Eric Digirolamo
Eric Digirolamo at Herb Chambers Ford of Braintree

Eric Digirolamo

Pre-Owned Manager

Herb Chambers Ford of Braintree

75 Granite St
Braintree, MA 02184

5.0
19 Reviews
5.0

19 Reviews

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19 Reviews of Eric Digirolamo

February 17, 2024

Dealership Rating
Employee Rating

From walking in the door and meeting my sales representative Giselle Delvalle, Eric Digirolamo, Jessica Reed and Lisa Chamberlain it couldn’t have been any nicer and each one was extremely friend More

by Car Guy 42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lisa Chamberlain, Jessica Reed

Feb 19, 2024

Herb Chambers Ford of Braintree responded

We're so glad to know that our team at Herb Chambers Ford of Braintree was able to provide you with a top-notch experience! We'll make sure Giselle, Eric, Jessica, and Lisa get your kind words. Enjoy the new ride!

Feb 21, 2024

Car Guy 42 responded

I have to honest and up front with the remarks I'm about to make today Feb 21 for the total experience now that I have had my vehicle delivered to my home in Lynn this afternoon by the Driver Seth, a perfect,friendly, pleasant ,knowledgeable gentleman in all respects. I also still feel the same way about the comments I made about the Sales staff 100% but here is where the train derailed off the tracks after the sale was made and the delivery process was put into motion. I don't know who in particular is responsible for getting the vehicle ready for delivery which was originally I thought Tue sometime and was told Id get a call to give me a time, that never happened and I had to call the sales person at 5:30 to find out after waiting all day for some kind of update or time etc. The answer I got was the runners just came in the door and they didn't have time to deliver but it would be the next day Wed I said Ok ,Ill wait for the call tomorrow for the approximate time and was told the car would be full of gas 12.4 gallons less the trip to Lynn 22 miles or so 95% highway for a vehicle rated at 27 city/36 highway and Ill use the 27 MPG city as the example for how much gas it should have consumed on a mostly highway trip being generous on gas on a 22-25 mile trip one way should have been around a Gallon and a half not 3.1 tenth gallons which is a just a little less than three quarters of a tank left on the gauge, which tells me they didn't fill up the tank as promised,also a promise to do a full detail of the car inside and out, they only did the inside and never washed the outside or anything at all, You might say how do I know? It probably got a little dirty from the trip to Lynn, Well just before I took a test drive with Giselle I commented to her about the black paint being Metallic and ran my finger a short distance across the dirty paint to expose the glittery paint beneath and today when Seth arrived the first thing I said to him was they didn't wash or detail it because when I checked and the Finger Mark was still there and it was rather dirty all around, which would have been gone if they had washed it, he did say the inside was detailed and maybe some road dirt got on it, I'm sure some did but it never got Washed as Promised Bottom Line. Anyone reading this might be saying by now what a Pain in the xxx this guy is being so petty about things and complaining about everything, My answer to that is I'm an older guy buying this car for my Grandson turning 16 shortly and his older brother got one from me the same model a Focus Se three years ago detailed and clean from a different dealer, All I wanted to do was bring it over to him after delivery nice and clean from this dealer which I was promised, Its not easy to wash a car outside in the middle of Feb which I did today. I grew up in a time when your Word meant something and a promise to do something was carried out to the best of one's ability, Am I asking to much just to do what you promised me?? Maybe I am in this fast paced world we live in today. Just Saying!! Frank S Lynn

Feb 22, 2024

Car Guy 42 responded

Yes,and I hope they see my lengthy comments about the failed promises made to me on the delivery process, and the confusion that seemed to ensue with everyone involved with the delivery afterwards. My Star Rating would be a 1 * on that part of the process. Sadly it seems to match up with the many 1 * ratings the Service Dept has also with many other customers, maybe Herb needs a visit to the Braintree Ford Service Dept for a look see, Ya Think? Other than that I'm a Happy Customer Frank S. Lynn

