Eric Jackola

Heather is an awesome service advisor. Heather and mechanic are the cream of the crop Heather and mechanic are the cream of the crop More

by Margarethaskell3 Verified Customer Verified Customer

Report | Print

Service was absolutely atrocious! The advisors had no idea what was going on. Got passed from one to the other and the left didn’t know what the right was doing. When they called to The advisors had no idea what was going on. Got passed from one to the other and the left didn’t know what the right was doing. When they called to let me know everything was done I went through the list (4 items) and asked to verify. They confirmed it was complete. When I arrived, of course it WASN’T. Then they tried to bill for items that were supposed to be covered by warranty. As if that wasn’t bad enough, I found a scratch on my front bumper!! Day went from bad to worse! More

by VMACERA Verified Customer Verified Customer

Report | Print

Needed a new battery & Eric took care of me while I waited. I was dead in the water, so to speak. Thanks! waited. I was dead in the water, so to speak. Thanks! More

Report | Print

Eric provided excellent customer service when I had my 2022 Buick serviced. The car was ready in a timely manner. 2022 Buick serviced. The car was ready in a timely manner. More

Report | Print

I had appointment for 10:30 for my battery and my park assist not working. I got there a little early so I can speak with the service manager and ask him why my battery leaked and dead. When I just had se assist not working. I got there a little early so I can speak with the service manager and ask him why my battery leaked and dead. When I just had service a few months by you guys. He responded with I don’t have a crystal ball I can’t tell you that with a smart xxx a sarcasm response as he laughed. I don’t know what kind of manger that is. The service advisor had looked over whelmed like he had stacks on stacks of appointments. Because he also called me by the wrong name I because we all look like a Juan. So keep in mind I had my appointment at 10:30 didn’t get a response tell a little after 1pm with no word on what’s going. Finally the service advisor came and said we need to replace the battery cable and it’s going to be about 5hr of work and cost $1200. $1200 is a lot of money nowadays. So a $100-$200 part and the rest is in a labor because they have to remove this to get to this. That is a lot of removing. So asked ok is this going to fix the low voltage issue and my park assist. He said it should for $1200 I think it should. For dealership that prides them self on being tier one I don’t see it. More

Report | Print

Always have good experience- knowledgeable sales and techs- polite and helpful. Make good suggestions without pressure techs- polite and helpful. Make good suggestions without pressure More

Report | Print

I have worked w/ Eric on multiple occasions, and he is always an Excellent Advisor. Enjoy the experience at Starling. always an Excellent Advisor. Enjoy the experience at Starling. More

Report | Print

Excellent Service! Above and beyond! Wait time was minimal! Always a pleasure working with Molly/Adam/Eric! Above and beyond! Wait time was minimal! Always a pleasure working with Molly/Adam/Eric! More

Report | Print

My service writer Eric did an amazing job. I had a warranty issue with the van and they resolved it quickly. I had a warranty issue with the van and they resolved it quickly. More

Report | Print

As always Eric was very enjoyable to work with. He knew the service was going to take a while, so he got me a shuttle ride home. He knew the service was going to take a while, so he got me a shuttle ride home. More

Report | Print