Eric Castillo
Eric Castillo at Herb Chambers Lexus of Hingham
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Eric Castillo

Service Director

Herb Chambers Lexus of Hingham

141 Derby St
Hingham, MA 02043

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4.7
33 Reviews

Industry Experience

24 yrs, 10 mos

4.7

33 Reviews

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33 Reviews of Eric Castillo

November 21, 2024

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Employee Rating

Best service, sales , team and dealer on the south shore and cape cod! Best experiences ever! More

by A Morris
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Trade-in Experience
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Recommend Dealer
Yes

November 10, 2024

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From purchasing my vehicle to the service of my vehicle, everybody at Herb Chambers Lexus Of Hingham has been personable, professional, and efficient. A five star experience every time. More

by Susan678
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Tierney, Calvin Tu, Vitor Duarte , Talisa Albanese

Nov 11, 2024

Herb Chambers Lexus of Hingham responded

Susan, we're delighted to hear about your consistently positive experiences with us at Herb Chambers Lexus of Hingham. Thank you for the kind words and support!

October 15, 2024

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Absolutely professional and pleasant. The dealership is , indeed, fortunately to have her on the staff! More

by Lolahank
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Recommend Dealer
Yes
Oct 16, 2024

Herb Chambers Lexus of Hingham responded

Lolahank, thank you for the kind words! We're delighted to hear about your positive experience at Herb Chambers Lexus of Hingham. We appreciate your support and look forward to serving you again!

September 12, 2024

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When I set a 930 appointment and the car got sits parked in the lot until 1030, then it’s bad. It’s disingenuous. I deserved an apology. And I am not a complainer More

by Foley
Service Price Transparency
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Recommend Dealer
No
Sep 12, 2024

Herb Chambers Lexus of Hingham responded

Foley, I apologize for the delay you experienced during your appointment. We strive to provide timely service, and it's clear we fell short here. Please reach out so we can address this directly. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

September 01, 2024

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Always great service. Took care of everything even found that my tire had a nail in it. Thank you Kevin and Eric!! More

by Lfinnsrh
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty, Kevin Chan

Sep 03, 2024

Herb Chambers Lexus of Hingham responded

We're glad to hear Kevin and Eric provided excellent service at Herb Chambers Lexus of Hingham! Thanks for sharing your positive experience with us.

August 18, 2024

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Im over 15 years a customer of Lexus almost every time they take my car for a service or anything else they’re always extremely excellent. More

by Alexandra.salon
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Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty , Talisa

Aug 19, 2024

Herb Chambers Lexus of Hingham responded

Thank you for being a loyal customer of Herb Chambers Lexus of Hingham for over 15 years! We're delighted to hear that our service has consistently met your expectations. We look forward to continuing to serve you with excellence in the future!

July 27, 2024

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Lexus of Hingham consistently impresses me with their super service. This place has the best people working there. Eric, Talissa and of course Jano. More

by hakim.lakhani@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Chan, Jano Letif

Jul 29, 2024

Herb Chambers Lexus of Hingham responded

Thank you for the kind words! We're delighted to hear that Eric, Talissa, and Jano made your experience at Herb Chambers Lexus of Hingham exceptional. We appreciate your support!

May 30, 2024

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Love the service at Herb Chambers Lexus Hingham. My car was due for service, picked up this morning free of charge and looks like it just came out of showroom. Thank you. More

by Magburke42
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2024

Herb Chambers Lexus of Hingham responded

Thank you for sharing your positive experience! We're delighted to hear that the service at Herb Chambers Lexus of Hingham met your expectations and that your car looks fantastic. We appreciate your support!

May 30, 2024

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My wife and I walked into Lexus of Hingham, every one was supper friendly process was very smooth/ well explained and we walked away with our new Lexus. Everyone at the dealership are very professional and t More

by mabahery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 31, 2024

Herb Chambers Lexus of Hingham responded

Mabahery, we're delighted to hear that you had such a smooth and professional experience with our team at Herb Chambers Lexus of Hingham. Enjoy your new Lexus!

May 09, 2024

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Employee Rating

The service/salesman at Lexus I believe his name is James or Jim. Does not represent Lexus well. I was thrown in a fit all because the salesman could not properly relay important information. It shines a rea More

by Emerc777
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim/ James

May 10, 2024

Herb Chambers Lexus of Hingham responded

We're sorry to read about your experience and appreciate you bringing this matter to our attention. It's important for us that all of our customers receive accurate information, clear communication, and excellent service. We are glad Eric was able to assist in resolving the issue but we would like an opportunity to further discuss what happened with James or Jim so we can prevent it from happening again in the future. Please reach out at your earliest convenience. Thank you, Patrick Chahwan - General Manager - pchahwan@herbchambers.com

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