Eric Lovo

Eric Lovo is the salesman every car buyer needs! He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purch He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purchased my last vehicle from him in 2019. Having met Ms. Tischer in 2000, she assured me I would always have an exceptional sales experience. That along with the service provided though the years is I why I am still with BMW of Silver Spring. Thank you Mr. Lovo for all you do! More

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I received great service both in choosing the vehicle and in setting up the vehicle. Eric and Amit did a terrific job and I would be happy to go back to them when I'm in need of my next car. in setting up the vehicle. Eric and Amit did a terrific job and I would be happy to go back to them when I'm in need of my next car. More

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Quality service at a dealership is much like any other business; it is the people not the dealership that matter most. Eric Lovo delivered service that consistently delighted me during my purchase of a pr business; it is the people not the dealership that matter most. Eric Lovo delivered service that consistently delighted me during my purchase of a pre-owned X5. During the sales process, Eric was responsive but never pushy. I am a retired business executive with substantial negotiation experience. Any of the smarmy short-term sales techniques would have driven me away fast. Eric facilitated the negotiation in a professional, respectful, and ultimately satisfactory manner. Not spending a lot of time in Silver Spring (I live in NOVA) was a condition of the deal for me. Eric promised to get me in and out in two hours and he delivered on that. During the time when we were waiting in queue, Eric used the time to orient me to the vehicle's tech. I've taught and teach executives, graduate students, and groups up to one thousand people. I value clear, concise, concrete information and Eric delivered that perfectly while orienting me to the vehicle. From our email, phone conversations, and from the time he met me at the door of the dealership, Eric's comportment was the perfect integration of customer service and friendliness. He was never glib nor was he ever stiff. I wasn't looking forward to the car buying experience. Eric made it a joy for me. Finally, my experience was greatly assisted by the efficient way in which Steve conducted the financing. Similar to Eric, Steve's approach and comportment were perfect for me. He took explicitly and implicit signals from me and we completed the process promptly. More

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I just had another excellent experience from BMW of Silver Spring. I’ve purchased 3 cars from this dealership and they consistently deliver outstanding sales, service, and and technical assistance on v Silver Spring. I’ve purchased 3 cars from this dealership and they consistently deliver outstanding sales, service, and and technical assistance on vehicle features. Eric Lovo was my sales associate and helped me get the perfect vehicle fit for my needs, he is readily available to answer any of my questions. He is personable, knowledgeable, and professional. My service advisor was Alex Leh and he was quick and thorough in getting my vehicle checked in and serviced. I also spent some time with Amit who is the BMW genius. He was able to configure my car features to my driving needs. Amit’s knowledge of the cars features is truly astounding. Highly recommend these 3 individuals at this dealership. More

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Amit Thinke (BMW Genius) is one of the reasons we bought this car and will buy our next car at BMW of Silver Spring. He spent sufficient time with us to answer our questions and explained things we did not this car and will buy our next car at BMW of Silver Spring. He spent sufficient time with us to answer our questions and explained things we did not know to ask about. We have owned the car for a few months and it was well worth the time to return to the dealership to learn more about the software and options. More

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I had a positive experience purchasing a car here. I worked with Eric Lovo who was very professional, well informed, and made the process hassle free. He was also communicative over text and accommoda I worked with Eric Lovo who was very professional, well informed, and made the process hassle free. He was also communicative over text and accommodating to my schedule which I appreciated, and it made the whole process much easier. More

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I am very happy with my experience here. Eric was very kind and helpful. He was very detailed and answered any questions that I had. He made the process very painless. I’m definitely going t Eric was very kind and helpful. He was very detailed and answered any questions that I had. He made the process very painless. I’m definitely going to refer my friends/family here! More

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It was the easiest car I’ve ever purchase that started with a prompt response to my email inquiry and then phone calls. with a prompt response to my email inquiry and then phone calls. More

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Great experience with this dealership. Eric was very professional & helpful with an initial test drive, as well as in finding the perfect car for me and arranging a great financial deal w Eric was very professional & helpful with an initial test drive, as well as in finding the perfect car for me and arranging a great financial deal when I decided to purchase. He was communicative in letting me know when my car would arrive, then answering every question before I drove off the lot. He’s since followed up with emails and more information on the car. I definitely recommend working with BMW Silver Spring & Eric Lovo. More

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Eric Lovo has been an amazing help, with answering any and all questions I’ve had with nothing but transparency. It’s clear that BMW of Silver Springs focuses on a culture of Customer first and prioritize and all questions I’ve had with nothing but transparency. It’s clear that BMW of Silver Springs focuses on a culture of Customer first and prioritizes their employees enforcing this! More

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