Eric Lafever

My recent experience purchasing a new 2025 Macan 4 Electric from Porsche Riverside has been extremely disappointing, particularly regarding the condition of the vehicle at delivery and the subsequent Electric from Porsche Riverside has been extremely disappointing, particularly regarding the condition of the vehicle at delivery and the subsequent service I received. The buying experience with our salesperson, Javier Parada, was generally good. However, the condition of the vehicle was concerning. Due to limited lighting at the dealership, I was unable to thoroughly inspect the car. After I got home, I discovered numerous issues, including a dent on the driver's door trim, a persistent vibrating noise from the passenger door panel, scratches on an air vent, and missing valve caps on the front driver's- and passenger's-side tires. The car also had over 162 miles on the odometer at delivery, which in retrospect, should have been a red flag and made the vehicle feel more like a lightly used demo. The most frustrating part of this experience has been the dealership's lack of a satisfactory response. I reached out to General Manager Jon Kienle, General Sales Manager Jeffery Hudson, and my salesperson Javier via email and never received a response. After noticing my Google Review for the dealership, General Manager Jon Kienle responded back to my review and agreed that my vehicle should have been pristine and that all the issues were unacceptable for a new vehicle delivery. He wanted to assure me that they would take my concerns very seriously and that General Sales Manager Jeff Hudson has my contact information and that he would be reaching out to me to personally make things right—Jeff Hudson never reached out to me. When I brought the car in for service to address the damages, the process was initially promising. Service advisor Omar was a bright spot—he was professional, provided daily updates, and sent photos of the repairs. However, when I returned to pick up the vehicle, new scuff marks and scratches were present, suggesting carelessness after the repairs. When I pointed out the new damage, my salesperson and a sales manager, Eric Lafever, were confrontational and dismissive of my concerns. They accused me of making false statements in my Google review and seemed to miss the point of my complaint, focusing on the car's mileage rather than the visible damage. This argument was uncomfortable and unproductive. Eventually, Eric presented three options: a trade, a buy-back, or for me to keep the vehicle. I chose the buy-back, but the dealership later refused, stating I would be "upside down" by roughly $10,000. This entire experience has been a massive letdown. As a long-time Porsche owner, I am shocked by this level of customer service. I cannot recommend Porsche Riverside. The lack of accountability, combined with the poor condition of the vehicle and the negative service experience, has left me feeling completely disheartened. More

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I had an outstanding experience at Porsche Riverside, thanks to the incredible support of Sales Manager Eric Lafever. From start to finish, Eric went above and beyond to make the process smooth, transpar thanks to the incredible support of Sales Manager Eric Lafever. From start to finish, Eric went above and beyond to make the process smooth, transparent, and stress-free. He took the time to truly listen to my needs, answered every question with patience and expertise, and guided me with professionalism that immediately built trust. What stood out most was Eric’s genuine care—he wasn’t just trying to make a sale, he wanted to ensure I felt comfortable and confident with my decision. His deep knowledge of Porsche vehicles and commitment to excellent customer service made all the difference. If you’re looking for a dealership that values integrity, professionalism, and a personalized experience, I highly recommend Porsche Riverside. And if you have the chance, ask for Eric Lafever—you’ll be in the best hands. More

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ILLEGAL BUSINESS PRACTICES. I strongly caution anyone considering doing business with this dealership. My recent experience on August 23 was extremely disappointing and unprofes I strongly caution anyone considering doing business with this dealership. My recent experience on August 23 was extremely disappointing and unprofessional. On that date, I was offered and confirmed in writing by sales representative Tony an $8,500 discount on a Porsche Macan T (MSRP $83,245). Based on Tony’s confirmation, I signed a credit application to move the process forward. At no point did anyone mention this was a “one-day only” offer or that it would expire. The very next day, I received a voicemail and a text message from General Manager Eric LaFever stating that the deal would not be honored, and that it had supposedly been a “one-day blowout.” This was never disclosed when the discount was offered or when I signed the credit application. In other words, they secured my commitment and ran my credit under terms they had no intention of honoring. This is a textbook example of a bait-and-switch sales tactic, which is not only unethical, but an illegal business practice under California consumer protection laws. It wastes the customer’s time, negatively impacts their credit, and erodes trust. I have documented written proof of the promised discount, the credit application, and the dealership’s subsequent refusal. Because of this conduct, I have filed formal complaints with the California DMV Investigations Division, the Department of Consumer Affairs, the Attorney General’s office, and Porsche Cars North America. I will also be sharing this experience with Porsche owner communities and forums so others can avoid the same situation. Luxury car buyers expect honesty, transparency, and professionalism — none of which I experienced here. I will be purchasing my Porsche from another dealership that respects its customers and honors its word. More

