Eric Castillo
Eric Castillo at Herb Chambers Lexus of Hingham
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Eric Castillo

Service Director

Herb Chambers Lexus of Hingham

141 Derby St
Hingham, MA 02043

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4.7
39 Reviews

Industry Experience

25 yrs, 3 mos

4.7

39 Reviews

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39 Reviews of Eric Castillo

April 08, 2025

Dealership Rating
Employee Rating

Fantastic service throughout from the first phone call to delivery of my car. Each person carefully listened and responded with care. Thomas Mcafferty was especially helpful. More

by shirlgord
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty

Apr 08, 2025

Herb Chambers Lexus of Hingham responded

We're delighted to hear about your fantastic experience at Herb Chambers Lexus of Hingham! It's great that Thomas Mcafferty and the team provided attentive service from start to finish. Enjoy your new car, and thank you for choosing us!

Apr 08, 2025

shirlgord responded

Eric Castilio was also very helpful and was sure to have my concerns addressed.

April 08, 2025

Dealership Rating
Employee Rating

Joshua and the rest of the services team are top notch professionals. Great efficient service every time, and always with a smile. More

by Sfontes68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Oliveira , Talia Albanese, Elijah

Apr 09, 2025

Herb Chambers Lexus of Hingham responded

Thank you for recognizing Joshua and our services team at Herb Chambers Lexus of Hingham! We're delighted to hear that you've consistently received efficient service with a smile. We look forward to serving you again in the future!

January 21, 2025

Dealership Rating
Employee Rating

The service department went above and beyond to fit me into their busy schedule on a holiday and I was treated like a king while I waited for my car to be repaired. I was so comfortable in the waiting roo More

by TRDOffroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty, Ryan Tierney, Joe Cagdas, Calvin Tu , Brooke Carpenter, Claudia Melgarejo, Roberto Sanna, Jon Seekins

Jan 21, 2025

Herb Chambers Lexus of Hingham responded

It's terrific to hear that our service department at Herb Chambers Lexus of Hingham went the extra mile to accommodate you. Thank you for sharing this wonderful feedback with us!

January 11, 2025

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Efficient, great customer service, nice waiting areas that have magazines while waiting , nice snacks water. More

by ijcaviar032002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Chen

Jan 13, 2025

Herb Chambers Lexus of Hingham responded

Thank you for the fantastic feedback! We're delighted to hear that you enjoyed our customer service and amenities at Herb Chambers Lexus of Hingham. We look forward to welcoming you back soon!

January 08, 2025

Dealership Rating
Employee Rating

Caren provided EXCEPTIONAL SERVICE! Friendly, knowledgeable, and is one who goes above and beyond… ! We are thrilled with our new car and will continue to use Lexus as our go to! More

by MaryAnn Quinn
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Joseph Sullivan , Caren

Jan 08, 2025

Herb Chambers Lexus of Hingham responded

MaryAnn, we're delighted to hear that Caren provided exceptional service at Herb Chambers Lexus of Hingham! Enjoy your new car and thank you for choosing us as your go-to dealership.

December 09, 2024

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Employee Rating

My buddy, big daddy Yum Yum put me on to Herb Chambers and it was the best service I ever had. I came from another dealership. The general manager Patrick was outstanding. He took time to listen to me a More

by Kegan chamber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Herb Chambers Lexus of Hingham responded

We're delighted to hear that Patrick and the team at Herb Chambers Lexus of Hingham provided you with outstanding service! It's great knowing we could address your concerns promptly. Thank you for choosing us, and we're here whenever you need assistance in the future!

November 21, 2024

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Employee Rating

Best service, sales , team and dealer on the south shore and cape cod! Best experiences ever! More

by A Morris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty, Marcus Karam, Mark Hausman, Adel Nasser, Patrick Chahwan , James Burbine, Vitor Duarte, Johnny Saghbini

Nov 21, 2024

Herb Chambers Lexus of Hingham responded

We appreciate the fantastic review of Herb Chambers Lexus of Hingham!

November 10, 2024

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Employee Rating

From purchasing my vehicle to the service of my vehicle, everybody at Herb Chambers Lexus Of Hingham has been personable, professional, and efficient. A five star experience every time. More

by Susan678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Tierney, Calvin Tu , Vitor Duarte, Talisa Albanese

Nov 11, 2024

Herb Chambers Lexus of Hingham responded

Susan, we're delighted to hear about your consistently positive experiences with us at Herb Chambers Lexus of Hingham. Thank you for the kind words and support!

October 15, 2024

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Employee Rating

Absolutely professional and pleasant. The dealership is , indeed, fortunately to have her on the staff! More

by Lolahank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2024

Herb Chambers Lexus of Hingham responded

Lolahank, thank you for the kind words! We're delighted to hear about your positive experience at Herb Chambers Lexus of Hingham. We appreciate your support and look forward to serving you again!

September 12, 2024

Dealership Rating
Employee Rating

When I set a 930 appointment and the car got sits parked in the lot until 1030, then it’s bad. It’s disingenuous. I deserved an apology. And I am not a complainer More

by Foley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 12, 2024

Herb Chambers Lexus of Hingham responded

Foley, I apologize for the delay you experienced during your appointment. We strive to provide timely service, and it's clear we fell short here. Please reach out so we can address this directly. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

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