Eric Bittner | Page 6

Almost 2-1/2 hours to get an oil change and tires rotated. I could see that if I was a “walk-in” customer but i wasn’t - I had a 9:30 am appointment. Angelo told the customer service reps that I ha rotated. I could see that if I was a “walk-in” customer but i wasn’t - I had a 9:30 am appointment. Angelo told the customer service reps that I had left and would pick up the vehicle later when in fact I had told him I would be waiting for the vehicle in your lounge. The work was completed just a short time before I checked on the status of my vehicle at 11:50 am. I didn’t expect a 10 minute oil change, but the work took way longer than it should have in my opinion. Customer lounge was nice. More

by jpisanek Verified Customer Verified Customer

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I always choose Dale as my service advisor as he is always professional and courteous also very knowledgeable, I can trust my vehicle to him for minor or major repairs always professional and courteous also very knowledgeable, I can trust my vehicle to him for minor or major repairs More

by Buckwheataz Verified Customer Verified Customer

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I am very happy with the dealership. Sales, service are second to none. Would definitely recommend this dealership to anyone looking for a good deal. Sales, service are second to none. Would definitely recommend this dealership to anyone looking for a good deal. More

by kthomas16 Verified Customer Verified Customer

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Both sales and service department are very well run and the people are always helpful and pleasant. the people are always helpful and pleasant. More

by Bobogg597 Verified Customer Verified Customer

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Unable to fix issue that I brougt the vehicle in for. However, Eric (service manager) was more than helpful However, Eric (service manager) was more than helpful More

by WALSHTPA Verified Customer Verified Customer

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They did their best to make me happy at first I wasn't very happy and then Eric made sure that my truck got fixed properly and now I'm happy very happy and then Eric made sure that my truck got fixed properly and now I'm happy More

by peter.catanese10 Verified Customer Verified Customer

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I just wanted to say at first I was not real happy but then they worked so hard to make me happy I would recommend flammer Ford to my friends then they worked so hard to make me happy I would recommend flammer Ford to my friends More

by peter.catanese10 Verified Customer Verified Customer

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Robyn Brandl & the Flammer tech team are absolutely what contemporary automotive service pros should be. Instead of just filling out a work order, Robyn creates confidence in the customer that Flammer real contemporary automotive service pros should be. Instead of just filling out a work order, Robyn creates confidence in the customer that Flammer really understands the latest Ford systems and can actually track down the issues. Software systems on every car brand nowadays are obviously very complicated - and can create frustration, just like any tech device. This was my first service visit to Flammer. I had a couple of software update issues with an Edge that I could not fix on my own. From the get go, Robyn came across as understanding what I was dealing with, and how the team would tackle it. She said she would stay in touch regarding progress, because some in-depth analysis of the system was required. As promised, she communicated through text messages & let me know when the car could be picked up. Robyn took me to the car and explained everything they had looked at & how the issues been addressed. And now, all the systems work great. The paperwork was very complete. Very satisfied! This family owned dealership tries to do right by the customer. I have not seen this kind of personal quality from the chain owned dealerships. A big thanks to Robyn Brandl AND the key tech, Jeffery Keim, who invested the time and energy to get it right. Much appreciated. More

by STDriver Verified Customer Verified Customer

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Great staff, very comfortabke waiting area, always had great service in the past, then nought a new car & started going to that new dealer for service, very happy to be back to the Karl Flammer Ford Deale great service in the past, then nought a new car & started going to that new dealer for service, very happy to be back to the Karl Flammer Ford Dealer Service !!! More

by Murban127 Verified Customer Verified Customer

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treated well and work was done in the time we were told. everyone was friendly that we were in contact with. everyone was friendly that we were in contact with. More

by GENE.O999 Verified Customer Verified Customer

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