Eric Martin

I am a loyal Toyota . Customer have have purchased six or seven Toyota ‘s at Toyota Tampa Bay in Fla. so now we go to Toyota of Hnda Whites in Lima, which we were very ple Customer have have purchased six or seven Toyota ‘s at Toyota Tampa Bay in Fla. so now we go to Toyota of Hnda Whites in Lima, which we were very pleased with with their services that is all except for the car wash, I have used the car wash numerous times up until a week and a half ago I pulled in the car washes I always do hit the green button and there was a green like an olive green SUV already in the car wash. They backed out a little bit and then pulled up a little bit more and then backed up and then they just pulled out of the car wash without getting their car washed so then I proceeded to pull into the car wash and I was nervous. I didn’t know what was going On. I couldn’t back up because there was a car behind me so I kept going forward and I heard this crunch noise so then I stopped the vehicle and then I backed up a little bit more and then I turned my wheel to the right and pulled forward a little bit and then I still heard noise that I shouldn’t have so I did the same thing I pulled out of the car wash without getting my car washed. I got out and looked at my car. There was a detail guy close in the area that also looked at it and he took the paneling out of the car wash that had come off of the car and told me to meet him at service department so I went to service department and there was four men there that came out and I was so nervous I was in tears, and those four men standing arrow looking at me, didn’t help matters, but one of the guy one of the men asked me what happened and I told him exactly what I put in here and then he walked to the front of the car and he said ma’am he said this car’s already been hit and I said no it has not he said ma’am this car has been hit it. It’s not been done through this car wash. I promised him and I’m promising all of you who read this my car was not hit by anything before I entered that car wash and I don’t like being accused of something that I know for a fact I didn’t do so I came home. My son took the car to the dealership and Eric Martin. The general manager said that he had no problem with fixing the paneling so I called him back and I told him that I appreciate that and I left a voicemail. I have left 5 Voicemails I was wanting to explain myself to him because it’s still bothering me terribly knowing that I didn’t do something that I was accused of doing . I have still not heard from Eric. I must say that I’m very disappointed and as a loyal customer of Toyota , which are my favorite cars I am very hurt and not happy that I was accused that that was already done, especially in front of all those men standing there and here I am a 66-year-old woman. I’m sure none of them believed me and that really angers me. More

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Highly Recommend. Gave me a loaner vehicle with no questions asked. Dan Ginter is top shelf. Gave me a loaner vehicle with no questions asked. Dan Ginter is top shelf. More

by JASONENEUMAN Verified Customer Verified Customer

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Great experience leasing my second Toyota Tundra. Wasn’t really in the market for a new truck but with Ben Reese and Eric Martin they made it easy for me to trade and release. I really appreciate eve Wasn’t really in the market for a new truck but with Ben Reese and Eric Martin they made it easy for me to trade and release. I really appreciate everyone that helped in my lease. Financially guy was great, truck was detailed and the aftermarket rims and tires look awesome. Great job white’s Toyota 👍🏻🇺🇸 More

by HCARPENTRY Verified Customer Verified Customer

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Whites is a great dealership, from sales to service. Never a problem. My salesman Ben Reese checked in every 3/4 months and the service department is easy to deal with. Always able to meet my schedule t Never a problem. My salesman Ben Reese checked in every 3/4 months and the service department is easy to deal with. Always able to meet my schedule to service my Tundra. Friendly and knowledgeable. Great Job. My family and friends have all purchased vehicles from Whites. I am thinking about trading in my 2021 Tundra for a 2023. 👍🏻🇺🇸 More

by HCARPENTRY Verified Customer Verified Customer

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Marcia Sites did a fantastic job from start to finish! Best car buying experience I have had. Big thanks to Cody and Eric for all their help as well! Best car buying experience I have had. Big thanks to Cody and Eric for all their help as well! More

by mcanthony Verified Customer Verified Customer

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My 2nd vehicle from White’s: service is convenient, personable, on time & complete. This won’t be my last! personable, on time & complete. This won’t be my last! More

by captrich3 Verified Customer Verified Customer

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We like coming there. We're from Dayton Ohio and we don't mind traveling to a place where you feel like home. You need to look out after you and that's what they do. We're We're from Dayton Ohio and we don't mind traveling to a place where you feel like home. You need to look out after you and that's what they do. We're like family. More

by TY1906 Verified Customer Verified Customer

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The guy in the finance office was fast and efficient he was very knowledgeable about the products and seemed to be everyone’s go to guy! I would highly recommend to everyone was very knowledgeable about the products and seemed to be everyone’s go to guy! I would highly recommend to everyone More

by Fordtruckowner Verified Customer Verified Customer

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Words really can’t describe the satisfaction and professionalism of the team at White’s! This is our second buying experience with them and we are more than satisfied!! We highly recommend the team professionalism of the team at White’s! This is our second buying experience with them and we are more than satisfied!! We highly recommend the team at White’s to anyone looking to purchase a vehicle! More

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The crew at White’s went out of their way to make a very pleasant buying experience for me and my wife. Not once, but twice! We are repeat customers and will recommend White’s to anyone looking for a perfe pleasant buying experience for me and my wife. Not once, but twice! We are repeat customers and will recommend White’s to anyone looking for a perfect, enjoyable buying experience! More

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