Emily Hardinger

Toyota of Scranton responded

Dear ASAVINA62, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our Parts Department and the repeated issues you encountered. This is not the level of service we strive to provide, and we sincerely apologize for the frustration and inconvenience caused. Your concerns have been shared with our management team, and we will be reviewing the situation internally to understand where the breakdown occurred and ensure corrective actions are taken. We’d appreciate the opportunity to speak with you directly so we can make things right and regain your trust. Please feel free to reach out to me at your convenience at 570.702.8776. Thank you again for bringing this to our attention. Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton

Toyota of Scranton responded

AIRBRAKE3, Thank you for the kind words! We're so glad to hear that your experience was smooth and professional. We truly appreciate your recommendation and look forward to helping you—or anyone you send our way—again in the future! Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Nathan, Thank you so much for your kind words! We're happy to hear you received great service from our entire team. We truly appreciate your support and look forward to seeing you again! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much for coming back to see us, Shawn! We’re honored to have earned your business again, and we’re glad to hear your experience was a great one. Your trust and kind words mean a lot—enjoy your new truck, and we’re always here if you need anything! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Hi CMarr, Thank you for your kind words! We're so glad to hear you had a great buying experience and are happy with everything. Enjoy your new vehicle, and if you ever need anything, we're here for you! Best, The Toyota of Scranton Team

Toyota of Scranton responded

Hi ARLRON195, Thank you for your kind review and for being a verified customer! We're so glad to hear that you had a no-pressure experience with our friendly team and that all your questions were answered. It’s great to know you were pleased with the clean delivery of your car. We truly appreciate your feedback and look forward to serving you again in the future. If there’s ever anything you need, please don’t hesitate to reach out! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CHIPEWW, Thank you for your wonderful review! We're so glad to hear that Emily made your truck-buying experience simple and easy. She truly enjoys helping customers find the perfect vehicle, and we’ll be sure to share your kind words with her. Congratulations on your new truck, and thank you for choosing us! If you need anything in the future, don’t hesitate to reach out. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

DIRENECHAPMAN, Thank you so much for your wonderful review! We're thrilled to hear you had an excellent experience with our friendly team and that your car was delivered on time. It’s fantastic to know you’re loving your new car—congratulations! If there’s ever anything you need, we’re here to help. Enjoy every mile in your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

eclipseguy900, Thank you for sharing your experience! We’re thrilled to hear that Emily provided such helpful and thorough service. Ensuring your confidence in your vehicle is our top priority, and we're glad Emily went the extra mile to address your questions and have the vehicle checked by our service team. We look forward to assisting you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

lrparker4u, Thank you so much for taking the time to share your experience! We're thrilled to hear that Emily went above and beyond to make the process smooth and transparent for you, especially with the extra photos and attention to detail. It’s great to know that Justin made the finance process enjoyable and pressure-free too—that’s exactly what we aim for! We’ll be sure to pass along your kind words to both Emily and Justin. And hey, next time, don't miss out on that salad! Safe travels, and we hope to see you again. Warm regards, The Sales Team Toyota of Scranton