Emily Wiggins

Lester Glenn Subaru responded

Hi MROERIG98, Thank you for taking the time to leave feedback regarding your recent visit with our Subaru service team. We take customer feedback very seriously and our goal is always to assist our customers to the best of our ability. However; we also do not tolerate false claims and allegations, as well as much of the language used while discussing your concerns with our team. After investigating our conversations together further, we understand that our management team has shared additional documentation with you that would prove the claims you mentioned here are unequivocally false. We are proud to use genuine Subaru parts on all of our maintenance work and vehicle repairs. The documentation our team shared with you proves that the color of the gaskets has changed, which you alleged was evidence that we were not using the proper parts on your vehicle. We also provided documentation for the plug gasket being a one-time use part. We are sorry to hear that despite this documentation, you continue to feel the way that you feel. Since we are unable to provide you with the level of service you are looking for, we respectfully recommend that you seek a source outside of Lester Glenn Subaru for your future servicing needs that may be able to provide you with the level of service you expect. Our team is unable to provide any further assistance on this matter at this time. Thank you again for your comments and we wish you continued luck with your vehicle. The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey SLHDC, Thanks for sharing your feedback! We're glad the service was smooth and that you found our team friendly and easy to work with. We’re always here to make things as seamless as possible for you. Looking forward to your next visit! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi IRONMIKE358, Thank you for your loyalty over the years! We’re honored to have been able to provide exceptional customer service since 2005! Your continued support means a lot to us, and we’re here for you whenever you need us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Lauren, Thank you so much for your wonderful review! We're thrilled to hear that Seth made your transition from the 2023 Forester to the 2024 Outback such a smooth and enjoyable experience.! It’s great to know that he was able to understand your needs and find the perfect match for you and your growing family! We’re so glad Seth could make you feel like part of the Lester Glenn family and that you’re excited about your new ride. We can’t wait to welcome you and your friends and family back! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey BACKFOOT2, Thank you for your review! We're glad to hear that we took care of all your needs and answered your questions with politeness and understanding! If there's anything else we can assist you with, please let us know! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi rickschellhase, Thank you for your positive feedback! We're thrilled to hear that our team was glad to see you and helped you find a car at a great price during your appointment! If there's anything else you need or if you have more feedback to share, feel free to reach out! Enjoy your new car! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RJA1220, Thank you so much for being a valued customer and for your kind words! We're thrilled to hear that you've had positive experiences with our dealership, receiving smiles, courteous help, and honesty from top to bottom! If there's anything else you need or if you have more feedback to share, feel free to let us know. We appreciate your continued support! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jlopez360, We're glad to hear that you're satisfied with the service you received at our dealership and that your vehicle was fixed to your satisfaction! Your happiness and confidence in our team mean a lot to us! If you ever have more questions or need further assistance in the future, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team