Ender Portillo

What a wonderful experience. I am from Missouri visiting here in the DC area and had some engine trouble on the way here. Dropped the car off to be serviced and they worked on th I am from Missouri visiting here in the DC area and had some engine trouble on the way here. Dropped the car off to be serviced and they worked on the issue expediently. The service department personnel were extremely kind to work with and I received many updates from them with the progress of the vehicle. I give them a 5 star rating and highly recommend this dealership!!! More

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Very responsive, very friendly, always finding a way. Great to work with. Would recommend to others Great to work with. Would recommend to others More

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Service person was very friendly and experienced. Told me very concisely the status of my service and time it would take. Car went through car wash and inside vacuum before I left service station. Told me very concisely the status of my service and time it would take. Car went through car wash and inside vacuum before I left service station. More

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Decietful People Just after your money I brought my Chevy 2013 because it broke down close to their shop. I explained to them in details what was wrong with it and they said the determinant I brought my Chevy 2013 because it broke down close to their shop. I explained to them in details what was wrong with it and they said the determinant factor to ensure proper work was to diagnose the vehicle. Little did I know that what they wrote in the paper was a different thing from what was wrong with my vehicle. The collected my money and I picked up the car, got to the light 15 minutes away from the shop and my vehicle won't start again( back to same reason i took it to them). I contacted them immediately and the rep called GUY assured me that they'll will correct their mistake and I towed it back. To my greatest surprise, they changed their story and wanted me to pay another $500 plus after I had paid them $1280. To cut the long story short, the rep that supervised the car asked me to go to court if wasn't satisfied with the work when I asked for a refund. I have contacted two other dealership and they asked me to take the car back to them for them to fix the electrical issues the car had. For more that three months now, they won't correct the job or refund me instead the overall manager wanted me to trade in the car and take a new vehicle to compound my issues. I have been making payments on the car monthly and I can't use for work till date. The people there are just not professionals I bet you road side mechanics are way more better than them. More

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