Eric Castillo
Eric Castillo at Herb Chambers Lexus of Hingham
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Eric Castillo

Service Director

Herb Chambers Lexus of Hingham

141 Derby St
Hingham, MA 02043

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4.7
37 Reviews

Industry Experience

25 yrs

4.7

37 Reviews

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37 Reviews of Eric Castillo

January 21, 2025

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Employee Rating

The service department went above and beyond to fit me into their busy schedule on a holiday and I was treated like a king while I waited for my car to be repaired. I was so comfortable in the waiting roo More

by TRDOffroad
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 21, 2025

Herb Chambers Lexus of Hingham responded

It's terrific to hear that our service department at Herb Chambers Lexus of Hingham went the extra mile to accommodate you. Thank you for sharing this wonderful feedback with us!

January 11, 2025

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Efficient, great customer service, nice waiting areas that have magazines while waiting , nice snacks water. More

by ijcaviar032002
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Chen

Jan 13, 2025

Herb Chambers Lexus of Hingham responded

Thank you for the fantastic feedback! We're delighted to hear that you enjoyed our customer service and amenities at Herb Chambers Lexus of Hingham. We look forward to welcoming you back soon!

January 08, 2025

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Caren provided EXCEPTIONAL SERVICE! Friendly, knowledgeable, and is one who goes above and beyond… ! We are thrilled with our new car and will continue to use Lexus as our go to! More

by MaryAnn Quinn
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Service Time
Recommend Dealer
Yes

Other Employees Tagged: Joseph Sullivan , Caren

Jan 08, 2025

Herb Chambers Lexus of Hingham responded

MaryAnn, we're delighted to hear that Caren provided exceptional service at Herb Chambers Lexus of Hingham! Enjoy your new car and thank you for choosing us as your go-to dealership.

December 09, 2024

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My buddy, big daddy Yum Yum put me on to Herb Chambers and it was the best service I ever had. I came from another dealership. The general manager Patrick was outstanding. He took time to listen to me a More

by Kegan chamber
Service Price Transparency
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Recommend Dealer
Yes
Dec 09, 2024

Herb Chambers Lexus of Hingham responded

We're delighted to hear that Patrick and the team at Herb Chambers Lexus of Hingham provided you with outstanding service! It's great knowing we could address your concerns promptly. Thank you for choosing us, and we're here whenever you need assistance in the future!

November 21, 2024

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Best service, sales , team and dealer on the south shore and cape cod! Best experiences ever! More

by A Morris
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Recommend Dealer
Yes
Nov 21, 2024

Herb Chambers Lexus of Hingham responded

We appreciate the fantastic review of Herb Chambers Lexus of Hingham!

November 10, 2024

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From purchasing my vehicle to the service of my vehicle, everybody at Herb Chambers Lexus Of Hingham has been personable, professional, and efficient. A five star experience every time. More

by Susan678
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Tierney, Calvin Tu, Vitor Duarte , Talisa Albanese

Nov 11, 2024

Herb Chambers Lexus of Hingham responded

Susan, we're delighted to hear about your consistently positive experiences with us at Herb Chambers Lexus of Hingham. Thank you for the kind words and support!

October 15, 2024

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Absolutely professional and pleasant. The dealership is , indeed, fortunately to have her on the staff! More

by Lolahank
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Recommend Dealer
Yes
Oct 16, 2024

Herb Chambers Lexus of Hingham responded

Lolahank, thank you for the kind words! We're delighted to hear about your positive experience at Herb Chambers Lexus of Hingham. We appreciate your support and look forward to serving you again!

September 12, 2024

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When I set a 930 appointment and the car got sits parked in the lot until 1030, then it’s bad. It’s disingenuous. I deserved an apology. And I am not a complainer More

by Foley
Service Price Transparency
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Recommend Dealer
No
Sep 12, 2024

Herb Chambers Lexus of Hingham responded

Foley, I apologize for the delay you experienced during your appointment. We strive to provide timely service, and it's clear we fell short here. Please reach out so we can address this directly. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

September 01, 2024

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Employee Rating

Always great service. Took care of everything even found that my tire had a nail in it. Thank you Kevin and Eric!! More

by Lfinnsrh
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty, Kevin Chan

Sep 03, 2024

Herb Chambers Lexus of Hingham responded

We're glad to hear Kevin and Eric provided excellent service at Herb Chambers Lexus of Hingham! Thanks for sharing your positive experience with us.

August 18, 2024

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Im over 15 years a customer of Lexus almost every time they take my car for a service or anything else they’re always extremely excellent. More

by Alexandra.salon
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty , Talisa

Aug 19, 2024

Herb Chambers Lexus of Hingham responded

Thank you for being a loyal customer of Herb Chambers Lexus of Hingham for over 15 years! We're delighted to hear that our service has consistently met your expectations. We look forward to continuing to serve you with excellence in the future!

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