From walking in the door and meeting my sales
representative Giselle Delvalle, Eric Digirolamo, Jessica Reed and Lisa Chamberlain it couldn’t have been any nicer and each one was extremely friend
representative Giselle Delvalle, Eric Digirolamo, Jessica Reed and Lisa Chamberlain it couldn’t have been any nicer and each one was extremely friendly,professional, courteous and knowledgeable to help guide me to a final decision to purchase my vehicle of choice. If #10 was a high score, they all would get a #15 in my book. Very happy I decided to purchase a vehicle from this dealership. Thanks everyone. Frank S. Lynn, Ma.
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by Car Guy 42
Feb 19, 2024 -
Herb Chambers Ford of Braintree responded
We're so glad to know that our team at Herb Chambers Ford of Braintree was able to provide you with a top-notch experience! We'll make sure Giselle, Eric, Jessica, and Lisa get your kind words. Enjoy the new ride!
Feb 21, 2024 -
Car Guy 42 responded
I have to honest and up front with the remarks I'm about to make today Feb 21 for the total experience now that I have had my vehicle delivered to my home in Lynn this afternoon by the Driver Seth, a perfect,friendly, pleasant ,knowledgeable gentleman in all respects. I also still feel the same way about the comments I made about the Sales staff 100% but here is where the train derailed off the tracks after the sale was made and the delivery process was put into motion. I don't know who in particular is responsible for getting the vehicle ready for delivery which was originally I thought Tue sometime and was told Id get a call to give me a time, that never happened and I had to call the sales person at 5:30 to find out after waiting all day for some kind of update or time etc. The answer I got was the runners just came in the door and they didn't have time to deliver but it would be the next day Wed I said Ok ,Ill wait for the call tomorrow for the approximate time and was told the car would be full of gas 12.4 gallons less the trip to Lynn 22 miles or so 95% highway for a vehicle rated at 27 city/36 highway and Ill use the 27 MPG city as the example for how much gas it should have consumed on a mostly highway trip being generous on gas on a 22-25 mile trip one way should have been around a Gallon and a half not 3.1 tenth gallons which is a just a little less than three quarters of a tank left on the gauge, which tells me they didn't fill up the tank as promised,also a promise to do a full detail of the car inside and out, they only did the inside and never washed the outside or anything at all, You might say how do I know? It probably got a little dirty from the trip to Lynn, Well just before I took a test drive with Giselle I commented to her about the black paint being Metallic and ran my finger a short distance across the dirty paint to expose the glittery paint beneath and today when Seth arrived the first thing I said to him was they didn't wash or detail it
because when I checked and the Finger Mark was still there and it was rather dirty all around, which would have been gone if they had washed it, he did say the inside was detailed and maybe some road dirt got on it, I'm sure some did but it never got Washed as Promised Bottom Line. Anyone reading this might be saying by now what a Pain in the xxx this guy is being so petty about things and complaining about everything, My answer to that is I'm an older guy buying this car for my Grandson turning 16 shortly and his older brother got one from me the same model a Focus Se three years ago detailed and clean from a different dealer, All I wanted to do was bring it over to him after delivery nice and clean from this dealer which I was promised, Its not easy to wash a car outside in the middle of Feb which I did today. I grew up in a time when your Word meant something and a promise to do something was carried out to the best of one's ability, Am I asking to much just to do what you promised me?? Maybe I am in this fast paced world we live in today. Just Saying!! Frank S Lynn
Feb 22, 2024 -
Car Guy 42 responded
Yes,and I hope they see my lengthy comments about the failed promises made to me on the delivery process, and the confusion that seemed to ensue with everyone involved with the delivery afterwards. My Star Rating would be a 1 * on that part of the process. Sadly it seems to match up with the many 1 * ratings the Service Dept has also with many other customers, maybe Herb needs a visit to the Braintree Ford Service Dept for a look see, Ya Think? Other than that I'm a Happy Customer Frank S. Lynn
Such as great customer service experience.