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Juan Bautista was very professional with an excellent customer service and we had a great buying experience on the purchase of our very first Porsche. He was very easy to work with, very respectful and v customer service and we had a great buying experience on the purchase of our very first Porsche. He was very easy to work with, very respectful and very friendly. We did not feel pressured. His attitude towards his customer is to be commended. He never hesitated to answer our questions even on his days off. I highly recommend Juan to any of our friends!!! Juan is such a big asset to your company. Because of our great positive buying experience, we will not hesitate to go back in the near future for the purchase of our next Porsche, if Juan is still there. More

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I have been coming to Porsche Riverside for many years, for service to my beloved Carrera S, and Henry, my service advisor, has always done an outstanding job, keeping my cars' service needs up to date. Re for service to my beloved Carrera S, and Henry, my service advisor, has always done an outstanding job, keeping my cars' service needs up to date. Recently, I decided to purchase a lease return certified 2024 Porsche Macan. My sales representative was Sherman Sims. Sherman is a very articulate and product knowledgeable Porsche ambassador and he did an awesome job of helping me purchase my Macan, in a most timely and easy fashion. Everyone at this dealership has gone beyond the call of duty, making sure that my needs are attended to, respectfully and rapidly. I commend Eric, the internet sales manager, and Andy, the finance manager, for their thoughtful and professional assistance during my purchase. I have been a Porsche customer for 50 years, and look forward to continuing my relationship with this awesome brand far into the future. Porsche exudes the claim, "THERE IS NO SUBSTITUTE", and this dealership proves this claim to be true. More

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I want to express my sincere gratitude to Charlie Nguyen in his exceptional support and assistance throughout the entire process. Charlie Nguyen went above and beyond, providing clear guidance, timely respo in his exceptional support and assistance throughout the entire process. Charlie Nguyen went above and beyond, providing clear guidance, timely responses, and valuable insights that were crucial in helping us close the deal successfully. His professionalism, dedication, and expertise made all the difference, and we truly appreciate his hard work. All the people (manager, finance) are so kind and supportive. I highly recommend Porshe Riverside and Charlie to anyone seeking a reliable and skilled partner. Thank you for making this experience seamless and successful! More

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Charlie Nguyễn was tremendously helpful in my recent purchase. He kept me apprised of all details every step of the way and then was very patient explaining all the car's features upon delivery. Charl purchase. He kept me apprised of all details every step of the way and then was very patient explaining all the car's features upon delivery. Charlie is wonderful! More

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This is follow up to my previous reviews of my experience at Porsche Of Riverside. First let me start out by saying this is a 5 Star Porsche Dealership hands down. I want to acknowledge two salespeople and o at Porsche Of Riverside. First let me start out by saying this is a 5 Star Porsche Dealership hands down. I want to acknowledge two salespeople and one finance manager. Let me start out by telling you that Tony Nguyen has been my go to sales guy at Porsche of Riverside. I have previously purchased two Porsche vehicles from Riverside and Tony has been on point with his service and attention to detail every time. He has gone above and beyond while representing this amazing place with class. I recently went in looking to possibly purchase a third Porsche vehicle. Unfortunately Tony was off that day, but never fear, Evan Olson was ready to assist me. Let me tell you, Evan was excellent, he provided my sons and I with a great shopping experience. He was knowledgeable, helpful and was very attentive to what we were looking for. Evan, I also want to thank you for the great video you took of my boys and me driving that amazing car, we appreciate it. After deciding on our vehicle , we met with the best finance manager ever, Nora Reynoso. Nora is great, very funny and has an amazing fun vibe. She help me close the deal with the options I wanted. In closing Porsche Of Riverside has put together a great team, needless to say I will be coming back when I'm ready for an upgrade. Shout out to Kevin Gonzalez and William Barbaro from Service Department, also can't forget Eric Lafever the Sales Manager, they are always willing to work with us and always treat my family and I with respect. I Highly recommend Porsche of Riverside. More

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This was my first time leasing a vehicle, Jeff and the team here at Porsche Riverside made the experience smooth and seamless. I can't thank them enough for getting me behind the wheel of my Macan S. Lovi team here at Porsche Riverside made the experience smooth and seamless. I can't thank them enough for getting me behind the wheel of my Macan S. Loving every second of it!! More

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Tony N. at Porsche Riverside has always taken care of me and offered the best deals a dealer could offer. He helped me with my first Porsche and again with m at Porsche Riverside has always taken care of me and offered the best deals a dealer could offer. He helped me with my first Porsche and again with my second. He is an awesome person at a great company. Thanks for all the help, Tony! More

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