Enzo Costa
Enzo Costa at Land Rover Naperville

Enzo Costa

Management

Land Rover Naperville

1559 W Ogden Ave
Naperville, IL 60540

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1 Review of Enzo Costa

December 20, 2024

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Patrick fraudulently and knowingly sells cars as “Certified” that they actually bought at auction with severe structural damage, endangering the lives of their customers. Enzo Costa and Joe Quaranta More

by Elliottjm
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Other Employees Tagged: Joe Quaranta

Dec 27, 2024

Land Rover Naperville responded

Thank you for bringing your concerns to our attention. We take accusations like this very seriously, as our goal is always to provide an honest and transparent experience for our customers. Please know that our Certified Pre-Owned (CPO) vehicles undergo rigorous inspections to meet manufacturer standards, and we strive to uphold the highest level of integrity in every transaction. If you believe there has been a misunderstanding or issue with your experience, we encourage you to reach out to us directly at customerservice@patrickcars.com so we can address your concerns promptly and appropriately.

Dec 27, 2024

Elliottjm responded

I have, indeed, reached out to the Patrick Dealer Group directly. I went back and forth with Enzo Costa and Joe Quaranta from April 2024-December 2024. We actually reached a settlement agreement, as I tried to give the Patrick Dealer Group every opportunity to correct the fraudulent sale. After being strung along for months, waiting to finalize our agreement, the terms that were agreed upon between Enzo and I were changed by Patrick. I was then given a 5 hour window to sign and return all of the paperwork and contract that was sent to my home, which included releases for Patrick, non-disclosure statements, extra charges, etc. It was a take it or leave it, one sided, no questions asked demand from Patrick. I was being refused a private inspection of the vehicle that I was getting in return or even the ability to visually see it. I tried, several times, to get ahold of Enzo or Joe to discuss, to no avail. I then received an email from Joe, at the alleged advice of Patrick’s attorney, which simply rescinded our agreement with no explanation or conversation. Joe directed me to contact Patrick’s attorney directly with any questions, by email only. Joe refused to even give me the attorneys phone number. Both me and my attorney contacted Patrick’s attorney. It took Patrick’s attorney more than a day to finally respond, and only to my attorney. Patrick’s attorney was extremely rude and also refused any explanation, conversation or discussion. He simply told my attorney that Patrick rescinded. When my attorney told him that I would obviously now need to take legal action, he replied.”Do what you gotta do.” I have all of the original documents that clearly show that the Patrick Dealer Group purchased the vehicle that they sold to us at an announced auction, with severe structural damage and then turned around and sold the same vehicle to us as “Certified” with no damage or accidents. I also have the service records that show we brought the vehicle back to the Patrick Dealer Group within a year complaining of the very issues that were due to a vehicle having severe structural damage. Enzo is fully aware that I have all of these documents. I’m happy to post them all if you like. The Patrick Dealer Group clearly does not stand behind their sales, or even their own agreements. The Patrick Dealer Group deceives their customers and puts their lives at risk to make a profit. I regret that I have bought 4 vehicles from such a dishonest dealership. # “The Patrick Promise.”

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