Very dishonest disrespectful dealership would not buy
from them. Bad experience I wish on nobody
from them. Bad experience I wish on nobody
More
by Tt
Dec 09, 2024 -
Liccardi Ford Lincoln responded
Dear Tim,
You were informed that another customer had arrived before you and was already looking at the vehicle. We gave that customer the opportunity to evaluate the vehicle while they decided what to do. However, since they were the first to arrive, we are committed to selling the vehicle to them. I made sure to explain the situation and apologized for any inconvenience, but I believe we followed our standard procedures. If you have any other questions or concerns please contact the dealership directly. Thank you.
Dec 09, 2024 -
Tt responded
You might start with honesty. First you did not tell me someone else was looking at the vehicle. If that was the case why would you allow your sales person to spend 30 minutes looking over the truck in the cold, wasting his time and mine.
Then when he was asked if there was someone else looking at it, he said no "we are good". The salesman then got the keys and we took a 15 minute test ride. If someone was buying it why would you risk me causing damage to it in a test ride. Be honest with yourself and everyone else reading this. Lets take you at your word that I don't think is truthful. If you did have someone looking at it, and you lead me on to force the first person to buy. If that deal broke down you had me to fall back on. That in itself is disgusting and disrespectful. Take a look at BBB you have an F rating. You spend more time responding to bad ratings on Google and other websites then on customer service. A real business would have reached out by phone to talk about the issue but we can just put your bull crap here for all to read. As I believe in being honest and your story just doesn't make sense one can conclude your a dishonest dealership.
RUN AWAY with all the other comments,, I TOTALLY AGREE,
SCAM, RUDE, as an out of state buyer finding a vehicle, while on phone Mino or whatever his name is, had another person on the lot, while talking to
SCAM, RUDE, as an out of state buyer finding a vehicle, while on phone Mino or whatever his name is, had another person on the lot, while talking to me,told me he would call back ,n never called back,,, total disrespect,,,and of course there's an excuse... I plan on listening to ALL these comments and RUN AWAY!
More
by Run Away FAST
Jul 09, 2024 -
Liccardi Ford Lincoln responded
We apologize for your inconvenience. If you still have questions and concerns please feel free to reach out to us at the dealership.
We ordered a 2023 Explorer at the end of February 2023.
Had been given a window of 60 to 90 days of when the vehicle would be in. It is day 120 and no vehicle. We have had at least 4 different salesmen,
Had been given a window of 60 to 90 days of when the vehicle would be in. It is day 120 and no vehicle. We have had at least 4 different salesmen, the sales manager and the inventory manager. We have received 6 different arrival dates. The past two months we have been given “it’s on a train”. It is SAD that Ford places importance on dealership orders over customer orders. We have been a FORD family for over 40 years because of this experience my next vehicle WILL NOT BE A FORD.
More
by Disappointed