January 24, 2024

Dealership Rating
Employee Rating

Such as great customer service experience. Everything was solved immediately. Matthew J is the best More

by Christy R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2024

Herb Chambers Ford of Braintree responded

Thank you for the review, Christy! We're happy to hear Matthew took great care of you during your visit and we hope you won't hesitate to reach out if we can be of service again in the future. Take care! - The Herb Chambers Ford of Braintree Team

October 11, 2023

Dealership Rating
Employee Rating

Perfectly on everything good service good costumer service and the service was great also on time More

by ornelachris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2023

Herb Chambers Ford of Braintree responded

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!

March 22, 2023

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Employee Rating

Been doing business with them for many years. . great bunch of people. Highly recommend them they always take good care of me More

by Nancy.1717
Recommend Dealer
Yes

Other Employees Tagged: Scott Lewis, Jack Nguyen

Mar 24, 2023

Herb Chambers Ford of Braintree responded

Thank you for being a Herb Chambers Ford of Braintree customer, Nancy! It's great to hear that our team continues to take such wonderful care of you and we look forward to seeing you next time!

February 27, 2023

Dealership Rating
Employee Rating

Low pressure, easy to deal with, and knowledgeable. Clean showroom quality used vehicle. Extra words to meet the 15 word minimum requirement to move one More

by Timp7379
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lisa Chamberlain , Chris Baron

Mar 01, 2023

Herb Chambers Ford of Braintree responded

Thank you for sharing your kind review! We look forward to seeing you next time at Herb Chambers Ford of Braintree!

August 17, 2022

Dealership Rating
Employee Rating

Fast efficient, friendly service. Made the sales process smooth and very easy. From a video tour of the vehicle form Jillian, Eric making it happen and Ed and Chuck delivering these a More

by AJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jillian McDermott

Aug 18, 2022

Herb Chambers Ford of Braintree responded

We're pleased that the team helped to make the process of buying your vehicle so easy, AJ! We appreciate you taking the time to leave us your great five-star review! - Herb Chambers Ford of Braintree

June 02, 2022

Dealership Rating
Employee Rating

Clearly explained the scope of the repairs. Took the time to discuss and was friendly. More

by lpc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brandon Williams, Nathaniel Gamble , Marcelo Laurent

Jun 03, 2022

Herb Chambers Ford of Braintree responded

Each and every day, we strive to be excellent. Ratings like yours are always our goal! - Herb Chambers Ford of Braintree

January 28, 2022

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Employee Rating

Awesome customer service always respectful . kinda . polite . called me right away when the car was done . great place More

by Adam81smith10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2022

Herb Chambers Ford of Braintree responded

Thanks, Adam! We're so happy we could make this a five-star experience! We'll see you next time!

January 25, 2022

Dealership Rating
Employee Rating

They were very professional, friendly and met all my needs for buying a new car! The whole process was so quick and easy. I am in love with my new car and I would highly recommend them to anyone looking More

by Sandrajeaninglis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Gamble , Corey Casey

Jan 26, 2022

Herb Chambers Ford of Braintree responded

Thank you for the wonderful feedback about your recent experience here at Herb Chambers Ford of Braintree! We appreciate your business and hope you enjoy your new vehicle!

January 16, 2022

Dealership Rating
Employee Rating

Jack, Gloria and Frankie were great!I pulled in on time Jack, Gloria and Frankie were great! I pulled in on time , they answered all of my questions and still finished all their work earlier than I thought More

by johnmcgman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lewis, Daniel O'Leary, Daniel Norian, Casey Metherall, Mena Gad, Jessica Reed , Andy Andrews, Corey Casey, Jay Larkin, Frankie, Jack and Gloria

Jan 19, 2022

Herb Chambers Ford of Braintree responded

Thank you for your review, John! We're so happy that Jack, Gloria, and Frankie earned your 5-stars! We appreciate your service, and look forward to seeing you next time at Herb Chambers Ford of Braintree!

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