Emmanuel Hernandez | Page 4

Today, I want to take a moment to shine a spotlight on something truly remarkable—a testament to excellence and a beacon of service: Jerry and his incredible team. In a world where good customer service i something truly remarkable—a testament to excellence and a beacon of service: Jerry and his incredible team. In a world where good customer service is often lost in the noise, Jerry and his team have set a gold standard that is nothing short of extraordinary. Imagine walking into an environment where you are not just heard, but understood—where every interaction is not merely a transaction, but a warm connection. This is what Jerry and his team offer, and it is beyond excellent; it's profoundly satisfying. Their commitment to not just meeting but exceeding customer expectations is unwavering. They listen intently, act promptly, and resolve issues with a grace and professionalism that inspires everyone around them. Jerry and his team make us believe in the power of service with heart. They remind us that excellence is not an act, but a habit—one that requires dedication, empathy, and a relentless passion for improving the lives of those they serve. As we leave here today, let's carry with us their example. Let's strive to emulate their extraordinary commitment to excellence in all our endeavors. Because when we serve others with such dedication, we do more than fulfill needs—we touch lives, we inspire confidence, and we create lasting impressions. Thank you. More

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Viet is highly knowledgable and highly professional. He is not high pressure. In fact, he gave me the impression that he cared more about my happiness than his commission. I find that vibe uncommon w He is not high pressure. In fact, he gave me the impression that he cared more about my happiness than his commission. I find that vibe uncommon with car salesmen. When I bought my truck, he seemed to be genuinely happy for me. On top of all that, he was fun, and I enjoyed the time I spent with him in the showroom and on the test drives. I absolutely would go back to him again. More

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We had a great experience with Gerry with my husband’s vehicle. We were happy to ask Gerry to help with my vehicle. Wonderful experience! vehicle. We were happy to ask Gerry to help with my vehicle. Wonderful experience! More

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I had a great experience purchasing my 2022 RAV4 LE from this dealership. From start to finish, the process was smooth, transparent, and stress-free. The team was professional, patient, and took the time to this dealership. From start to finish, the process was smooth, transparent, and stress-free. The team was professional, patient, and took the time to answer all of my questions without making me feel rushed or pressured. More

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They are just the best. Sunny it’s amazing and always help me out,being a customer since 2009 and never regret! Sunny it’s amazing and always help me out,being a customer since 2009 and never regret! More

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Good experience at this dealership. Sales person, Shane, was a pleasure to deal with and answered any questions during the purchase process. Sales person, Shane, was a pleasure to deal with and answered any questions during the purchase process. More

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What can I say that I haven’t said before…… The very Best Dealer around who actually goes the EXTRA MILE for each and every Customer! I have been a very Loyal and Devoted Customer for years and not onc Best Dealer around who actually goes the EXTRA MILE for each and every Customer! I have been a very Loyal and Devoted Customer for years and not once have I been disappointed! They explore every detail to make sure that a customer’s concerns and expectations are MET! The Staff of Associates and Sales, Managers , and Service Departments are all working toward a positive and fulfilling experience! I can’t tell you how many many Vehicles I have purchased from TOYOTA of BRAINTREE, only to say I am a very satisfied customer! I have recommended this Dealer to anyone that is thinking of owning or leasing a vehicle from this Dealership! Countless customers I have purchased or leased from TOYOTA of BRAINTREE from my personal experience! It’s very hard these days to find a Car Dealership that puts the Customer FIRST! But I will swear to you all that go and experience yourselves their First Class Service……I would suggest any Associates BUT THE ONES I DEAL WITH ALWAYS ARE: CARLOS ORTEGA,, EMMANUEL HERNANDEZ, VIET VU, ARTUR MARTEL and ASHOK from Service! These Professionals are educated in every aspect and details of any of their Vehicles In stock or if you choose to Order with your specifications! They will always back and support their vehicles and know that TOYOTA of BRAINTREE has your back! Go and see what is shown in the Massive showroom because all my New Car purchases were based in the Showroom! What strikes your interest should be the one you see yourself in the Drivers Seat! Thank you All for another great experience! JR More

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Gerry was very helpful and considerate. Very knowledgeable about his job and answered all my questions Very knowledgeable about his job and answered all my questions More

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I have purchased/leased several vehicles from Mike. He is just the nicest guy. No pressure, very knowledgeable, friendly as can be and will do anything that he can to help you. My finance guy is Arth He is just the nicest guy. No pressure, very knowledgeable, friendly as can be and will do anything that he can to help you. My finance guy is Arthur. Arthur has helped me through some tricky finance hoops. He’s very kind and understanding. This past purchased I not only dealt with Mike and Arthur, but also Sunny in financing, Emmanuel in sales and Maxwell. Sunny really helped me with some pretty stressful stuff. Emmanuel greeted me when I came into the dealership and helped me out tremendously by just being kind. Maxwell, the service manager was able to get my used vehicle certified, which was incredibly helpful. All in all, this team is great. This is the only dealership I deal with. More

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This is the third lease I’ve gotten from Jerry Gorham at Toyota Braintree . Always great service Toyota Braintree . Always great service More

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