Eric Everly
Eric Everly at Southwest Kia of Rockwall

Eric Everly

Finance

Southwest Kia of Rockwall

1790 I-30 Frontage Rd
Rockwall, TX 75087

4.5
32 Reviews
4.5

32 Reviews

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32 Reviews of Eric Everly

March 28, 2025

Dealership Rating
Employee Rating

This dealership is a scam! I purchased a car there. I agreed on numbers they provided me paperwork with the numbers that I agreed on then they made me sign everything electroni More

by kkimballb25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 14, 2025

Southwest Kia of Rockwall responded

I'm very sorry to hear about your continued frustration and that you haven't received a follow-up from our team. This is not the experience we ever want for our customers, and I want to personally ensure we review everything thoroughly and work toward a resolution. Please reach out to me directly at your earliest convenience so I can better understand the situation and see how we can assist moving forward. Sincerely, David Oden General Sales Manager davidoden@lithia.com

Apr 08, 2025

kkimballb25 responded

I haven’t received any correspondence from your facility whatsoever. You guys are well aware of what you’re doing at that location. I was provided a piece of paper to sign that had all of the Numbers that I agreed on and then you guys made me sign everything electronically and refused to give me any paperwork. I was told the paperwork would be Left in the car and when I called to say that it was not in the car, I was told that it would be emailed to me. My daughter had to drive up there and pick up the paperwork the following day. So conveniently for you guys, it took me two days to get the paperwork to only discover then that I was being charged $32,000 for a car that was priced at 18,000. And I have good credit. I’m sickened by this. It’s absolutely disgusting what you’re doing and I just want everyone to be aware. I hope this doesn’t happen to anyone else.

Apr 08, 2025

kkimballb25 responded

I haven’t received any correspondence from your facility whatsoever. You guys are well aware of what you’re doing at that location. I was provided a piece of paper to sign that had all of the Numbers that I agreed on and then you guys made me sign everything electronically and refused to give me any paperwork. I was told the paperwork would be Left in the car and when I called to say that it was not in the car, I was told that it would be emailed to me. My daughter had to drive up there and pick up the paperwork the following day. So conveniently for you guys, it took me two days to get the paperwork to only discover then that I was being charged $32,000 for a car that was priced at 18,000. And I have good credit. I’m sickened by this. It’s absolutely disgusting what you’re doing and I just want everyone to be aware. I hope this doesn’t happen to anyone else.

Apr 08, 2025

kkimballb25 responded

THIS DEALERSHIP IS A SCAM

March 01, 2025

Dealership Rating
Employee Rating

I had an absolutely amazing experience with Rockwall Kia! All departments have been great thus far, and I’m so glad to have had such a great team helping me with the process! Antoine in sales was amazing thr More

by marygraceferguson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2025

Southwest Kia of Rockwall responded

Thank you for sharing your fantastic experience, Marygrace! We're thrilled to hear that Antoine, Ethan, Eric, and Tyler all played a role in making your car-buying process so smooth and enjoyable. It's great to know that our team was able to provide excellent service across the board. We're excited to continue serving you for all your future needs, and we truly appreciate your high recommendation! If there's anything else we can assist you with, don't hesitate to reach out. Enjoy your new K5!

February 02, 2025

Dealership Rating
Employee Rating

They are always so nice and find what you want. This is my 4th car from them and I have been pleased every time. More

by katie826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Southwest Kia of Rockwall responded

Katie, thank you for your continued trust in Rockwall Kia! We're delighted to hear that you've had consistently positive experiences with us. Enjoy your new car!

February 01, 2025

Dealership Rating
Employee Rating

Excellent customer service. Highly Recommend. Bailey was very helpful and made the whole process easy. More

by txrenegade226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Hall, Benjamin Harris , Bailey Christian

Feb 03, 2025

Southwest Kia of Rockwall responded

We're delighted to hear that Bailey provided excellent customer service and made your experience at Rockwall Kia a smooth one. Thank you for the high recommendation!

November 26, 2024

Dealership Rating
Employee Rating

I just bought a used car and the service I received was exceptional and professional in fact I will recommend the people I know to buy in this place, they do not play games, they make the experience of buy More

by Manuel B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rafay

Nov 26, 2024

Southwest Kia of Rockwall responded

Thank you so much for your kind words, Manuel! We’re thrilled to hear you had such a positive experience with us. Rafay, Erick, and the entire team truly appreciate your recommendation. It’s customers like you that make our work so rewarding, and we’re grateful for the opportunity to serve you. We look forward to assisting you again in the future!

November 04, 2024

Dealership Rating
Employee Rating

Great salesman and finance man. Both were very nice and friendly. Would definitely recommend to others More

by kdmitchell0804
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Nov 04, 2024

Southwest Kia of Rockwall responded

We're delighted to hear that our team at Rockwall Kia provided you with such a positive experience! Thank you for recommending us, and we look forward to assisting more wonderful customers like yourself.

July 22, 2024

Dealership Rating
Employee Rating

Dealership was very knowledgeable about what cars were in stock & found exactly what I wanted. Bailey & Marcus know everything about KIAS More

by terrieburson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 22, 2024

Southwest Kia of Rockwall responded

We're glad to hear Bailey and Marcus were able to help you find exactly what you wanted at Rockwall Kia! Thank you for the great feedback!

June 19, 2024

Dealership Rating
Employee Rating

I had a wonderful experience I will recommend this dealership to any one I was able to test drive my vehicle More

by Yardandg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 19, 2024

Southwest Kia of Rockwall responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us at Rockwall Kia. It's fantastic that you were able to test drive your vehicle and feel confident in your choice. Your recommendation means a lot to our team. We look forward to serving you again in the future. Safe travels!

June 15, 2024

Dealership Rating
Employee Rating

This dealership will promise the world and follow through on NOTHING!! Do not trust them when doing the paper work they will tell you the 1600 touch up fee will cover all dents, scratches and what not. WELL More

by Aidan.haughey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Eric - sales manager, Paula - sales rep

Jun 17, 2024

Southwest Kia of Rockwall responded

Aidan, thank you for sharing your concerns and bringing this to my attention. I regret to hear about the frustration and inconvenience you experienced. Your feedback about the mirror and dent repairs, along with the reported unprofessional behavior, is being taken very seriously. Please reach out to me directly so I can better understand what happened here and address your specific issues promptly. Thank you, Bryan Hall - General Manager - 469-887-9140

Jun 21, 2024

Southwest Kia of Rockwall responded

Aidan, we appreciate your updated feedback and are relieved to hear that Bryan and Zac were able to resolve your concerns effectively. Customer satisfaction is our priority, and we apologize for any initial frustration you experienced. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.

Jun 19, 2024

Aidan.haughey responded

I want to follow up by saying my issue has since been resolved. Bryan Hall the GM took my issue seriously and Zac a sales representative scheduled my appointment within days. Thank you for addressing my concern.

June 09, 2024

Dealership Rating
Employee Rating

Queens was amazing! She was so helpful and charming it was a great experience because of her!!! We will definitely be back! Thank you to the whole team! More

by Acjcougar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 10, 2024

Southwest Kia of Rockwall responded

We're delighted to hear that Queens made your experience at Southwest Kia of Rockwall so enjoyable! Thank you for the kind words and we look forward to welcoming you back in the future!

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