Enrique Sotelo
Enrique Sotelo at Criswell Nissan
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Enrique Sotelo

Sales Consultant esotelo@criswellauto.com

Criswell Nissan

19574 Amaranth Drive
Germantown, MD 20874

Contact Me
4.8
46 Reviews

Sales Consultant (301) 825-5993 esotilo@criswellauto.com

Dealership Experience

2 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.8

46 Reviews

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46 Reviews of Enrique Sotelo

February 13, 2025

Dealership Rating
Employee Rating

Criswell doesn't return phone calls after leaving messages and I wind up paying couple thousand more for vehicle then originally because they didn't pay off trade in when they was supposed to I'll ne More

by Halfofcowboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rubin Ferreira

Feb 14, 2025

Criswell Nissan responded

We appreciate all feedback and are sorry to see your experience was anything less than positive. We apologize for any inconvenience and hope you'll consider giving us another chance to work with you on any future automotive needs.

January 29, 2025

Dealership Rating
Employee Rating

The dealer needs to do a better job of providing finance services on the weekend. Or don’t open on Sunday if you can’t accommodate properly. More

by CARRIEBOARDWICK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 29, 2025

Criswell Nissan responded

Our goal is to provide a simple and seamless car buying event, and it's disappointing to see this was not your experience. We value the opportunity to work with you and welcome you to reach out if we can be of additional assistance.

January 12, 2025

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Employee Rating

The whole experience was wonderful. Our salesman was very nice and helpful. Your finance department was great to work with. We would come back and deal with your dealership again. More

by MKFISH02
Recommend Dealer
Yes
Jan 13, 2025

Criswell Nissan responded

Awesome! We really appreciate knowing you were pleased with your recent purchasing process at Criswell. We value your business and hope to be of service to you in the future.

January 10, 2025

Dealership Rating
Employee Rating

We bought a used car there, and it was a good experience overall. However, the dealer tried to hide the fact that the remote key did not work. I tried to call the dealer the day after we took the car home More

by honcarol
Recommend Dealer
No
Jan 10, 2025

Criswell Nissan responded

Thank you for sharing this feedback. We are sorry to see you are having issues with the remote key. We encourage you to reach out to one of our managers. We sincerely hope this issue is resolved and you continue to enjoy your new vehicle

January 04, 2025

Dealership Rating
Employee Rating

Great experience, from salesman, to the sales management, to the finance manager, everyone listen to our wants. They reworked the numbers to get us to where we needed to be, to make the deal. More

by MKFISH02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rubin Ferreira , Don in finance, 5 stars

Jan 05, 2025

Criswell Nissan responded

Our friendly and professional team is dedicated to delivering a remarkable purchasing process that meets your needs and budget. Thanks for taking the time to let us know you were pleased with your experience. We hope you enjoy your new vehicle and welcome you to reach out if we can be of service to you in the future.

December 23, 2024

Dealership Rating
Employee Rating

We had a great experience. He was very professional and friendly and answered all of our questions More

by RECHE0703
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 24, 2024

Criswell Nissan responded

It's wonderful to know you enjoyed a simple and seamless purchasing process at Criswell! We hope you enjoy your new vehicle and welcome you to reach out with any additional questions.

December 11, 2024

Dealership Rating
Employee Rating

Phenomenal salesmanship! Kept us in the loop with everything. Found us the price that we wanted, and ensured we knew everything about the Electric Vehicle we purchased. More

by zacprodehl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rubin Ferreira

Dec 14, 2024

Criswell Nissan responded

It's our goal to offer a standout purchasing process, and it's great to know you were pleased with your recent Criswell experience. We value your business and welcome you to reach out with any additional questions about the great features of your new vehicle.

December 10, 2024

Dealership Rating
Employee Rating

It was a great experience he was very friendly and knowledgeable. My daughter is excited for her new car More

by RECHE0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2024

Criswell Nissan responded

Thank you for sharing this positive feedback. We're excited to see you were satisfied with your overall experience and hope to be of service to you in the future.

November 27, 2024

Dealership Rating
Employee Rating

I had an intriguing experience very very shopping for a vehicle at Criswell Nissan Dealership. More

by feleciawp
Recommend Dealer
Yes
Dec 02, 2024

Criswell Nissan responded

Thank you for sharing this 5-star rating! We are happy to see you had a positive experience.

November 14, 2024

Dealership Rating
Employee Rating

This was the 5th Altima lease from Criswell Nissan I have done. They make it easy. More

by WFGSEC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rubin Ferreira , Elizabeth Velasquez

Nov 14, 2024

Criswell Nissan responded

This is fantastic news! We are thrilled to know you can count on the Criswell team to provide an easy and efficient lease program that meets your needs and budget. We appreciate your positive feedback and continued patronage!

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