie Rodriguez
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