Everything was solved immediately. Matthew J is the best
Everything was solved immediately. Matthew J is the best
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by Christy R
Service Price Transparency
Jan 25, 2024 -
Herb Chambers Ford of Braintree responded
Thank you for the review, Christy! We're happy to hear Matthew took great care of you during your visit and we hope you won't hesitate to reach out if we can be of service again in the future. Take care! - The Herb Chambers Ford of Braintree Team
Perfectly on everything good service good costumer
service and the service was great also on time
service and the service was great also on time
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by ornelachris
Service Price Transparency
Oct 11, 2023 -
Herb Chambers Ford of Braintree responded
We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!
Been doing business with them for many years.
. great bunch of people. Highly recommend them they always take good care of me
. great bunch of people. Highly recommend them they always take good care of me
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by Nancy.1717
Mar 24, 2023 -
Herb Chambers Ford of Braintree responded
Thank you for being a Herb Chambers Ford of Braintree customer, Nancy! It's great to hear that our team continues to take such wonderful care of you and we look forward to seeing you next time!
Low pressure, easy to deal with, and knowledgeable.
Clean showroom quality used vehicle.
Extra words to meet the 15 word minimum requirement to move one
Clean showroom quality used vehicle.
Extra words to meet the 15 word minimum requirement to move one
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by Timp7379
Mar 01, 2023 -
Herb Chambers Ford of Braintree responded
Thank you for sharing your kind review! We look forward to seeing you next time at Herb Chambers Ford of Braintree!
Fast efficient, friendly service.
Made the sales process smooth and very easy. From a video tour of the vehicle form Jillian, Eric making it happen and Ed and Chuck delivering these a
Made the sales process smooth and very easy. From a video tour of the vehicle form Jillian, Eric making it happen and Ed and Chuck delivering these are great folk! Couldn't have asked for better, great car, decent price and excellent service. Would recommend and shop again.
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by AJ
Aug 18, 2022 -
Herb Chambers Ford of Braintree responded
We're pleased that the team helped to make the process of buying your vehicle so easy, AJ! We appreciate you taking the time to leave us your great five-star review! - Herb Chambers Ford of Braintree
Clearly explained the scope of the repairs.
Took the time to discuss and was friendly.
Took the time to discuss and was friendly.
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by lpc
Jun 03, 2022 -
Herb Chambers Ford of Braintree responded
Each and every day, we strive to be excellent. Ratings like yours are always our goal! - Herb Chambers Ford of Braintree
Awesome customer service always respectful . kinda .
polite . called me right away when the car was done . great place
polite . called me right away when the car was done . great place
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by Adam81smith10
Feb 01, 2022 -
Herb Chambers Ford of Braintree responded
Thanks, Adam! We're so happy we could make this a five-star experience! We'll see you next time!
They were very professional, friendly and met all my
needs for buying a new car! The whole process was so quick and easy. I am in love with my new car and I would highly recommend them to anyone looking
needs for buying a new car! The whole process was so quick and easy. I am in love with my new car and I would highly recommend them to anyone looking for a new car.
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by Sandrajeaninglis
Jan 26, 2022 -
Herb Chambers Ford of Braintree responded
Thank you for the wonderful feedback about your recent experience here at Herb Chambers Ford of Braintree! We appreciate your business and hope you enjoy your new vehicle!
Jack, Gloria and Frankie were great!I pulled in on time
Jack, Gloria and Frankie were great!
I pulled in on time , they answered all of my questions and still finished all their work earlier than I thought
Jack, Gloria and Frankie were great!
I pulled in on time , they answered all of my questions and still finished all their work earlier than I thought.
Excellent service!!
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by johnmcgman
Other Employees Tagged:
Scott Lewis,
Daniel O'Leary,
Daniel Norian,
Casey Metherall,
Mena Gad,
Jessica Reed
, Andy Andrews, Corey Casey, Jay Larkin, Frankie, Jack and Gloria
Jan 19, 2022 -
Herb Chambers Ford of Braintree responded
Thank you for your review, John! We're so happy that Jack, Gloria, and Frankie earned your 5-stars! We appreciate your service, and look forward to seeing you next time at Herb Chambers Ford of Braintree!