Eric Hippen | Page 14

I went in to replace my leased vehicle and was talked into a cheaper, smaller vehicle. I was very leery to do this, and when I said I would just keep my lease, I was told that I would leave with a new into a cheaper, smaller vehicle. I was very leery to do this, and when I said I would just keep my lease, I was told that I would leave with a new car. I have been a very loyal customer of Toyota for over 20 years. I have never missed a lease payment and have always returned my cars way under the allotted miles and very clean. I would hope that customer loyalty would mean something and help the numbers work in my favor. Instead, I allowed myself to be talked into a smaller, cheaper car that doesn't meet my needs with my 96 pound goldendoodle. I am struggling to figure out how to make it work, but shame on me for not sticking to what I knew I needed. Fool me once, shame on you, fool me twice . . . wait, that won't happen as after this lease is up, I won't be back. More

by Katie1974 Verified Customer Verified Customer

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I am pleased with my new car purchase. Knowledgeable and courteous staff. The quality of my new car is great. Knowledgeable and courteous staff. The quality of my new car is great. More

by SEANMBLUE65 Verified Customer Verified Customer

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Both were great and very helpful! Highly recommend service from both of them. The overall process was very quick as well and efficient Highly recommend service from both of them. The overall process was very quick as well and efficient More

by BSCHARFF23 Verified Customer Verified Customer

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The people at Toyota of Des Moines did a great job helping me purchase my first new vehicle! helping me purchase my first new vehicle! More

by NKELLY2014 Verified Customer Verified Customer

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Love the car, not the purchase experience. I did not feel important. Unprofessional and unorganized. I did not feel important. Unprofessional and unorganized. More

by SSCOTT5 Verified Customer Verified Customer

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I had no stress buying my car. Tim was relaxed, knowledgeable, respectful, open and honest, and easy to work with. I told him my needs and budget and he found me the perfect car Tim was relaxed, knowledgeable, respectful, open and honest, and easy to work with. I told him my needs and budget and he found me the perfect car in less than an hour. Eric was a huge help. He was patient, informative, respectful and relaxed, and answered all of my questions. I felt I could call him back any time, if I had any questions. I have never experienced better customer service when buying a car. I will buy cars from them in the future. More

by CONBRIO.CAROL Verified Customer Verified Customer

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First time to have a Toyota car l like it very much very easy to drive. easy to drive. More

by TGCENTER353 Verified Customer Verified Customer

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My wife and I had an amazing experience at this Toyota dealership. Steve quickly responded to our email and found us a van within a week. Justin did a great job explaining the features of the van to us in dealership. Steve quickly responded to our email and found us a van within a week. Justin did a great job explaining the features of the van to us in a very fun manner. We won’t go anywhere else for a vehicle. Would highly recommend to anyone else. More

by B & B Verified Customer Verified Customer

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Very professional. Extremely knowledgeable. Puts the customer first. Went above for me and kept me informed. Extremely knowledgeable. Puts the customer first. Went above for me and kept me informed. More

by MERLEHELVEY Verified Customer Verified Customer

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Kept us up-to-date on vehicle delivery. And the Land Cruiser did not disappoint. And the Land Cruiser did not disappoint. More

by VOLDIVER Verified Customer Verified Customer

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