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Eric Cooper
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40 Reviews
40 Reviews
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40 Reviews of Eric Cooper
March 12, 2025
Worst experience ever. Spent $3000 to be lied to. First Josh Pippen lied to me about the warranty on the parts and service provided. Then they "helped me out" (their words) Spent $3000 to be lied to. First Josh Pippen lied to me about the warranty on the parts and service provided. Then they "helped me out" (their words) by letting buy another part. Worst of all, my truck is still not fixed and they wont warranty the work. Its been less than 4 months. All my time and money has been wasted. Also, the customer service has been the worst. No replies on text messages. 10 days to return a phone call. I thought we paid more at dealerships so we don't get taken advantage of by shady people. Not at Jim Norton. I have called Eric Cooper 3 times in the last 10 days. They are open 9 of those days. Just received my first call back. Seems like they don't care about anyone once they have your money. One more thing, twice someone there has broken parts on my truck and I was told it's my fault because my car wasn't new. Seriously. Once it was the door latch and they wouldn't even bring me my truck. I had to walk up the hill myself and discover the door wide open to the world. Make sure to read everything they give you to sign and initial. My fatal mistake. I mean it's definitely common sense and I messed that up. But when they lie to after specifically asking about said part I didn't really think twice. Hard lesson learned for sure. More
by bob.ranch
Other Employees Tagged: Josh Pippin, Jacob Sherman
June 13, 2024
Excellent Service. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. More
by rslknv
Verified CustomerOther Employees Tagged: Greg Foster, Jeff 'Stewart' Cantrell, Rachel Farrell , Auston Foster, Zeb Freter, Levi Hale
June 09, 2024
Always on time, thorough, courteous, great communication and not always trying to sell me something I don't need. and not always trying to sell me something I don't need. More
by paul1049
Other Employees Tagged: Greg Foster, Josh Pippin, Joey Ryan , Zeb Freter
June 08, 2024
You asked about so,done I didn’t meet. However, Chris was very helpful when we bought our car and Brian Arneecher was clear and accommodating with all our questions. However, Chris was very helpful when we bought our car and Brian Arneecher was clear and accommodating with all our questions. More
by JSUEBRISTER
Other Employees Tagged: David Holmes, Brian Arneecher , Debbie, receptionist … terrific front.desk
June 07, 2024
I am very pleased with Jim NortonToyota. The service is great, speedy, and the workers are knowledgeable and pleasant The service is great, speedy, and the workers are knowledgeable and pleasant More
by saundracook49
Other Employees Tagged: Greg Foster
June 05, 2024
Service is generally good, BUT! !! I have had to ask every time we get our Camary serviced, that our car gets cleaned/washed like every other customer. NEVER happens!!! !! I have had to ask every time we get our Camary serviced, that our car gets cleaned/washed like every other customer. NEVER happens!!! More
by GEORGE.UPKY
June 03, 2024
Great job to my service team representing your company have a wonderful day and thanks again have a wonderful day and thanks again More
by kwfields12
Other Employees Tagged: David Holmes, Dakota Jacoby, Josh Pippin, Jeff Lauinger, Jeff 'Stewart' Cantrell, Rachel Farrell
May 23, 2024
Good the worker and friendly no need to get appointment You can go whenever you have time for oil change You can go whenever you have time for oil change More
by khsiampu
Other Employees Tagged: David Holmes, Greg Foster, Dakota Jacoby, Jeff Lauinger, Jeff 'Stewart' Cantrell, Rachel Farrell , Auston Foster, Zeb Freter, Levi Hale
May 20, 2024
We have been customers at Jim Norton Toyota for years now. Whenever we need a fix or an auto health checkup, we know that we are going to be taken care of by nice folks who are very knowledgeable. We l now. Whenever we need a fix or an auto health checkup, we know that we are going to be taken care of by nice folks who are very knowledgeable. We like the reliability of a Toyota and we like Jim Norton Toyota. We recommend them if someone is looking for a reliable, fair dealer. More
by hun39er
Other Employees Tagged: Kevin Peck, Don Ward, Josh Pippin , Auston Foster
