Eric Laurendeau
Eric Laurendeau at Honda of the Avenues

Eric Laurendeau

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
226 Reviews

Dealership Experience

4 yrs, 3 mos

4.8

226 Reviews

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226 Reviews of Eric Laurendeau

March 28, 2026

Dealership Rating
Employee Rating

I took my car in for an oil change and tire rotation. The service was excellent More

by sklanglois1943
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

Mar 30, 2026

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear your oil change and tire rotation went smoothly and that you had an excellent service experience.

March 26, 2026

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Employee Rating

My experience at Honda of the Avenues was excellent. The staff was helpful, professional, and made the entire process smooth and stress-free. Eric Laurendeau provided outstanding customer service and an More

by lori_pr
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

Mar 27, 2026

Honda of the Avenues responded

Thank you for your kind feedback. We’re glad to hear you had a smooth and stress-free experience with our team. We’ll be sure to share your comments with Eric, he’ll appreciate it. We look forward to seeing you again.

March 24, 2026

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Exceptional and outstanding he always does an amazing job and helps me out a lot. I have been coming here for over two years now and he is always on point always making sure my maintenance as well and upkeep More

by tijahharper
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

Mar 25, 2026

Honda of the Avenues responded

Thank you for your kind words and continued loyalty over the past two years. We’re glad to hear Eric has consistently provided exceptional service and kept your vehicle well maintained. We truly appreciate your recommendation and look forward to seeing you again.

March 24, 2026

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Everyone is always nice and keeps you updated on your vehicle while in service. I will continue using the dealership for any of my service needs on my Hondas. More

by Jdcdawg180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard, Brian Bouchard

Mar 25, 2026

Honda of the Avenues responded

Thank you for your kind words! We’re glad to hear our team keeps you informed and provides a positive service experience. We appreciate your loyalty and look forward to continuing to take care of your Hondas.

March 13, 2026

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Employee Rating

Eric and staff were prompt, efficient and easy to work with. Survey is making me write 15 words! More

by b.duarte888
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: James Bollettieri

Mar 16, 2026

Honda of the Avenues responded

Thank you for your feedback. We’re glad to hear Eric and the team were prompt, efficient, and easy to work with. We appreciate you taking the time to share your experience.

March 03, 2026

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I have dealt with other Honda dealerships but have come back to Honda of the Avenues. Richard sold me my car & Eric is helping me to maintain my vehicle. More

by Rhonda Bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Honda of the Avenues responded

Thank you for your continued trust in Honda of the Avenues! We're glad to hear Richard and Eric have provided excellent service both during your purchase and with your vehicle maintenance. We truly appreciate your loyalty and look forward to serving you again in the future.

February 20, 2026

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Employee Rating

Helpful and attentive I appreciate Eric's thoroughness and checking my long history as a customer of Honda of the Avenues. More

by francisperalta6288
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

Feb 23, 2026

Honda of the Avenues responded

Thank you for your continued loyalty to Honda of the Avenues! We’re so glad to hear Eric was helpful, attentive, and thorough throughout your visit. We truly appreciate you and look forward to serving you again!

February 19, 2026

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Employee Rating

Terrible Got car back with seat and steering wheel messed up- would not give me a ride back to work 11 miles told me Honda is cracking down they could not . More

by Carverruby
Recommend Dealer
No

Other Employees Tagged: Eric Laurendeau

Feb 19, 2026

Honda of the Avenues responded

Thank you for taking the time to share your feedback. We are truly sorry to hear that your visit did not meet your expectations. Regarding the seat and steering wheel position, our technicians may adjust these briefly during service in order to safely move and inspect the vehicle. They are not intentionally left altered, and we apologize if they were not returned exactly to your preferred settings. In reference to the visor request, certain components cannot legally be removed or modified due to federal safety regulations. It appears we could have communicated that more clearly, and we apologize for any confusion or frustration that may have caused. As for transportation, we do operate within a general mileage guideline for our courtesy shuttle. While we occasionally make exceptions, extending beyond our normal radius can tie up our driver and unintentionally delay other customers who are waiting for transportation. That said, we are sorry we were not able to accommodate your request that day and understand how inconvenient that must have been. Regarding the paper floor mats, protective mats are placed in vehicles during service to help keep the interior clean. They are removed when the vehicle is pulled around for customer pickup, which is why they may not have been visible at delivery. We appreciate you bringing your concerns to our attention. Customer experience is extremely important to us, and we will be reviewing your feedback with our team to ensure clearer communication moving forward. If you would like to discuss your visit further, we would welcome the opportunity to speak with you directly.

Feb 19, 2026

Carverruby responded

It was an awful exp but also funny. Asked about the visor if they could look at tha and take off. The man said that was against the law to have that remove. The car seat was jacked up all the way to bak when I got it back, steering wheel was lowered . No paper mats used. I asked for ride to work it was 11 miles or less if I walked to front of dealership and the man said no. Honda will not even want to do anything over 10 miles. Asked if I was going to wait 3+ hours. I called and had someone from work to get me. We will not be using them for service at work.

Feb 19, 2026

Carverruby responded

I understand Honda has guidelines on mileage b it also for helping customers and only 1 mile over I feel excuses should not be made. Especially when it’s customer service and future potential customers. Thank you for excuses and I will not take or sale my Honda in future if I know service will be like this.

February 16, 2026

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Employee Rating

Always a good experience that's why I keep coming back I miss the windshield decals though More

by Kerrydingess
Recommend Dealer
Yes

Other Employees Tagged: Eric Laurendeau

Feb 20, 2026

Honda of the Avenues responded

Thank you for your continued loyalty! We’re glad you always have a good experience and appreciate your feedback about the windshield decals.

February 11, 2026

Dealership Rating
Employee Rating

Bobby was awesome about keeping me informed about the progress of my car. And surprisingly the rstimste came in way lower than I expected! Way o go Shonda of the avenues! More

by LORI.SIMONIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard, James Bollettieri

Feb 11, 2026

Honda of the Avenues responded

Thank you so much for your kind words! We’re glad Bobby kept you informed throughout the process and that the estimate was a pleasant surprise. We truly appreciate you choosing Honda of the Avenues and look forward to helping you again in the future!

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