Emmanuel Umo

Purchased a brand new 2024 Honda Accord Touring. Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales pr Made it super easy for the salesperson (Emmanuel) since I already had my numbers ready and the vehicle picked out from their lot. During the sales process, he seemed lost, the dealer tried to charge more than other dealers for accessories - good thing I was prepared since I shopped with other Honda dealers. Did the deal on September 28th and kept following up with Emmanuel all day on September 30th to get an ETA on when the car will be ready and the only answer he had for me 'I don't know, I don't work for the parts department'. I mean after dropping 43K, this is not the answer I was looking for. On October 30, late in the evening after being dismayed and frustrated, Ashanti Shackleford (GM of Criswell Honda) called me and was very apologetic and wanted to make things right. He personally got involved, kept me posted on the progress and got the car ready for pick up in matter of 2 days. Furthermore, I found that the brand new vehicle has couple scratches, they made an appointment and sent the car to the body shop for wax and buff. Overall, the moral of the story is one bad apple doesn't necessarily spoils the other apples resided in the same basket. Shame on Emmanuel for being so unprofessional and thankless for an easy deal. Kudos to Ashanti for coming to the rescue and resolving an issue that should have never been an issue. More

Report | Print

After a long day of car shopping, Criswell was my final stop. Damir, Emmanuel, and Moses were a breath of fresh air after a long, stressful day, and made the process of selecting a car, valuing my trade in stop. Damir, Emmanuel, and Moses were a breath of fresh air after a long, stressful day, and made the process of selecting a car, valuing my trade in, and organizing the financing painless and easy to understand. I felt comfortable and at ease working with each of them and would highly recommend them to anyone who’s looking for an honest person to help them transition to a new set of wheels. Thank you so much for helping me find the right car and feel comfortable about the decisions I was making. More

Report | Print

Emmanuel did an amazing job with my new Accord 2021 purchase! I needed something something bigger for my family and I. Everything was easy, and not a hassle! Emmanuel made the process 10x easier with d purchase! I needed something something bigger for my family and I. Everything was easy, and not a hassle! Emmanuel made the process 10x easier with doing a trade in for a new car purchase. He was very kind, patient and genuine ! I 100% recommend doing business with this kinda gentleman ! Thank you again Emmanuel !! More

Report | Print

Emmanuel, the car salesman, was great! Very friendly, personable, helpful, took his time to invest in me as a customer. It was when the sales manager, Kevin Ferguson, came out is when my experience went personable, helpful, took his time to invest in me as a customer. It was when the sales manager, Kevin Ferguson, came out is when my experience went south. I felt as though as soon as he realized I was not going to purchase on the spot, his considerations for me as a customer fell off. He first gave me the incorrect quote on an EX-L model, in which is gave me a quote for the higher touring model. Then at the end when I asked for a final quote for the EX-L, he gave me almost the exact same quote. When I asked for the quote in writing, he dismissively stated he would email it to me and walked away without giving any directions or exchanging any contact information. I understand that dealerships dislike when customers shop around for prices, but I also feel as though the customer has every right to shop around for the best price and service. It was as almost as if I insulted him by asking for a print out of the quote he gave me. I get it: the current market for cars gives the shopper much less leverage and there are tactics dealerships use to entice sales, but at the very least I felt like he could have shown some common courtesy and basic customer service. I left feeling like I bothered him and it's been awhile since I've been car shopping so I was already a little anxious going in. Guess that's why a lot of people are opting for the online experience of car buying and with people like Kevin, I don't blame them. Thankfully, Emmanuel reconnected with me at the end and tried his best to help me out sensing I was a little perturbed, which I completely respect. I guess as a buyer it's hard to shop around nowadays. Apologies for the inconvenience Mr. Ferguson, but I was simply looking for a quote in writing to search for the best deal and if it was your dealership that gave it, I would have happily purchased. More

Report | Print

Dominique was awesome! He was so kind and personable and made me feel comfortable. He was very knowledgeable and made the process so easy. Emmanuel in the finance office was great too! Very knowledgeable an made me feel comfortable. He was very knowledgeable and made the process so easy. Emmanuel in the finance office was great too! Very knowledgeable and friendly as well! Definitely recommend this dealership! Thank you!! More

Report | Print

Emmanuel and I texted a few times. He gave me a great price. Made the 159 mile drive, signed papers.Drove home a happy customer. price. Made the 159 mile drive, signed papers.Drove home a happy customer. More

Report | Print