Emily Wagner | Page 93

The service was good. The people are nice and professional. Their business practices however are shady at best. I was in for an oil change and "complimentary" inspection. The people are nice and professional. Their business practices however are shady at best. I was in for an oil change and "complimentary" inspection. They sent me a video to show me my dirty air and cabin filters. They had inspected them as promised, asked if I wanted them replaced. I authorized the filters. They billed me around $60 labor to install the new ones. Essentially $60 dollars to open two boxes. I pointed out that there is no more effort to install the new filters than to have put the old filters back in. Same job,no difference. I called and spoke with Brock who explained it is their menu price and that he doesn't set the pricing. I asked if he thought it was an appropriate business policy. He couldn't answer such a difficult question so I asked to speak to Travis, the service manager. Travis called me back in timely fashion and was pleasant. I asked him the same question, do you feel this is a good and ethical business practice? He explained they do that so they can cover the cost of the technician having performed the "complimentary" inspections those times that nothing else was purchased. Then proceeded to explain that it was standard in the industry. It is not. Even if were to be considered standard, it doesn't make it right. I explained that by doing that he may as well tell me I don't want your business without saying it out loud. He offered to refund my 60 dollars, but would not admit that charging someone to install a new filter while not charging to put the old one back in is an unethical practice. I declined the refund. That is not why I called. I want them to cease taking advantage of their patrons. I asked if they would stop. He said, "I can tell you that I will not change my policy based on our discussion." Fair enough. I now understand that Toyota of Des Moines has no desire to run an honest and reputable business. I won't be back. I also know they do not care if I come back. It's not about the money, it's about right and wrong. I urge anyone reading this to strongly reconsider doing any business with these folks. It really is too bad. Driven Chevrolet trucks over 40 years. Been eyeballing a gorgeous deep brown Tundra they have on the lot. Seriously thought about giving a Toyota truck a shot as I am ready to replace my Silverado. Never been charged labor at a Chevy dealer to install a filter, although according to Travis it is a standard industry practice. Guess I'm not gonna switch to Toyota afterall. P.S. - this is coming from a guy that has spent over 30 years in automotive sevice management. More

by Drake.mueller Verified Customer Verified Customer

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Was great pick up and return. Service was excellent and courtesy. Will do this again Service was excellent and courtesy. Will do this again More

by Eden Thornley Verified Customer Verified Customer

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Awesome I like too much because everything is perfect what you do for me Thank you what you do for me Thank you More

by bbrang Verified Customer Verified Customer

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Professional. Courteous Helpful. Explained things clearly. Good coffee. All around good staff. Pleasant editing ares Courteous Helpful. Explained things clearly. Good coffee. All around good staff. Pleasant editing ares More

by JOSEPHBIBLEDRAMAS Verified Customer Verified Customer

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Amazing service. Thanks to all the guys over at toyota of Des Moines. Pleasant experience Thanks to all the guys over at toyota of Des Moines. Pleasant experience More

by DANTWI95 Verified Customer Verified Customer

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Greeted right away. Service was fast and reasonably priced. Will definitely come back for next maintenance Service was fast and reasonably priced. Will definitely come back for next maintenance More

by Lisasb Verified Customer Verified Customer

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I love this Toyota dealer dealership. In Des, moines. They do a great job. They tell you what they are doing. I live 70 miles away and they get me in. In Des, moines. They do a great job. They tell you what they are doing. I live 70 miles away and they get me in. More

by CAROLYNEDSALL Verified Customer Verified Customer

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Not pleasant. Wouldnots recommend them by far at all so nows either so nows so. Wouldnots recommend them by far at all so nows either so nows so. More

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Little confusing upon arriving about who to talk to, and where to put my vehicle. where to put my vehicle. More

by kimseberg Verified Customer Verified Customer

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We took our Rav 4 for a routine service. Everyone went smoothly and timely. Even though the service bay was very busy, our experience was very positive. Everyone went smoothly and timely. Even though the service bay was very busy, our experience was very positive. More

by mjmichaels39 Verified Customer Verified Customer

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