The whole Audi experience was great.
The sales person did a fantastic job and there was great customer service.
The sales person did a fantastic job and there was great customer service.
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by michaelusausa
Jun 02, 2024 -
Audi Dallas responded
michaelusausa, thank you for sharing 5-stars! We're happy to hear our team provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!
Absolutely the best overall car buying experience I have
ever had and can’t imagine buying from anywhere else, in the future
ever had and can’t imagine buying from anywhere else, in the future
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by amix.tx
Jun 02, 2024 -
Audi Dallas responded
amix.tx, thank you for sharing 5-stars and noting the best overall car buying experience you've ever had. We appreciate your feedback! See you next time. Thanks again!
I appreciate the opportunity to share my experience.
Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evi
Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evident that they were aware of the unavailability of parts or the impossibility of performing certain repairs within the stated timeframe.
Unfortunately, it was only after directly contacting the manager that I received accurate information.
Moreover, the deception extended beyond this initial encounter. The sales team sold me a defective vehicle, leaving me responsible for subsequent repairs.
Furthermore, they exhibited unfair treatment by declining similar deals for friends I referred, seemingly due to their desire to rid themselves of the problematic vehicle they sold me.
Following the initial repairs, the front suspension failed despite the vehicle receiving a clean bill of health.
Additionally, the shop foreman prematurely attributed the issue to a previous rear problem, as overheard during a conversation with Matt.
Moreover, when inquiring about repair timelines, I was provided with false information by Matt regarding parts supposedly coming from Germany, a claim disproved after contacting Audi America.
Overall, my experience with this dealership's service department has been marred by dishonesty and deceit.
Please refrain from attempting to alter my review, as it will remain unchanged.
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by hasanqp
Service Price Transparency
May 06, 2024 -
Audi Dallas responded
hasanqp, we are sorry to hear of your discontent regarding your experience with us in sales and service. In particular, we’re sorry to hear of your frustration pertaining to the repairs shortly after your incident on 635. The way you draft the review, it seems as though you are trying to shift blame of the mechanical issues with both front and rear suspension to something that was done by our team prior to delivery of the vehicle, which we think both parties know is not the case. You admitted what happened in your accident to our team and the insurance company in order to get coverage to resolve the issues. Yes, you did come in for rear suspension fixes first and our team did not notice at the time that the front was experiencing issues as well. It was clear to our technical experts based upon the damage when you returned that the issues with front and rear suspension were both caused from the same incident where you claimed insurance. We apologize for not catching 100% of the issues associated with your accident the first time and apologize again if there was any lacking communication throughout the experience. We are passing your feedback along to our senior leadership for review and appreciate you sharing feedback regarding your discontent. We yearn to better serve you to the best of our ability on each visit moving forward. Take care and best wishes!
May 06, 2024 -
hasanqp responded
I regret to inform you that my experience with the dealership has been less than satisfactory.
Despite my best efforts to address concerns regarding the root cause analysis (RCA) of the damage, I was met with inadequate explanations from Erik and Daniel, the technicians involved. Repeated inquiries into the matter yielded vague responses, leaving me dissatisfied with the level of expertise demonstrated.
Furthermore, I was not afforded the opportunity to seek a thorough RCA by an Audi Dallas expert. Instead, I was presented with a binary choice between repair and return, with no room for alternative options or further investigation.
Additionally, I must address the inaccurate assertion regarding the involvement of the insurance company. Any claims suggesting fault on my part are unfounded and misleading. I am certain and confident a 3-way call will address this.
Moreover, the lack of technical proficiency demonstrated by the dealership is concerning. Subsequent issues, such as the recurrence of damage to the rear suspension components shortly after repair, further underscore the deficiencies in craftsmanship and attention to detail.
In light of these ongoing issues, I must refute the dealership's claim of a correct diagnosis by their technical expert. Had their technical acumen been as claimed, the installation of the rear plastic piece would have been executed correctly, thereby preventing its failure on the highway.
I urge the dealership to reevaluate their procedures and standards to ensure the delivery of satisfactory service to all customers. Until such improvements are made, I cannot in good conscience recommend their services.
Friendly, helpful and supportive in making deal happen
sales person Eli was was very special making sure we were comfortable and getting answers for all questions.
sales person Eli was was very special making sure we were comfortable and getting answers for all questions.
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by dwthomas1960
Mar 28, 2024 -
Audi Dallas responded
dwthomas1960, thank you for sharing 5-stars and noting that Eli was helpful throughout your shopping experience. We appreciate your feedback and look forward to serving you additionally next time! Thanks again!
Very professional group.
Entire experience was seamless and my sales representative was outstanding. Would definitely go back.
Entire experience was seamless and my sales representative was outstanding. Would definitely go back.
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by Doc56
Feb 22, 2024 -
Audi Dallas responded
Doc56, thank you for sharing 5-stars! We're pleased to hear our team is professional! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!
Fabian was fantastic.
Would recommend. Not 5 stars because paid-for clearguard protection was not placed on doors as promised. Miss has been acknowledged and I have been a
Would recommend. Not 5 stars because paid-for clearguard protection was not placed on doors as promised. Miss has been acknowledged and I have been assured will be addressed. Also waiting for availability to repair paint chip on passenger rear fender that was missed in reconditioning.
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by Jacob
Other Employees Tagged:
Fabian Garcia
Jan 28, 2024 -
Audi Dallas responded
Jacob, thank you for sharing 4-star praise and noting that Fabian was great to work with! We appreciate your constructive feedback and look forward to seeing you again soon when we may work towards earning that fifth star. Take care!
Very professional and helpful!
I would definitely recommend to others and look forward to a continued relationship.
I would definitely recommend to others and look forward to a continued relationship.
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by Bfrancis
Jan 24, 2024 -
Audi Dallas responded
Bfrancis, thank you for sharing kind words regarding the professional assistance from Epi! We appreciate your endorsement and look forward to serving you additionally. See you next time. Take care!
Easy search and buying process where all involved
listened to needs, wants, concerns and promptly delivered.
listened to needs, wants, concerns and promptly delivered.
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by nikollesochor
Dec 24, 2023 -
Audi Dallas responded
nikollesochor, thank you for sharing 5-stars and noting your experience with us in sales. We appreciate your endorsement and look forward to the next opportunity to serve you. Take care and happy holidays!
Proessional understanding knowledgeable very fair price
and deliver automobile when promised very comfortable i feel that even know had to drive 25 mnts. it was worth it every minute
and deliver automobile when promised very comfortable i feel that even know had to drive 25 mnts. it was worth it every minute
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by Marco
Other Employees Tagged:
Manager Ricardo very cool Dude .
Dec 12, 2023 -
Audi Dallas responded
Marco, thank you for sharing 5-stars! We're happy to hear our team is professional and fair! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!
I had a wonderful experience.
This is my second purchase with Audi Dallas. I was excited to work with Epi (Garcia) again. The entire team was awesome, including Christian in Finan
This is my second purchase with Audi Dallas. I was excited to work with Epi (Garcia) again. The entire team was awesome, including Christian in Finance. I came in with an approval from my credit union and I was blown away at how attentive and supportive the team was. Epi was as helpful as he was the first time, I purchased three years ago. He was able to find a car that I absolutely love and was happy to transition too. I really loved my previous car, so Epi made it an easy choice.
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by finddaphnehere
Nov 19, 2023 -
Audi Dallas responded
finddaphnehere, thank you for sharing 5-stars! We're happy to hear Epi Garcia, Christian, and the rest of our team are helpful and provided a wonderful experience! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!
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