Eric Castillo

Absolutely professional and pleasant. The dealership is , indeed, fortunately to have her on the staff! The dealership is , indeed, fortunately to have her on the staff! More

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When I set a 930 appointment and the car got sits parked in the lot until 1030, then it’s bad. It’s disingenuous. I deserved an apology. And I am not a complainer in the lot until 1030, then it’s bad. It’s disingenuous. I deserved an apology. And I am not a complainer More

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Always great service. Took care of everything even found that my tire had a nail in it. Thank you Kevin and Eric!! Took care of everything even found that my tire had a nail in it. Thank you Kevin and Eric!! More

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Im over 15 years a customer of Lexus almost every time they take my car for a service or anything else they’re always extremely excellent. they take my car for a service or anything else they’re always extremely excellent. More

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Lexus of Hingham consistently impresses me with their super service. This place has the best people working there. Eric, Talissa and of course Jano. super service. This place has the best people working there. Eric, Talissa and of course Jano. More

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Love the service at Herb Chambers Lexus Hingham. My car was due for service, picked up this morning free of charge and looks like it just came out of showroom. Thank you. My car was due for service, picked up this morning free of charge and looks like it just came out of showroom. Thank you. More

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My wife and I walked into Lexus of Hingham, every one was supper friendly process was very smooth/ well explained and we walked away with our new Lexus. Everyone at the dealership are very professional and t supper friendly process was very smooth/ well explained and we walked away with our new Lexus. Everyone at the dealership are very professional and they care about their customers from the GM Patrick to the sales manager Adel as well as sales person Afif and finance manage Joe. Hands down THE BEST experience. I strongly recommend anyone who is in the market to buy a new Lexus don’t look any further this is THE place to buy your Lexus. Thank you everyone! More

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The service/salesman at Lexus I believe his name is James or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a rea or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a real bad light on this dealership which has always served me well. This experience had put a sour taste in my mouth about Lexus. But luckily thanks to manager Eric. Whom righted the discrepancy, relayed the proper message, and even retrieved the mechanic so that I may have my questions properly addressed. Jim or James on the other hand; honestly should not work in that department. If he cannot properly convey services needed and provide excellent customer service. I was told I had to pay over 9000 dollars for a job that closer to 600 dollars. And when I asked for a breakdown. I was given the same improper message and it completely exposed that this service/ salesman had no idea what he was talking about. And relatively gave off the impression that Lexus does not care about their customers and their satisfaction. Also made me want to report Lexus to the BBB and attorney general office for price gouging and fraud. All because someone didn’t take the time to understand, adhere, and genuinely care about what they are doing and what they were going to be delivering to the customer. As stated before Eric and the mechanic whom came to address my concerns displayed the Lexus standards and customer appreciation that I expected originally. And I am truly appreciative and grateful for them and that they are there. More

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Price was different when I picked up my car, they told me taxes not added, although I repeated the price to the service rep, how I know this is that they taped the conversation between me and the rep. The pr taxes not added, although I repeated the price to the service rep, how I know this is that they taped the conversation between me and the rep. The price quoted should be the actual price. More

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Always extremely helpful, professional and convenient. Happy to have my car serviced with Herb Chambers Hingham Happy to have my car serviced with Herb Chambers Hingham More

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