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Emily Castillo
Emily Castillo at Bob Tomes Ford
Refer Me

Emily Castillo

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

Contact Me
4.8
84 Reviews

Dealership Experience

3 yrs, 11 mos

Industry Experience

4 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.8

84 Reviews

Write a Review

84 Reviews of Emily Castillo

November 03, 2024

Dealership Rating
Employee Rating

I had concerns about process. However, they address my concerns. They made sure my concerns were address. I couldn't have had a better experience. More

by dr.gneal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Travis Nixon, Bridget Campbell, Wade Baskin, Brandon Chen, Vincent Durone

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Nov 04, 2024

Bob Tomes Ford responded

dr.gneal, thank you for sharing 5-stars and noting your concerns were addressed. We appreciate your feedback and pleased to hear that your experience shopping with us went excellent. We sure appreciate your feedback. See you next time. Thanks again!

November 02, 2024

Dealership Rating
Employee Rating

Great choice of vehicles. Found my dream car. Hameen was great at helping me find my car and offering a good price. More

by karstensmith100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone

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Nov 02, 2024

Bob Tomes Ford responded

karstensmith100, thank you for sharing 5-stars and noting our great choice of vehicles and that Hameen was great to work with. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

October 11, 2024

Dealership Rating
Employee Rating

Good people and facilities. Would recommend in the future to anyone looking for a ford More

by JAWOODRUFF
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 11, 2024

Bob Tomes Ford responded

JAWOODRUFF, thank you for sharing 5-stars! We're pleased to hear our team earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

October 08, 2024

Dealership Rating
Employee Rating

Normal dealership, lure you in and not have what they promised. Lots of really nice sales people but not enough managers who have to make every decision. After 2 days and many hours we finally got a reas More

by Ford #1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel was a great help when our sales lady couldn’t see us that day.

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Oct 14, 2024

Bob Tomes Ford responded

Ford #1, we apologize that your experience with us has been less than excellent. Unfortunately, we cannot look you up in our systems to reach out without your full name. As such, we invite you to reach out our New Car Sales Manager, Blake Slawson directly at bslawson@tomesautogroup.com or 972-362-2084. Blake is anticipating your contact and looks forward to learning a bit more regarding your time with us and working to better serve you moving forward. Talk soon. Best wishes!

September 27, 2024

Dealership Rating
Employee Rating

Emily and her team were wonderful to work with. Very professional and personable. She made the experience pleasant and comfortable. She informed and knowledgeable . More

by JIMMARYAND72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing

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Sep 27, 2024

Bob Tomes Ford responded

JIMMARYAND72, thank you for sharing 5-stars and noting Emily and her team were wonderful to work with. We appreciate your kind words and look forward to serving you additionally when the time comes. Thanks again!

September 26, 2024

Dealership Rating
Employee Rating

I would buy there again and I would recommend the dealership and Emily. Very pleased with the whole team and the experience More

by JIMMARYAND72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing

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Sep 27, 2024

Bob Tomes Ford responded

JIMMARYAND72, thank you for sharing 5-stars and noting you would buy here again. We appreciate your kind words and look forward to serving you additionally when the time comes. Thanks again!

September 21, 2024

Dealership Rating
Employee Rating

Was an easy experience and everyone did their best to make sure it went smoothly. When I had problems with my insurance and title they help me get it resolved. More

by samsquires9329
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone

Report | Print
Sep 22, 2024

Bob Tomes Ford responded

samsquires9329, thank you for sharing 5-stars! We're glad to hear our team provided a smooth experience! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

September 20, 2024

Dealership Rating
Employee Rating

Emily was very efficient and knows her product. Working with the sales manager was quick and I’m very satisfied with the deal that we arrived at. More

by RKIRKLEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing

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Sep 20, 2024

Bob Tomes Ford responded

RKIRKLEY, thank you for sharing 5-stars! We're pleased to hear Emily is efficient and knowledgeable! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

September 10, 2024

Dealership Rating
Employee Rating

Good good good good good good Good good good good good good Good good good good good good More

by jcpu1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Sep 10, 2024

Bob Tomes Ford responded

jcpu1994, thank you for sharing 5-stars! We're glad to hear our team provided a good experience! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

September 03, 2024

Dealership Rating
Employee Rating

Emily was very pleasant to work with and helpful in answering all my questions and concerns More

by VANESA0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coach, in fleet services

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Sep 03, 2024

Bob Tomes Ford responded

VANESA0, thank you for sharing 5-stars! We're glad to hear Emily is pleasant and informative! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

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