Swan was an amazing salesman.
The fleet manager Mr. Soo Kim did an amazing job making my experience here at lexus comfortable, easy, and memorable. He was very patient with us and
The fleet manager Mr. Soo Kim did an amazing job making my experience here at lexus comfortable, easy, and memorable. He was very patient with us and explained the vehicles we were interested in with there options and features. I will be doing business here again.
I’m highly satisfied with his service
Thank you for having a such a wonderful employee 😊
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by S.SHAHINYAN
Verified Customer
Verified Customer
Aug 19, 2024 -
Jim Falk Lexus of Beverly Hills responded
We're delighted to hear that Swan and Mr. Soo Kim made your experience at Jim Falk Lexus of Beverly Hills so memorable and comfortable. Thank you for the kind words; we look forward to serving you again!
Great working w Emma on line & making qick deal for my
specific vehicle
Thank you
specific vehicle
Thank you
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by KKFARHANG
Verified Customer
Verified Customer
Jul 23, 2024 -
Jim Falk Lexus of Beverly Hills responded
It's awesome to hear Emma delivered a fantastic online experience with Jim Falk Lexus of Beverly Hills. Enjoy the new ride, and drive safely!
We Inquired online, I received several e-mails back from
several different sales people. We ended up with Emma who was very helpful, honest and attentive. We went and test drive the cars we were interested
several different sales people. We ended up with Emma who was very helpful, honest and attentive. We went and test drive the cars we were interested in and decided on one. Emma provided the information to the finance department (Nancy Rivas) who never sent me a copy of the purchase agreement to review, the car was delivered with the wrong information on the contract. We tried getting a hold of finance several times, but we never heard back. The driver Elias brought the car back to Jim Falk, and by the way he was the best part of this deal a very bright caring guy. They made us wait over an additional week to get new correct paperwork and have the car delivered for a second time. This was a seamless cash deal that should not have taken this long.
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by BETSYBECKERLE
Verified Customer
Verified Customer
Other Employees Tagged:
Elias Driver
May 29, 2024 -
Jim Falk Lexus of Beverly Hills responded
Thank you for sharing your experience with us. While it's great to hear that Emma and Elias provided excellent service, I apologize for any issues during financing and delivery. We aim for a smooth, straightforward process, so if you'd like to discuss this further, please reach out directly - your satisfaction is important to us. Thank you, John Kim - General Sales Manager - (310) 274-5200
Very nice sales agent.
Emma gives us a lot of help. We have a great experience on our car shopping.
Emma gives us a lot of help. We have a great experience on our car shopping.
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by ZHUQI.LU
Verified Customer
Verified Customer
May 13, 2024 -
Jim Falk Lexus of Beverly Hills responded
We're delighted to know that Emma was able to assist you during your car shopping experience at Jim Falk Lexus of Beverly Hills. Thanks for the positive feedback!
I had an amazing experience.
The whole staff were professional and friendly. They helped me with the trade in and it was fast and easy.
The whole staff were professional and friendly. They helped me with the trade in and it was fast and easy.
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by NNEKAOFORJI2007
Verified Customer
Verified Customer
May 03, 2024 -
Jim Falk Lexus of Beverly Hills responded
We're so glad to know that you had an amazing experience with us at Jim Falk Lexus of Beverly Hills! Our team is always here to make your trade-in process fast and easy. Thanks for the positive feedback!
Next-level, no haggle, no hassle car-buying experience.
Catherine, Emma, and Elias (who delivered my new NXH to my home) were extremely helpful, responsive, and a pleasure to deal with.
Catherine, Emma, and Elias (who delivered my new NXH to my home) were extremely helpful, responsive, and a pleasure to deal with.
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by NANCYBIRNIE
Verified Customer
Verified Customer
Apr 24, 2024 -
Jim Falk Lexus of Beverly Hills responded
Nancy, we're delighted to know that Catherine, Emma, and Elias provided you with a seamless car-buying experience at Jim Falk Lexus of Beverly Hills. Enjoy your new vehicle!
Fred & Emma went above and beyond to make sure I’m very
well taken care of. Highly recommend.
well taken care of. Highly recommend.
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by Ff
Verified Customer
Verified Customer
Feb 21, 2024 -
Jim Falk Lexus of Beverly Hills responded
We love to hear you were in great hands with Fred and Emma! Thank you for trusting Jim Falk Lexus of Beverly Hills with your automotive needs.